Parallels Desktop 13 for Mac: confirm license with a key from the previous version

Discussion in 'Installation and Configuration' started by VeronicaG, Nov 15, 2017.

  1. VeronicaG

    VeronicaG Bit Poster

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    In November 2016, I bought a subscription for one year in order to use this product. Everything worked well, I was notified by email about the acquisition of Parallels and I had no problems with it until this year. Some days ago, as the previous subscription expired, my license was renewed automatically (I checked that option on the web); however, at the time of updating the program, I am asked to enter a license from the last version. The matter here is that I only received one serial key, so I cannot include a second one. I suppose that serial key corresponds to the new version of Parallels Desktop 13, but in that case I have no key from Parallels Desktop 12 - in my first email a key was not included. How can I fix this? I was really pleased with the virtual machine, although buying something I am no table to use is quite disappointing. Thank you in advanced.

    Captura de pantalla 2017-11-15 a las 12.12.19.png
     
  2. Meenakshi@Parallels

    Meenakshi@Parallels Kilo Poster

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    Hello VeronicaG, please check your private message. Thanks!
     
  3. fs_1

    fs_1 Bit Poster

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    I have a similar problem, the difference is I don't enable the auto renew option, instead, I buy an upgrade key yesterday. When I press the activate button, it reported "The product key of a previous version of parallels Desktop has been not accepted on the license server."
     
  4. Meenakshi@Parallels

    Meenakshi@Parallels Kilo Poster

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    Hello fs_1, please check your private message and provide us with the necessary details.Thanks!
     
  5. MarceloG1

    MarceloG1 Bit Poster

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    Hello, I'm from Brazil and have a similar problem, the difference is I don't enable the auto renew option, instead, I buy an upgrade key yesterday. When I press the activate button, it reported "The product key of a previous version of parallels Desktop has been not accepted on the license server."
     

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  6. Alfena@Parallels

    Alfena@Parallels Kilo Poster

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    Hello @MarceloG1 , please check your private message and provide us the necessary information.
    Thanks
     
  7. MarceloG1

    MarceloG1 Bit Poster

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    Thanks!
     
  8. PaulChris@Parallels

    PaulChris@Parallels Product Expert Parallels Support

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    3,083
    Hi @MarceloG1, you're welcome! Feel free to reach out anytime. We are here to help! Thanks!
     
  9. HaouzirA

    HaouzirA Bit Poster

    Messages:
    1
    Hello,
    I have this problem too i can't activate it !! please help
     
  10. JuanD4

    JuanD4 Bit Poster

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    1
    I have a similar problem, the difference is I don't enable the auto renew option, instead, I buy an upgrade key yesterday. When I press the activate button, it reported "The product key of a previous version of parallels Desktop has been not accepted on the license server."

    if upgrade the licence 12 to 13 says: activation for 14 days


    if I have parallels 12 how do I get my key for parallels 13??

    Regards!
     
  11. Alfena@Parallels

    Alfena@Parallels Kilo Poster

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    Hello @HaouzirA , please check your private message and provide us the necessary information.
    Thanks
     
  12. Alfena@Parallels

    Alfena@Parallels Kilo Poster

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    Hello @JuanD4 , please check your private message and provide us the necessary information.
    Thanks
     
  13. KanneB

    KanneB Bit Poster

    Messages:
    2
    Hello,
    i have the same problem.
    License has extended till 6 December 2018, but is not activated on MAC.
    Wants the previous key, but key under MyAccount remains the same since 2015...
    Thanks
     
  14. Meenakshi@Parallels

    Meenakshi@Parallels Kilo Poster

    Messages:
    450
    Hello KanneB, Please check your private message and provide us with the necessary details.Thanks!
     
  15. MarceloG1

    MarceloG1 Bit Poster

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    3
    Hello, unfortunately i don't have a return this case. I can't yet use the software. :(
    Help me please! Thanks.
     
  16. JanD5

    JanD5 Bit Poster

    Messages:
    1
    Hi, same problem with my auto renewal. SOS!!!!!!
     
  17. Ajith@Parallels

    Ajith@Parallels Parallels Support

    Messages:
    1,780
    We have shared you some information in private message. Please check.
     
  18. Ajith@Parallels

    Ajith@Parallels Parallels Support

    Messages:
    1,780
    We have shared you some information in private message. Please check.
     
  19. RaneezM

    RaneezM Bit Poster

    Messages:
    2
    Hello,

    Me too have the same issue - please advice

    upload_2017-12-27_9-46-35.png
     
  20. Meenakshi@Parallels

    Meenakshi@Parallels Kilo Poster

    Messages:
    450
    Hello RaneezM, please check your private message and provide us with the necessary details.Thanks!
     

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