Can't Renew Expired Subscription With Fewer Keys License

Discussion in 'Licensing and Activation' started by JeffM31, Jun 27, 2024.

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  1. JeffM31

    JeffM31

    Messages:
    1
    Last year we wanted to lower the number of licenses on our subscription from 5 to 3. We were told that wasn't possible on an active subscription. We were told to cancel our subscription and when it expired we could renew it with 3 licenses instead of 5. The subscription is now expired, however, when I go to renew it there is no way to change the number of licenses.
     
    JeffM31, Jun 27, 2024
    #1
  2. Avinash Bundhoo

    Avinash Bundhoo Staff Member

    Messages:
    564
    Hello Jeff,
    If your subscription has been purchased online (via the website), the only available option here is to disable auto-renewal and buy the required number of licenses once the license expires.

    For more info, please go to the link https://kb.parallels.com/128973

    As a summary, since your subscription has now expired, you can now proceed with purchasing the 3 new licenses.

    thanks
     
    Avinash Bundhoo, Jul 5, 2024
    #2

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