How do I get a refund? I forgot to turn off the auto-renew for my subscription.

Avinash Bundhoo said:
Hello,
We could not find any ticket associated with your current email address.
Please share the ticket numbers so that we can process it for you.

Thanks
Click to expand...
Hello I still havent heard back. The ticket numbers I have submitted as below

#4831117 or #8612905 or #4831113

Reference # 471817376
 
I have three subscriptions. two from apple pay and one from your website I bought.
I didn't subscribe two subscriptions from Apple but there are two charges on Apple pay. Please refund these two transaction.
 

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Hi, I'm in the same situation. I forgot to cancel my auto-renewal and was charged for another year of services. I tried to submit a ticket with Cleverbridge, but they redirected me to the Alludo website, where a chatbot said the ticket was submitted, yet I haven't received any confirmation. Tried to call London office, but it's just more bots and no progress.
My email: michail.pliuscik@gmail.com
Cleverbridge reference: 476947079
 
Ashley Chumun said:
Hello @MaryG3 ,
Thank you for your feedback.
Please note that we have opened an internal ticket regarding your refund request.
Kindly check your email mgxxxxxxxx4@xxail.xxm and provide us with your reply.
Thank you!
Click to expand...
Hi, I'm in the same situation. I forgot to cancel my auto-renewal and was charged for another year of services. I tried to submit a ticket with Cleverbridge, but they redirected me to the Alludo website, where a chatbot said the ticket was submitted, yet I haven't received any confirmation. Tried to call London office, but it's just more bots and no progress.
My email: michail.pliuscik@gmail.com
Cleverbridge reference: 476947079
 
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