product activation key reached its activation limit and cannot be used

Discussion in 'Installation and Configuration' started by HeatherG, Apr 11, 2017.

  1. HeatherG

    HeatherG Bit Poster

    Messages:
    5
    I've just migrated from my old mac to a newer mac and parallels is not launching. Like others here, I'm receiving a message that "your product activation key reached its activation limit and cannot be used". I can't call support without paying for a support call so now have some software that simply cannot be used. Can someone help me resolve this problem please?

    Thanks.
     
  2. HeatherG

    HeatherG Bit Poster

    Messages:
    5
    Hi again, I need to use my Windows on my mac - can someone help and tell me how to de-activate Parallels on my old mac and re-activate it so that it'll work on the newer mac? I obviously won't be using Parallels on the old mac anymore but I would urgently like to be able to use it on the replacement computer.
     
  3. Maria@Parallels

    Maria@Parallels Parallels Team

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    2,678
    Hi guys, you can use this KB article for the reactivation.
     
  4. HeatherG

    HeatherG Bit Poster

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    Thanks Maria - but I'm using Parallels Desktop v 10, and there isn't a "Account & License" option under the Parallels Desktop menu.

    Can I transfer it another way. I can't find any other KB articles for my version.

    Thanks.
     
  5. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    2,678
    Hi, we reset your license key for you and now you can transfer it.
    Please check the issue.
     
  6. HeatherG

    HeatherG Bit Poster

    Messages:
    5
    Still not allowing me to launch telling me (on newer mac) that "Unable to confirm the product license." and "
    You have reached the maximum number of activations available for your activation key (http://www.parallels.com/eula). Please purchase a new product license." My key starts with GKD02A and ends with 4723CC. I have several licence numbers associated with my name.
    Thanks Maria!
     
  7. johnwiliam5946w

    johnwiliam5946w Bit Poster

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    1
    On the off chance that you purchased a one-time buy of Office 2016 for Mac or got it through the Home Use Program, you're permitted just a single introduce of Office 2016 for Mac and you can't deactivate it similarly you may do an Office 365 permit. On the off chance that you have to switch your duplicate of Office 2016 for Mac to an alternate PC, you can do as such via telephone. Contact Microsoft bolster.
     
  8. Swati@Parallels

    Swati@Parallels Kilo Poster

    Messages:
    361
    Hi, please follow the below troubleshooting steps and keep us posted:
    1. Open Terminal (Finder > Applications > Utilities > Terminal.app)
    2. Execute the command:

    prlsrvctl activate-license-online

    3. Now execute this command:

    sudo rm -rf /Library/Preferences/Parallels/licenses.xml

    4. Quit from Parallels Desktop.
    5. Reboot your Mac.
    6. Start Parallels Desktop and try to proceed with the activation once again.
     
    johnwiliam5946w likes this.
  9. HeatherG

    HeatherG Bit Poster

    Messages:
    5
    Swati, following your advice above - it has now activated and it's working on the newer mac now.

    Thanks very much.
     
  10. Swati@Parallels

    Swati@Parallels Kilo Poster

    Messages:
    361
    You're most welcome. Please feel free to reach us anytime.
     
  11. haydn

    haydn Bit Poster

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    7
    Please help me I have also just migrated to a new Mac and need my paralelles to be re-activated
     
  12. PaulChris@Parallels

    PaulChris@Parallels Product Expert Parallels Support

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    3,142
    Hi @haydn, please provide the license key in the private message and we will help!
     
  13. KitaeB

    KitaeB Bit Poster

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    1
    Hi,

    I ran into the same problem. Is there any way that I can get some help too?
     
  14. Ajith@Parallels

    Ajith@Parallels Parallels Support

    Messages:
    1,959
    We can only find Parallels Desktop 5 and 6 under your account. Please reply to our private message with your activation key to check.
     
  15. GrantS1

    GrantS1 Bit Poster

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    1
    Please reset my Parallels 10 license. I am trying to activate PD10 on my MacBook Pro for a road trip. I may not have internet access at my destination. I have a multiple valid licenses. This is so annoying, frustrating and aggravating.
     
  16. Hemnath@Parallels

    Hemnath@Parallels Parallels Support

    Messages:
    1,128
    Hello GrantS1. Please quit Parallels Desktop now. Then, open Terminal (from the Finder menu, navigate to Go -> Utilities -> Terminal), execute the command --- prlsrvctl activate-license-online --- inside the Terminal window, wait till the operation completes, close Terminal and re-attempt the activation.
     
  17. JanH13

    JanH13 Bit Poster

    Messages:
    2
    Would you mind to reset my key as well? I have the same issue as mentioned above and tried all steps described except for the reset.
     
  18. Hemnath@Parallels

    Hemnath@Parallels Parallels Support

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    1,128
    Hi JanH13. Reset's done. Please check now.
     
  19. JanH13

    JanH13 Bit Poster

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    2
    Perfect. Thank you very much, works like a charm.
     
  20. Hemnath@Parallels

    Hemnath@Parallels Parallels Support

    Messages:
    1,128
    Great! Please get back to us for any further queries.
     

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