Have Free Upgrade to 7 Emails been sent ?

Discussion in 'General Questions' started by MikeG520, Sep 9, 2011.

?

Have you got your Free upgrade to version 7 key email yet ?

  1. yes

    2 vote(s)
    6.9%
  2. no

    27 vote(s)
    93.1%
  1. Jarha

    Jarha

    Messages:
    2
    Hi,
    I have not received my upgrade key yet!
    Could you check mine to?

    Regards
    James
     
  2. EkaterinaZ

    EkaterinaZ Parallels Team

    Messages:
    99
    James, I have resent your activation key.
     
  3. Jarha

    Jarha

    Messages:
    2
    Thank you!
     
  4. DavidHammond

    DavidHammond

    Messages:
    1
    Need upgrade key

    Parallels Team, please resend my 7 upgrade key as I purchased 6 on Aug 29th. Thank you!
     
  5. Danil@Parallels

    Danil@Parallels Staff Member

    Messages:
    78
    Hi DavidHammond,

    Have you purchased from the Parallels Online Store directly? I was not able to find an order with your registered email. If so, please send me a PM with your order number.

    If it was not purchased from Parallels directly apply for a free upgrade here
     
  6. Danil@Parallels

    Danil@Parallels Staff Member

    Messages:
    78
    DavidHammond,

    Thanks! I have sent you your upgrade key in a PM.
     
  7. Pellatonian

    Pellatonian

    Messages:
    1
    Hello,

    I upgraded to Parallels 6 on two systems in August:

    Invoice 17080519824 on 28.08.2011
    Invoice 16982342724 on 08.08.2011

    I received an upgrade key for the first one (1708...) weeks ago, but nothing for the second one. Unfortunately the support site just tells me to be patient, but I feel the second on has been forgotten.

    Can anyone tell me how to get the key: the support site isn't so helpful.

    Thanks,
    Steve in Switzerland.
     
  8. Jasonllh

    Jasonllh

    Messages:
    1
    I requested my key about a month ago and I still have not received it. I even resubmitted all of my info again about 10 days just to be sure...still nothing. Can you check on my upgrade key. Thanks!
     
  9. EkaterinaZ

    EkaterinaZ Parallels Team

    Messages:
    99
    Pellatonian, I have resent the key to you.
     
  10. EkaterinaZ

    EkaterinaZ Parallels Team

    Messages:
    99
    Jasonllh, I have resent yours as well.
     
  11. WilliK

    WilliK Bit Poster

    Messages:
    6
    Hallo,

    I sent twice the filled form to get an upgrade key for Parallels 7. I bought Parallels 6 Switch2Mac at 15.08.2011. First I sent the filled form to the wrong country site. I lived in germany and want to get a german version. I sent the filled form the second time to the german site and didn't hear anything. No email at all.

    Best regards

    Wilhelm Klingenberg
     
  12. EkaterinaZ

    EkaterinaZ Parallels Team

    Messages:
    99
    Dear WilliK,

    Your request was approved, I have resent the activation key, you should receive it shortly.
     
  13. WilliK

    WilliK Bit Poster

    Messages:
    6
    Hallo EkaterinaZ,

    thanks for the fast reply. I have got the Update Key.

    Regards

    Wilhelm Klingenberg
     
  14. JesseCl

    JesseCl

    Messages:
    3
    I purchased a copy on 18 October through the Apple store, in Australia. I've registered the license in my account and I was wandering if a license for 7 will be sent automatically or if you could do it manually. Thank you! :)
     
  15. LiudmilaA

    LiudmilaA Bit Poster

    Messages:
    83
    Dear JesseCl,

    Only those customers who purchased Parallels Desktop 6 for Mac starting from August 1, 2011, are eligible for free upgrade to Parallels Desktop 7.

    If you provided the correct date of purchase (18 October), you could not purchase it in the year 2011. This means you purchased your copy before August 1, 2011 and are not eligible for free upgrade.
     
  16. JesseCl

    JesseCl

    Messages:
    3
    Hah, I noticed that error of mine. The correct date copied from the email "Ordered on 16/08/2011". I can forward the email containing the details if that'd help!
     
  17. LiudmilaA

    LiudmilaA Bit Poster

    Messages:
    83
    As you purchased your copy of Parallels Desktop 6 through a reseller, please submit a request for free upgrade here:

    http://www.parallels.com/keyfor7/request/emea/
     
  18. JesseCl

    JesseCl

    Messages:
    3
    Done. Thank you for your quick replies.
     
  19. Jjohn

    Jjohn

    Messages:
    2
    Hello, can you help me obtain my upgrade key as well?
    Many thanks
    Jjohn
     
  20. juliaplow

    juliaplow Kilo Poster

    Messages:
    130
    Hello Jjohn, I sent your free upgrade key in a separate email.
     

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