Cancel subscription

Discussion in 'General Questions' started by ArieK, Mar 8, 2017.

  1. OPDORAYA1

    OPDORAYA1 Bit Poster

    Messages:
    1
    I have purchased Parallels Desktop for Mac Standard (1 Year) on subscription per month billed for 12 months for Rs7048.47 on 9.10.21 now I want to cancel the subscription & get back the balance amount for unsed period. my order cleverbridge reference number 298007427. please guide how to cancel the subscription & get the balance money back.
     
  2. DebasmitaM@Parallels

    DebasmitaM@Parallels Staff Member

    Messages:
    1,060
    Hello, as per Parallels refund policy within 30 days of your product download purchase, you may request a full refund, for any reason. Please visit https://kb.parallels.com/123877 for knowing more. Unfortunately we won't be able to refund for your subscription as it has already crossed 30days. Thanks, Parallels Team.
     
  3. PaulR12

    PaulR12 Bit Poster

    Messages:
    3
    No longer require Parallels, but the cancel subscription process is impossible. There are no options to turn off auto-renew. Using Safari on iOS
     

    Attached Files:

  4. DebasmitaM@Parallels

    DebasmitaM@Parallels Staff Member

    Messages:
    1,060
    Hi, as per the screenshot you are having Parallels Desktop l16 permanent license which is for life time and there is no way to unsubscribe it. If you are not willing to use Parallels Desktop any more you can simply uninstall it by following https://kb.parallels.com/en/124255. If you want to delete your Parallels account please follow https://kb.parallels.com/124513.
     
  5. HaP3

    HaP3

    Messages:
    1
    Dear Parallels support, my card was charged even I have Auto Renewal off. I wish to cancel the subscription and have the CC details removed from my account but am unable to do this as there is no option to cancel the subs or remove CC. I could not find any support email from your website. The phone contact is also useless as it pointed to the website for support information when I tried to call the Australian number. Please advise how I could obtain the refund for the unauthorised charge and also to cancel my subscription.
     

    Attached Files:

  6. McallenT@Parallels

    McallenT@Parallels Staff Member

    Messages:
    209
    Hello, Please provide the order reference number or the email address, so that we can assist you with the refund. Thanks, Parallels Team.
     
  7. PierreB8

    PierreB8 Bit Poster

    Messages:
    1
    Good morning

    I request a refund for debit ref 002154722466. I have not made this purchase.

    PB
     
  8. DebasmitaM@Parallels

    DebasmitaM@Parallels Staff Member

    Messages:
    1,060
    Hello, please help us with your cleverbridge purchased reference number to assist you further.
     
  9. DebasmitaM@Parallels

    DebasmitaM@Parallels Staff Member

    Messages:
    1,060
    Hello, we have deleted your previous message as it contains your personal details. We have sent you a private message. Please help us with your registered email address over there.
     

Share This Page