product activation key reached its activation limit and cannot be used

[JacobB8]

Hello. I just got the a new 16" MacBook Pro, after installing Parallels, it says I've reached the activation limit. I'm signed out out on my old device. Can you help?

I am experiencing the identical issue with new 2019 MacBook Pro as well. I am signed out and followed the instructions accordingly to transfer the subscription. Help is appreciated!

 

[Ajith1]

Hello. I just got the a new 16" MacBook Pro, after installing Parallels, it says I've reached the activation limit. I'm signed out out on my old device. Can you help?

We have reset the activation key. Try to activate again and check.

 

[Ajith1]

I am experiencing the identical issue with new 2019 MacBook Pro as well. I am signed out and followed the instructions accordingly to transfer the subscription. Help is appreciated!

We have reset the activation key. Try to activate again and check.

 

[Simmonds]

We have reset the activation key. Try to activate again and check.

thanks all is working now!

 

[Ajith1]

thanks all is working now!

We are glad to hear that the issue is resolved. Feel free to reach out to us anytime for support.

 

[ssls6454]

I'm having the same issue with my Parallels 10 and my new iMac. No way to turn my license off on the old machine and can use my license on the new machine.

 

[SaravananR@Parallels]

I'm having the same issue with my Parallels 10 and my new iMac. No way to turn my license off on the old machine and can use my license on the new machine.

Hi ssls6454, thank you for reaching out! We have sent you a private message. Please reply back to the same to check and help you better. Thanks, Saravanan.

 

[SaravananR@Parallels]

I'm having the same issue with my Parallels 10 and my new iMac. No way to turn my license off on the old machine and can use my license on the new machine.

We have made the necessary changes. Please try activating it now that will resolve it.

If the issue persists, please follow the below steps:

1. Open Terminal (Finder > Applications > Utilities > Terminal.app)
2. Execute the command:
   
   prlsrvctl activate-license-online
   
   If it still does not work,
   
   
3. Now execute this command:
   
   sudo rm -rf /Library/Preferences/Parallels/licenses.xml
   
   
4. Quit from Parallels Desktop.
5. Reboot your Mac.
6. Start Parallels Desktop and try to proceed with the activation once again.

In case nothing helps, Locate /Library/Preferences/Parallels/licenses.xml via GUI interface (Finder > Go to Folder) and remove licenses.xml manually.

 

[SaravananR@Parallels]

I'm having the same issue with my Parallels 10 and my new iMac. No way to turn my license off on the old machine and can use my license on the new machine.

You are welcome. Please reach us back anytime if you want any help in the future.

 

[EricW18]

Hello there, also got the a new 16" MacBook Pro,
also encounter "reached the activation limit" issue.
Could u please help me?
thanks.

 

[Maria@Parallels]

Hello there, also got the a new 16" MacBook Pro,
also encounter "reached the activation limit" issue.
Could u please help me?
thanks.

Hi, your key has been reset, please check the issue and let us know how does it work.

 

[EricW18]

Hi, your key has been reset, please check the issue and let us know how does it work.

It works!
THX.

 

[SaravananR@Parallels]

It works!
THX.

You are welcome. Please reach us back anytime if you want any help in the future.

 

[ajblev]

You are welcome. Please reach us back anytime if you want any help in the future.

Also, got a new 16" Pro the other day and signed out of my old MacBook account. Can't reactivate. Thanks.

 

[Cj_2]

I experiencing the same issue moving to my new computer.

 

[JensC]

The same for my account. Please reset. Many thanks in advance

 

[Ajith1]

Also, got a new 16" Pro the other day and signed out of my old MacBook account. Can't reactivate. Thanks.

We have reset your Pro key. Try to activate now and check.

 

[Ajith1]

I experiencing the same issue moving to my new computer.

We have reset your Parallels Desktop 11 key. Try to activate now and check.

 

[Ajith1]

The same for my account. Please reset. Many thanks in advance

We have reset the Parallels Desktop 10 activation key. Please follow the instructions below:
1. Quit Parallels Desktop, then try to activate after launching it again.
2. If you are still unable to activate, Open Terminal on the Mac and execute this command: prlsrvctl activate-license-online

Note: Parallels Desktop 10 is not compatible with Sierra or newer macOS X versions.

 

[DarioK]

I just migrated to a MBP 16 and I'm getting the activation limit reached message.
I tried to follow the KB but I don't see a "Sign out" option on the licenses window