Can't activate parallels toolbox.

Discussion in 'Parallels Toolbox for Mac' started by m.Nak, Aug 16, 2019.

  1. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    8,694
    Hello, please sorry for the delay in response. Do you still have an issue?
     
  2. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    8,694
    Hello, please accept our apologize for the delay in response and provide us with your license key via the private message.
     
  3. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    8,694
    Hi, please check your inbox for more information.
     
  4. Queequeg

    Queequeg Bit Poster

    Messages:
    5
    Will do, Maria, if you'll explain how to do that. I'm assuming that PM stands for Private Messaging?
     
  5. ChristophW6

    ChristophW6 Bit Poster

    Messages:
    1
    Hello same issue here - I recently renewed my subscription and have three Parallels Desktop for Mac Pro Edition license keys (One for me and one each for two colleagues of my company). The primary key activates Parallels Desktop and Toolbox on my MacBook Pro and Key#1 and Key#2 activates Parallels Desktop on the MacBooks of my two colleagues, but not the Toolbox. The error message says "The product license is not accepted by the license server". Is there a workaround to have the toolbox activated as well on my colleagues MacBooks?

    Thanks in advance for a reply, Christoph
     
  6. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    8,694
    Please check your inbox and reply
     
  7. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    8,694
    Hello, please reply me with your second key via the private message.
     
  8. BrianB32

    BrianB32 Bit Poster

    Messages:
    2
    I have this same problem.. did you post a fix about this?
     
  9. BrianB32

    BrianB32 Bit Poster

    Messages:
    2
    Hello same issue here - I recently renewed my subscription and have two Parallels Desktop for Mac Pro Edition license keys The primary key activates Parallels Desktop and Toolbox on my MacBook Pro and Key#1 activates Parallels Desktop on my Mac, but not the Toolbox. The error message says "The product license is not accepted by the license server". I paid for and want the toolbox on my Mac, please activate my key.
     
  10. SusanA2

    SusanA2 Bit Poster

    Messages:
    1
    Hello, I have the same issue as BrianB32
    Please, let me know if there is an update on a fix or a solution

    Kind regards, Susan
     
  11. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    8,694
    Hey, could you provide us with your license key via the private message please?
     
  12. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    8,694
    Hey, could you provide us with your license key via the private message please?
     
  13. JorgH5

    JorgH5 Bit Poster

    Messages:
    2
    I have the same issue. Where can I send a private message to Maria?
     
  14. JohanB2

    JohanB2 Bit Poster

    Messages:
    1
    I have the same problem as Queequeg; "I have an active subscription for Parallels Desktop for Mac Pro Edition for two computers - renews on August, 2021. I have two Parallels Desktop for Mac Pro Edition license keys. However, I can only use one of those keys to successfully activate Parallels Toolbox. If I use the second key I get the "The product license is not accepted by the license server" message. If I use the first key on the second computer, it will tell me that license has already been activated on a different computer and asks me if I want to de-activate on the other computer and use it on this computer. That Toolbox activation works if I say 'Yes' but I then have it de-activated on my second computer. How do I fix this and have Parallels Toobox activated on both computers?"

    Regards, Johan
     
  15. JorgH5

    JorgH5 Bit Poster

    Messages:
    2
    I have just the same problem. This seams to be a general issue.
    But where is a contact email of Parallel's Support Team? The marketing slogans that we are eligible to contact the support team are posted everywhere, but there is no real chance to contact the service team directly, as the "Sign In" function of the service website is circle linked and does not work.
     
  16. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    8,694
    Hello, please accept our apologize for the delay in response.
    I've just sent you a private message, please reply me back at your earliest convenience.
     
  17. ChristianJ8

    ChristianJ8 Bit Poster

    Messages:
    1
    This seems like a common issue. Not able to contact support directly so I came here.


    Screen Shot 2020-12-15 at 11.28.32 AM.png Screen Shot 2020-12-15 at 11.26.37 AM.png
     
  18. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    8,694
    Hi, please reply me back with your license key via the private message
     
  19. JeffreyC7

    JeffreyC7

    Messages:
    1
    Have you solved this problem? I have almost the exact same issue. Two Paralells Desktop subscriptions and I am unable to activate Paralells Toolbox on one of my two Macs.

    JDC
     
  20. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    8,694
    Hello,
    could you provide us with your license keys via the private message please?
    Looking forward to your reply
     

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