You have entered an upgrade key - please confirm previous version

I have a Parallels Desktop Pro subscription (in my 3rd year). I've attempted to run up parallels this evening and have needed to reregister/activate.
I"ve logged into my account, through the application, it's identified my subscription key etc... and is now insisting I enter a key from a previous version.

I have screen shots (not going to post in open forum). And I cannot find an obvious way to log an Incident ticket.

Please advise what I should do.

David Wilson ・ Support Code: 54194-14557

- David

 

HELLO!!! It's been 24 hours - can someone from support please contact me.

 

Thank you Parallels support for creating a support ticket and providing a resolution.

 

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