product activation key reached its activation limit and cannot be used

Discussion in 'Installation and Configuration' started by HeatherG, Apr 11, 2017.

  1. MikeA8

    MikeA8 Bit Poster

    Messages:
    2
    Thread back from the dead, but I'm having the same issue. Using old tech (Desktop v10) and got a newer MacBook Pro... and getting the same error after migrating. Tried the terminal commands with no luck. Any reset help available? :)
     
  2. AJ@Parallels

    AJ@Parallels Kilo Poster

    Messages:
    752
    Hello MikeA8, We have reset the Parallels Desktop license key. kindly try to activate it. If the issue still persists, please execute the following command with Terminal < prlsrvctl activate-license-online >.
     
  3. MikeA8

    MikeA8 Bit Poster

    Messages:
    2
    Thanks, this worked perfectly!
     
  4. AJ@Parallels

    AJ@Parallels Kilo Poster

    Messages:
    752
    You are welcome, Please feel free to reach us any time for any queries regarding Parallels.
     
    MikeA8 likes this.
  5. DaryleM

    DaryleM Bit Poster

    Messages:
    1
    I'm trying to activate my Parallels 10 license but I'm receiving the activation limit notification. I had previously installed it on a Mac that died and therefore I couldn't deactivate that installation. Can my license please be reset?
     
  6. AJ@Parallels

    AJ@Parallels Kilo Poster

    Messages:
    752
    Hello DaryleM, We have reset the Parallels Desktop license key. kindly try to activate it. If the issue still persists, please execute the following command with Terminal < prlsrvctl activate-license-online >.
     
  7. BillF5

    BillF5 Bit Poster

    Messages:
    2
    Installing Parallels for Mac 9 (upgrade license). When entering my v9 license key followed by my v7 license key I get the following msg:
    Your product activation key reached its activation limit and cannot be used to activate parallels desktop.
    When I run:
    prlsrvctl activate-license-online
    it reports:
    Failed to activate the license. Unable to confirm the product license.
    Does my account need to be reset?
     
  8. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    7,801
    Hi, we've reset your key, please check the issue.
     
  9. BillF5

    BillF5 Bit Poster

    Messages:
    2
    Thanks Maria, that resolved the issue. Happily using Parallels again!
     
    Maria@Parallels likes this.
  10. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    7,801
    Glad to know, Bill!
    If you have any additional questions please do not hesitate to let us know.
     
  11. ErichP1

    ErichP1 Bit Poster

    Messages:
    2
    Hi,

    could anyone reset my key as well? Thanks in advance!
     
  12. RadekC

    RadekC Bit Poster

    Messages:
    1
    Hi, Parallels Team,
    same problem. After migrating PD 13 with Win10 to new Mac mini from old Mac mini, the license couldn't be activated. Please, could anyone reset my key at PD13?
    Thanks!
     
  13. SaravananR@Parallels

    SaravananR@Parallels Bit Poster

    Messages:
    77
    Hi ErichP1, thank you for reaching out! We have sent you a personal message, please reply back to the same to check and help you better. Thanks, Saravanan.
     
  14. SaravananR@Parallels

    SaravananR@Parallels Bit Poster

    Messages:
    77
    Hi RadekC, thank you for reaching out! We have sent you a personal message, please reply back to the same to check and help you better. Thanks, Saravanan.
     
  15. SaravananR@Parallels

    SaravananR@Parallels Bit Poster

    Messages:
    77
    We have made the necessary changes. Please try activating it now that will resolve it.
     
  16. SaravananR@Parallels

    SaravananR@Parallels Bit Poster

    Messages:
    77
    We have made the necessary changes. Please try activating it that will resolve it.
     
    ErichP1 likes this.
  17. SaravananR@Parallels

    SaravananR@Parallels Bit Poster

    Messages:
    77
    You are welcome. Please reach us back anytime if you want any help in the future.
     
  18. ErichP1

    ErichP1 Bit Poster

    Messages:
    2
    Thank you very much, happily using parallels again!
     
  19. SaravananR@Parallels

    SaravananR@Parallels Bit Poster

    Messages:
    77
    You are welcome.
     
  20. Simmonds

    Simmonds Bit Poster

    Messages:
    3
    Hello. I just got the a new 16" MacBook Pro, after installing Parallels, it says I've reached the activation limit. I'm signed out out on my old device. Can you help?
     

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