Can't activate parallels toolbox.

M

m.Nak

Bit poster
I have active "Parallels Desktop for Mac Pro Edition" subscription.
However, An error message is displayed and activation is not possible.
 

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DenisL2 said:
Hello! I have Permanent licence for PDM13 and PTB. I now have notifications saying PTB is expired. How can PTB expire if i have a 1-time licence? I understand i may not get updrades, but why am I asked to pay again for PTB? Thanks.
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Hello, please accept our apologize for the delay in response and provide us with your license key via the private message.
 
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JudyH said:
Hi. I have the same issue as other posters. I recently renewed my subscription and have two Parallels Desktop for Mac Pro Edition license keys. The primary key activates both Parallels Desktop and Toolbox on my Mac Mini and the Key#1 activates Parallels Desktop, but not Toolbox, on my Macbook. I get an error saying "The product license is not accepted by the license server". If I try the Primary key instead, it says that the license has already been activated on another computer.
I see that you've been able to help others by resetting their license keys and I'm fine with doing this but is there a general workaround that everyone could follow instead of you having to reset keys for each individual?
Thanks in advance.
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Hi, please check your inbox for more information.
 
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Hello same issue here - I recently renewed my subscription and have three Parallels Desktop for Mac Pro Edition license keys (One for me and one each for two colleagues of my company). The primary key activates Parallels Desktop and Toolbox on my MacBook Pro and Key#1 and Key#2 activates Parallels Desktop on the MacBooks of my two colleagues, but not the Toolbox. The error message says "The product license is not accepted by the license server". Is there a workaround to have the toolbox activated as well on my colleagues MacBooks?

Thanks in advance for a reply, Christoph
 
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ChristophW6 said:
Hello same issue here - I recently renewed my subscription and have three Parallels Desktop for Mac Pro Edition license keys (One for me and one each for two colleagues of my company). The primary key activates Parallels Desktop and Toolbox on my MacBook Pro and Key#1 and Key#2 activates Parallels Desktop on the MacBooks of my two colleagues, but not the Toolbox. The error message says "The product license is not accepted by the license server". Is there a workaround to have the toolbox activated as well on my colleagues MacBooks?

Thanks in advance for a reply, Christoph
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Hello, please reply me with your second key via the private message.
 
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S.Rutta said:
Hi there, I have exactly the same issue. I bought two license keys on one order. One installation I could activate with the toolbox, the second installation I only can activate without the toolbox it shows the same error. How can I fix it?
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I have this same problem.. did you post a fix about this?
 
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Hello same issue here - I recently renewed my subscription and have two Parallels Desktop for Mac Pro Edition license keys The primary key activates Parallels Desktop and Toolbox on my MacBook Pro and Key#1 activates Parallels Desktop on my Mac, but not the Toolbox. The error message says "The product license is not accepted by the license server". I paid for and want the toolbox on my Mac, please activate my key.
 
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BrianB32 said:
Hello same issue here - I recently renewed my subscription and have two Parallels Desktop for Mac Pro Edition license keys The primary key activates Parallels Desktop and Toolbox on my MacBook Pro and Key#1 activates Parallels Desktop on my Mac, but not the Toolbox. The error message says "The product license is not accepted by the license server". I paid for and want the toolbox on my Mac, please activate my key.
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Hey, could you provide us with your license key via the private message please?
 
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I have the same problem as Queequeg; "I have an active subscription for Parallels Desktop for Mac Pro Edition for two computers - renews on August, 2021. I have two Parallels Desktop for Mac Pro Edition license keys. However, I can only use one of those keys to successfully activate Parallels Toolbox. If I use the second key I get the "The product license is not accepted by the license server" message. If I use the first key on the second computer, it will tell me that license has already been activated on a different computer and asks me if I want to de-activate on the other computer and use it on this computer. That Toolbox activation works if I say 'Yes' but I then have it de-activated on my second computer. How do I fix this and have Parallels Toobox activated on both computers?"

Regards, Johan
 
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JohanB2 said:
I have the same problem as Queequeg; "I have an active subscription for Parallels Desktop for Mac Pro Edition for two computers - renews on August, 2021. I have two Parallels Desktop for Mac Pro Edition license keys. However, I can only use one of those keys to successfully activate Parallels Toolbox. If I use the second key I get the "The product license is not accepted by the license server" message. If I use the first key on the second computer, it will tell me that license has already been activated on a different computer and asks me if I want to de-activate on the other computer and use it on this computer. That Toolbox activation works if I say 'Yes' but I then have it de-activated on my second computer. How do I fix this and have Parallels Toobox activated on both computers?"

Regards, Johan
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I have just the same problem. This seams to be a general issue.
But where is a contact email of Parallel's Support Team? The marketing slogans that we are eligible to contact the support team are posted everywhere, but there is no real chance to contact the service team directly, as the "Sign In" function of the service website is circle linked and does not work.
 
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JorgH5 said:
I have just the same problem. This seams to be a general issue.
But where is a contact email of Parallel's Support Team? The marketing slogans that we are eligible to contact the support team are posted everywhere, but there is no real chance to contact the service team directly, as the "Sign In" function of the service website is circle linked and does not work.
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Hello, please accept our apologize for the delay in response.
I've just sent you a private message, please reply me back at your earliest convenience.
 
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