Can't activate parallels toolbox.

Discussion in 'Parallels Toolbox for Mac' started by m.Nak, Aug 16, 2019.

  1. GerhardK5

    GerhardK5 Bit Poster

    Messages:
    5
    Hello,
    Unfortunately I have exactly the same problem. I have two computers and therefore bought two licenses. On one computer I was able to activate the Toolbox, on the other computer I got the error message that the license server does not accept the license key when using the second license key.

    For Parallels this license key was accepted.
     
  2. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    8,694
    Hello @GerhardK5 we made some changes with your key, please check the issue and let us know the results.
     
  3. GerhardK5

    GerhardK5 Bit Poster

    Messages:
    5
    Hello Maria,
    I tried again to unlock the license. Now it worked, I can use the tools (I am very happy, because I like to use the tools very much) . Thanks for your quick help.
     
    Maria@Parallels likes this.
  4. Sven G

    Sven G Bit Poster

    Messages:
    48
    ^^^ Same here: problem solved - thanks... :)
     
  5. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    8,694
    Hello, just made some changes with your key, please check the issue and let us know how does it work.
     
  6. KabelJ

    KabelJ Bit Poster

    Messages:
    3
    Same here: Moved license to new Mac and Parallels Desktop worked fine. But the toolbox cannot be activated: The red error message is partly hidden behind the buttons (German text). But it seems to says something about that it alread used in another parallels account.
    Please help/fix.
    Thanks!
     
  7. benscripps

    benscripps Bit Poster

    Messages:
    1
    I'm having the same issue. I upgraded to a new iMac a couple of weeks ago and installed Parallels on the new machine so I can still get to my 32-bit apps, and the menulet for Toolbox refuses to accept my v16 product code (ending 8CN). It just sits there for several minutes before displaying in red text "The license server doesn't accept your product license."
     
  8. ColinL5

    ColinL5 Bit Poster

    Messages:
    1
    Upgraded two license to v.16. One works fine, the other fails to activate coz "The license server doesn't accept your product license". Come one I just bought it directly online from Parallels and copied the code directly from the email.
     
  9. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    8,694
    Hello, made some changes, please check the issue and let us know the results.
     
  10. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    8,694
    Hello, we've changed some settings please try again to activate and let us know how does it work.
     
  11. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    8,694
    Hello, we've found several license in your Parallels account. Could you share with us which one would you like to activate (please reply us back via the private message)
     
  12. KabelJ

    KabelJ Bit Poster

    Messages:
    3
    Hi, I already replied once a couple of days ago but my message has been deleted after a while.
    So, the problem is still the same as it was as on Sept 11 2020.
    Please have a look into the customer's problem reports and I would appreciate it when it got solved, so that I can use the product again.
    Thank you very much
    Kind regards
    j
     
  13. OtavioA

    OtavioA Bit Poster

    Messages:
    2
    Can't activate my parallels toolbox, can you verify for me please?
     
  14. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,720
    Try to signout Parallels Toolbox and sign in with the correct account then activate.
     
  15. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,720
    Let us know the error you are getting.
     
  16. OtavioA

    OtavioA Bit Poster

    Messages:
    2
    "The license server rejects it"
    I've already logged out and logged in but it doesn't work.
     
  17. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    8,694
    Hello, we've just made some changes, please check the issue and let us know the results.
     
  18. KabelJ

    KabelJ Bit Poster

    Messages:
    3
    Hi Ajith, yes that was it. Now it works as expected!
    Thank you very much!
    Kind regards
    j
     
  19. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,720
    We are glad to hear that the issue is resolved. Feel free to reach out to us anytime.
     
  20. BruceW5

    BruceW5 Bit Poster

    Messages:
    1
     

Share This Page