Black screen on Windows 11 VM

Discussion in 'Parallels Desktop on a Mac with Apple silicon' started by MarkN8, Mar 15, 2022.

  1. MarkN8

    MarkN8 Junior Member

    Messages:
    19
    I had been running Parallels 17.0.1 for some time with no issues. I have a MacBook Air with macOS 12.3. Today I upgraded Parallels to 17.1.1. When I ran my Windows 11 VM, it started as usual, and Parallels Tools was upgraded. I restarted Windows after that. Once Windows was up and I entered my password, there was a longer-than-usual pause, then a black screen instead of my Windows desktop. Restarting Windows or restarting Parallels had no effect.

    Any ideas as to what is happening and how I could fix it? Thanks!
     
  2. MelanieW1

    MelanieW1 Bit poster

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    2
    I have exactly the same problem and i`m completely at a loss as to what I can do to fix the problem. I hope someone can help. :(
     
  3. MelanieW1

    MelanieW1 Bit poster

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    2
    I think i´ve got it. Look at the menu of windows 11, klick to actions and then "Zurücksetzen" - in english it means "reset to default". Windows 11 is running again!
     

    Attached Files:

  4. MarkN8

    MarkN8 Junior Member

    Messages:
    19
    The next time I used my Windows 11 VM, I tried doing Actions/Reset, but the screen was still black. Not frozen, but black. Then, a few minutes later, the screen became normal. Not sure why! I restarted Windows to make sure, and the normal desktop in normal colors came up. It appears that my issue has resolved itself... unless it was a delayed reaction from the reset.
     
    jeroenw1 likes this.
  5. BastianA

    BastianA Bit poster

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    1
    I am on Ventura. What worked for me was to suspend the machine with the button on control panel, after that I pressed start again and then Windows 11 came back to work normally.
     
    Aldo2 likes this.
  6. Aldo2

    Aldo2 Bit poster

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    This worked for me as well, I'm on Ventura. After suspending and pressing start it popped up normally again. Thank you for the advice!
     
  7. denethor

    denethor Junior Member

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    Hi there, first time in here.

    Above solution (suspend/resume) no longer solves the problem for me after yesterdays Beta 2 update of Ventura. (Build 22A5286j) I am on MacBook Pro 16" with M1 Pro. Actually this is kind a weird because it was working for a almost 6-8hrs after Beta 2 and it stopped working after this morning. Same applies to to newly created VM as suggested at the end of KB123094
     
  8. JeremyW15

    JeremyW15 Bit poster

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    Thanks so much, I have a MacBook Air with an M1 chip, the screen was going blank (not black) for me. The reset worked for me and I am back running Windows 11 again!
     
  9. AnthonyM20

    AnthonyM20 Bit poster

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    Same. Whereas with beta 1 I was able to get more or less normal functionality after a suspend / reactivate, now it just seems to show for 5 seconds or so, then go black. Doing the suspend again just repeats the result. This is whether it is in full screen, coherence or PIP.

    I realise that this is a beta, but there has to be a long term fix for this. Can we have any kind of update on the position, please?
     
  10. E.P1

    E.P1 Bit poster

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    2
    I'm having the same problem running Windows 11 and Mac OS Ventura and the above did not fix it for me. I need Windows for work I hope this gets resolved soon.
     
  11. AnthonyM20

    AnthonyM20 Bit poster

    Messages:
    5
    Great support, Parallels. Very proactive...
     
  12. Govart

    Govart Bit poster

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    I've fixed it. Try to uninstall any software like classic start (to manage start menu). Uninstall parallels tools and try to reboot. It works for me.
     
  13. jeroenw1

    jeroenw1 Bit poster

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    Thanks, did the job for me straight away. It basically restarted Windows.
     
  14. AsmusE

    AsmusE Bit poster

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    I'm on Ventura on a M1 Macbook running Windows 11 - all the above fixes don't work for me to get rid of the black screen. As I can't run Windows 11 at all is there any way to get into safe mode?
     
  15. TekD

    TekD Bit poster

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    1
    my screen goes black while in full screen mode and using zoom or playing videos, while when i don't touch keyboard for few mins it goes black and again when i touch the keyboard or trackpad it comes back!
     
  16. MennoE1

    MennoE1 Bit poster

    Messages:
    1
    Hi all,

    I am new to this forum and I've had the same problem. What I had was, when booting, the system goes in a black screen instantly. I have a MacBook Pro with M1 Pro and 16GB RAM and Parallels version 19.

    What I did was the following:
    - Create a new VM (in my case Windows 11)
    - If everything is installed and set to your own settings, shut down the VM.
    - Open Control Center
    - Click on the settings icon of your new VM
    - Go to the "Hardware" tap
    - Click on "Hard Drive" on the left side
    - Click on "Source" and then on "Choose an image file"
    You probably see 2 VM's, 1 is your older one and the other is the new one.
    - Unfold your older VM
    - Select "harddisk.hdd" and press "Open"
    - Then select again "harddisk.hdd" (even if it says "zero bytes", click on it)

    If all the steps above are done, open your new VM and it's all fixed. A fresh install (in my case) windows 11 and saved my data.

    Hopefully this is what for you guys.
     
  17. Pramesh Boodadoo

    Pramesh Boodadoo Staff Member

    Messages:
    570
    Hello,
    For us to further investigate this issue, kindly reproduce the issue and collect a technical report (right-click Parallels icon in Dock > Help > Send technical data > check "Attach screenshots..." > press Send Report) and provide us with the report's 9-digit ID in reply to this post.
    Thank you.
     
  18. Pramesh Boodadoo

    Pramesh Boodadoo Staff Member

    Messages:
    570
    Hello,
    For us to further investigate this issue, kindly reproduce the issue and collect a technical report (right-click Parallels icon in Dock > Help > Send technical data > check "Attach screenshots..." > press Send Report) and provide us with the report's 9-digit ID in reply to this post.

    Thank you.
     
  19. LamarS1

    LamarS1 Bit poster

    Messages:
    1

    I have the same issue and there is nowhere to get help! What did we spend out money on?
     
  20. ErmiasA

    ErmiasA Bit poster

    Messages:
    1
    Thank you very much. This helped.
     

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