Parallels Desktop 13 for Mac: confirm license with a key from the previous version

In November 2016, I bought a subscription for one year in order to use this product. Everything worked well, I was notified by email about the acquisition of Parallels and I had no problems with it until this year. Some days ago, as the previous subscription expired, my license was renewed automatically (I checked that option on the web); however, at the time of updating the program, I am asked to enter a license from the last version. The matter here is that I only received one serial key, so I cannot include a second one. I suppose that serial key corresponds to the new version of Parallels Desktop 13, but in that case I have no key from Parallels Desktop 12 - in my first email a key was not included. How can I fix this? I was really pleased with the virtual machine, although buying something I am no table to use is quite disappointing. Thank you in advanced.

 

Hello VeronicaG, please check your private message. Thanks!

 

I have a similar problem, the difference is I don't enable the auto renew option, instead, I buy an upgrade key yesterday. When I press the activate button, it reported "The product key of a previous version of parallels Desktop has been not accepted on the license server."

 

Hello fs_1, please check your private message and provide us with the necessary details.Thanks!

 

Hello, I'm from Brazil and have a similar problem, the difference is I don't enable the auto renew option, instead, I buy an upgrade key yesterday. When I press the activate button, it reported "The product key of a previous version of parallels Desktop has been not accepted on the license server."

 

Hello @MarceloG1 , please check your private message and provide us the necessary information.
Thanks

 

Thanks!

 

Hello,
I have this problem too i can't activate it !! please help

 

I have a similar problem, the difference is I don't enable the auto renew option, instead, I buy an upgrade key yesterday. When I press the activate button, it reported "The product key of a previous version of parallels Desktop has been not accepted on the license server."

if upgrade the licence 12 to 13 says: activation for 14 days


if I have parallels 12 how do I get my key for parallels 13??

Regards!

 

Hello @HaouzirA , please check your private message and provide us the necessary information.
Thanks

 

Hello @JuanD4 , please check your private message and provide us the necessary information.
Thanks

 

Hello,
i have the same problem.
License has extended till 6 December 2018, but is not activated on MAC.
Wants the previous key, but key under MyAccount remains the same since 2015...
Thanks

 

Hello KanneB, Please check your private message and provide us with the necessary details.Thanks!

 

Hello, unfortunately i don't have a return this case. I can't yet use the software.
Help me please! Thanks.

 

Hi, same problem with my auto renewal. SOS!!!!!!

 

We have shared you some information in private message. Please check.

 

We have shared you some information in private message. Please check.

 

Hello,

Me too have the same issue - please advice

 

Hello RaneezM, please check your private message and provide us with the necessary details.Thanks!