You have entered an upgrade key - please confirm previous version

Discussion in 'Installation and Configuration' started by dgwilson, Feb 20, 2018.

  1. dgwilson

    dgwilson Bit Poster

    Messages:
    4
    I have a Parallels Desktop Pro subscription (in my 3rd year). I've attempted to run up parallels this evening and have needed to reregister/activate.
    I"ve logged into my account, through the application, it's identified my subscription key etc... and is now insisting I enter a key from a previous version.

    I have screen shots (not going to post in open forum). And I cannot find an obvious way to log an Incident ticket.

    Please advise what I should do.

    David Wilson ・ Support Code: 54194-14557

    - David
     
  2. dgwilson

    dgwilson Bit Poster

    Messages:
    4
    HELLO!!! It's been 24 hours - can someone from support please contact me.
     
  3. dgwilson

    dgwilson Bit Poster

    Messages:
    4
    Thank you Parallels support for creating a support ticket and providing a resolution.
     
  4. Ajith@Parallels

    Ajith@Parallels Parallels Support

    Messages:
    2,020
    We are happy to assist you. If you have any questions you can reply to our email or share it here. If you like to create a support ticket, use this link.
     

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