Hotfix Update: Parallels Desktop 4.0 Build 3540 is available

Discussion in 'General Questions' started by Andrew @ Parallels, Nov 20, 2008.

  1. fmortens

    fmortens

    Messages:
    7
    1. Yes my account is an administrative user
    2. Clean install - there is no earlier version present
    3. Logs:

    No logs present in /Library/Logs/Parallels (no Parallels)
    No logs present in /Library/Logs/CrashReporter

    But the installer log says:

    Dec 3 15:55:32 mac /System/Library/CoreServices/Installer.app/Contents/MacOS/Installer[8060]: vm_protect: 0
    Dec 3 15:55:32 mac Installer[8060]: @(#)PROGRAM:Install PROJECT:Install-384.1
    Dec 3 15:55:32 mac Installer[8060]: @(#)PROGRAM:Installer PROJECT:Installer-281
    Dec 3 15:55:32 mac Installer[8060]: Hardware: MacBook1,1 @ 2.00 GHz (x 2), 2048 MB RAM
    Dec 3 15:55:32 mac Installer[8060]: Running OS Build: Mac OS X 10.5.5 (9F33)
    Dec 3 15:55:32 mac Installer[8060]: Env: PATH=/usr/bin:/bin:/usr/sbin:/sbin
    Dec 3 15:55:32 mac Installer[8060]: Env: TMPDIR=/var/folders/ku/kurJPBOCH2m5ZKtzoecKWk+++TI/-Tmp-/
    Dec 3 15:55:32 mac Installer[8060]: Env: SHELL=/bin/bash
    Dec 3 15:55:32 mac Installer[8060]: Env: HOME=/Users/sdfkjdsf
    Dec 3 15:55:32 mac Installer[8060]: Env: USER= sdfkjdsf
    Dec 3 15:55:32 mac Installer[8060]: Env: LOGNAME= sdfkjdsf
    Dec 3 15:55:32 mac Installer[8060]: Env: DISPLAY=/tmp/launch-SH6vJg/:0
    Dec 3 15:55:32 mac Installer[8060]: Env: SSH_AUTH_SOCK=/tmp/launch-rIf7FP/Listeners
    Dec 3 15:55:32 mac Installer[8060]: Env: Apple_PubSub_Socket_Render=/tmp/launch-upLyw4/Render
    Dec 3 15:55:32 mac Installer[8060]: Env: COMMAND_MODE=unix2003
    Dec 3 15:55:32 mac Installer[8060]: Env: SECURITYSESSIONID=9b8d30
    Dec 3 15:55:32 mac Installer[8060]: Env: __CF_USER_TEXT_ENCODING=0x1F5:0:0
    Dec 3 15:55:32 mac Installer[8060]: Parallels Desktop 4.0 for Mac Installation Log
    Dec 3 15:55:32 mac Installer[8060]: Opened from: /Volumes/Parallels Desktop 4/Install.mpkg
    Dec 3 15:55:38 mac Installer[8060]: Installation checks succeeded with warnings.
    Dec 3 15:55:38 mac Installer[8060]: Installation check warning. Parallels Desktop 3.0 will be removed from your Mac.. Parallels Desktop 4.0 and Parallels Desktop 3.0 cannot be simultaneously installed on your Mac.\n\nNote: You will need to upgrade your virtual machines before starting to work with them. This process may take some time to complete..
    Dec 3 15:55:38 mac installdb[8068]: started (uid 96)
    Dec 3 15:55:38 mac installdb[8068]: Opened receipt database on '/' with schema 17.
    Dec 3 15:55:44 mac installdb[8068]: done. (0.007u + 0.004s)
    Dec 3 15:56:12 mac runner[8074]: Administrator authorization granted.
    Dec 3 15:56:12 mac Installer[8060]: ================================================================================
    Dec 3 15:56:12 mac Installer[8060]: User picked Standard Install
    Dec 3 15:56:12 mac Installer[8060]: Choices selected for installation:
    Dec 3 15:56:12 mac Installer[8060]: Install: "Parallels Desktop 4.0 for Mac"
    Dec 3 15:56:12 mac Installer[8060]: Install: "Parallels Desktop"
    Dec 3 15:56:12 mac Installer[8060]: Parallels Desktop 4.pkg : com.parallels.desktop.package : 4.0.3540.209168
    Dec 3 15:56:12 mac Installer[8060]: Install: "Parallels Desktop Transporter"
    Dec 3 15:56:12 mac Installer[8060]: Parallels Transporter 4.pkg : com.parallels.desktop.transporter : 4.0.3540.209168
    Dec 3 15:56:12 mac Installer[8060]: Install: "Parallels Desktop Image Tool"
    Dec 3 15:56:12 mac Installer[8060]: Parallels Image Tool 4.pkg : com.parallels.desktop.imagetool : 4.0.3540.209168
    Dec 3 15:56:12 mac Installer[8060]: Install: "Parallels Desktop Explorer"
    Dec 3 15:56:12 mac Installer[8060]: Parallels Explorer 4.pkg : com.parallels.desktop.explorer : 4.0.3540.209168
    Dec 3 15:56:12 mac Installer[8060]: MacFUSE-Core-1.7.pkg : com.google.macfuse.core.170 : 1.7
    Dec 3 15:56:12 mac Installer[8060]: Parallels Drivers 10.5.pkg : com.parallels.desktop.drivers.105 : 1.0
    Dec 3 15:56:12 mac Installer[8060]: ================================================================================
    Dec 3 15:56:12 mac Installer[8060]: It took 0.00 seconds to summarize the package selections.
    Dec 3 15:56:12 mac Installer[8060]: -[IFDInstallController(Private) _buildInstallPlan]: location = file://localhost
    Dec 3 15:56:12 mac Installer[8060]: -[IFDInstallController(Private) _buildInstallPlan]: file://localhost/Volumes/Parallels%20Desktop%204/Install.mpkg/Contents/Packages/Parallels%20Desktop%204.pkg
    Dec 3 15:56:12 mac Installer[8060]: -[IFDInstallController(Private) _buildInstallPlan]: file://localhost/Volumes/Parallels%20Desktop%204/Install.mpkg/Contents/Packages/Parallels%20Transporter%204.pkg
    Dec 3 15:56:12 mac Installer[8060]: -[IFDInstallController(Private) _buildInstallPlan]: file://localhost/Volumes/Parallels%20Desktop%204/Install.mpkg/Contents/Packages/Parallels%20Image%20Tool%204.pkg
    Dec 3 15:56:12 mac Installer[8060]: -[IFDInstallController(Private) _buildInstallPlan]: file://localhost/Volumes/Parallels%20Desktop%204/Install.mpkg/Contents/Packages/Parallels%20Explorer%204.pkg
    Dec 3 15:56:12 mac Installer[8060]: -[IFDInstallController(Private) _buildInstallPlan]: file://localhost/Volumes/Parallels%20Desktop%204/Install.mpkg/Contents/Packages/MacFUSE-Core-1.7.pkg
    Dec 3 15:56:12 mac Installer[8060]: -[IFDInstallController(Private) _buildInstallPlan]: file://localhost/Volumes/Parallels%20Desktop%204/Install.mpkg/Contents/Packages/Parallels%20Drivers%2010.5.pkg
    Dec 3 15:56:12 mac Installer[8060]: _installNextPackage of 1
    Dec 3 15:56:12 mac installdb[8077]: started (uid 96)
    Dec 3 15:56:12 mac installdb[8077]: Opened receipt database on '/' with schema 17.
    Dec 3 15:56:12 mac Installer[8060]: Starting installation:
    Dec 3 15:56:12 mac Installer[8060]: Preparing volume "System" for installation
    Dec 3 15:56:12 mac Installer[8060]: Configuring volume "System"
    Dec 3 15:56:13 mac Installer[8060]: Preparing disk for local booted install.
    Dec 3 15:56:13 mac Installer[8060]: Free space on "System": 31,8 GB (34175139840 bytes).
    Dec 3 15:56:13 mac Installer[8060]: Create temporary directory "/private/tmp/Parallels Desktop 4.pkg.8060QfpVA1"
    Dec 3 15:56:13 mac Installer[8060]: Running install actions
    Dec 3 15:56:13 mac Installer[8060]: run preflight script for Parallels Desktop 4.0 for Mac
    Dec 3 15:56:14 mac runner[8074]: preflight[8078]: ls: /Library/Parallels/bugreports/: No such file or directory
    Dec 3 15:56:14 mac runner[8074]: preflight[8078]:
    Dec 3 15:56:14 mac Installer[8060]: Install failed: The following install step failed: run preflight script for Parallels Desktop 4.0 for Mac. Contact the software manufacturer for assistance.
    Dec 3 15:56:18 mac installdb[8077]: done. (0.008u + 0.004s)
     
  2. davert

    davert Bit Poster

    Messages:
    53
    I solved several problems by uninstalling P4 and reinstalling P3:
    1) Mac would not boot, getting stuck on USB items until I rebooted in single-user mode and deleted extensions.mtext
    2) Glacial speed in P4
    3) Other programs freezing while P4 was idling
    4) Keyboard dropping letters if P4 was running

    P4 really has no features I care about other than multiple processor use.
     
  3. John@Parallels

    John@Parallels

    Messages:
    6,360
    Could you please try to perform following operations
    When you start Parallels Desktop installation and it stopsat some place please run following command in Terminal, while installation is running:
    sudo /Volumes/Parallels\ Desktop\ 4/Install.mpkg/Contents/Packages/Parallels\ Desktop\ 4.pkg/Contents/Resources/preflight
     
  4. Juillet Ludovic

    Juillet Ludovic

    Messages:
    16
    Answer me please. My questions are not complicated! I would not update well before I bought the license ...!
     
  5. fmortens

    fmortens

    Messages:
    7
    Hmm, I get this message:

    /Volumes/Parallels Desktop 4/Install.mpkg/Contents/Packages/Parallels Desktop 4.pkg/Contents/Resources/preflight: line 43: /Contents/Resources/pd30uninstaller.h: No such file or directory
     
  6. John@Parallels

    John@Parallels

    Messages:
    6,360
  7. John@Parallels

    John@Parallels

    Messages:
    6,360
    Could you please shutdown, and start your mac (not restart ) and try once again
    It seems to me either downloaded package is corrupted or relative paths are messed somehow
     
  8. Juillet Ludovic

    Juillet Ludovic

    Messages:
    16
    John thank you for your answer but I have already downloaded this version since 27/11/08 as indicated at the end of my post.
    I did not installed because I fear big problems after reading this forum and a loss of time which I do not! One member even reported that he was unable to recover his clone (WinClone), which is not possible for me.

    I have found that two members met in the specific case of a BootCamp partition.

    I know that you can not give me 100% guarantee but when is it really?

    The manual does not provide specifications for such installation. Outside, I have read that some had previously:
    - Clear information in Parallels BootCamp: Parallels / Edit / HDD 1/avanced /
    - Remove Parallels Tools
    - Delete the VM PD3
    - Uninstall PD3
    - Etc ...

    I therefore seek your advice as soon as possible on what it is good to do. PD3 works very well but the new performance PD4 me very much, that is why I also bought immediately.

    For information, apart from my three denier post, I've sent a PM on 23/11/08 that at first you do not read. You can answer me by PM if you wish.

    I also view that there may be a successful despite problems with mouse, speed, copy and paste, .... but I'm not there yet!

    Thank you in advance for your response ...
     
    Last edited: Dec 7, 2008
  9. Juillet Ludovic

    Juillet Ludovic

    Messages:
    16
    Hello,
    That is more than 10 days that support Parallels does not answer my questions simple.
    I do not understand this attitude of silence. I have to buy version 3 last year and now updated 4 in confidence - I can provide the evidence.

    I know that my questions do not personally problem but they seem quite legitimate in view of the difficulties encountered by many users.

    I have translated (Google) and read a lot of Thread and solutions available on the knowledge base. Being French, not bilingual, it is not easy - I have already spent about twenty minutes Wanted! without the user's guide provides in my language.

    In my country there is a proverb: Who is silent, agrees. So if my remarks its justified, why not communicate? otherwise the report?
    I can understand that it will commercially problem, but then why not respond by PM?

    You give me the impression that I need to take the risk and report any problems you communicate!
    As said a member of the forum, we are not beta testers. When our work is lost, you say sorry beings, but who pays? you say to do backups - of course, is paramount for data users but the hours spent on the installation and configuration! do you do that?
    I have already arrived from having to use a clone of my BootCamp partition without problems which would take about an hour, but that installing Parallels can render the inoperative restoration of the clone is not an option.

    So, I hope to have attracted sufficient attention for a frank and honest response. Maybe you can m'orienter to an existing response that I have not managed to find. Otherwise, I waive this update and you ask for reimbursement.

    Relying on your response and your professionalism, thank you in advance for your valuable advice.
     
  10. MakcyD

    MakcyD

    Messages:
    56
    Juillet Ludovic,

    Let me answer your question in order you asked them:
    John has already replied to this question:
    http://download.parallels.com/deskt...1/Parallels Desktop fr_FR 4.0.3540.221694.dmg
    You should do the following:
    1) Uninstall Parallels Tools
    2) Disable any antiviral software
    3) Uninstall Parallels Desktop 3.0 as described here.

    After that download and install Parallels Desktop 4.0 and create a new virtual machine using Boot Camp:
    http://download.parallels.com/desktop/v4/docs/en/Parallels_Desktop_Users_Guide/23112.htm


    There were no issues related to Autodesk so far.

    Yes, there are a lot of positive feedbacks and this number significantly exceeds the number of failed upgrades.
    Also we would like to assure you that generally the upgrade goes smoothly and performance is much better than those in Parallels Desktop 3.0.

    If you have any questions, it is preferable to create a ticket in our queue and we will answer all your questions for sure.
     
  11. John@Parallels

    John@Parallels

    Messages:
    6,360
  12. Juillet Ludovic

    Juillet Ludovic

    Messages:
    16
    MakcyD thank you,

    For information, you have not answered my most recent post on this subject: No. 88.

    So can you confirm that there is no need to erase information in Parallels BootCamp: Parallels / Edit / HDD 1/Avanced.

    Do you need to uninstall the antivirus software? disable not enough?

    I downloaded G4L proposed by John to clone all the partitions (mac + win), but its use is very complicated - the language barrier still hit! particularly as the manual dating from 2005 is not accessible. Apart from the fact that I am not even sure whether a mac, even compressing them, I have enough space to create new clone on my external hard drives.
    That said, thank you anyway for this track.

    Pending the past two answers
     
  13. John@Parallels

    John@Parallels

    Messages:
    6,360
    Documentation may be found here
    ftp://fedoragcc.dyndns.org/

    Also there is knopixg4l iso image, I suppose all knoppix cd it contains French documentation
     
  14. Juillet Ludovic

    Juillet Ludovic

    Messages:
    16
    I found on the ftp pdf files containing some brief explanations in English with screen shots, but I have a good overview of the features of G4L.

    I also followed your link and I downloaded knoppixg4l.iso (2h).
    I understand I have to burn the image onto a CD to start over and simulate a Linux system to run G4L. Is this true?
    There is an information page and a small FAQ in French for Knoppix but nothing to G4L.
    For the moment, the French site of Knoppix is more accessible. I will try later.

    Apart from the fact that I do not want to waste too much time in this approach, partly because Linux me unknown, the risks are still substantial in view of warnings mentioned in both applications.
    Then: Linux + English + + Time + Risks disk space = No Thanks, at least for the moment because it m'interresse ...

    Thank you John, very interesting, I will look into the Linux world.
     
  15. maztec

    maztec

    Messages:
    60
    John: I am having a problem identical to fmortens. I have followed the thread to this point and have had exactly the same results as him at every step. Rebooting, at the last step - after which he has not yet responded - did not fix the problem. It appears that the script is detecting Parallels 3.0, which was once on the system but no longer is anywhere that I can find, and erroring out when it then attempts to find the .h file....
     
  16. maztec

    maztec

    Messages:
    60
    Meh, Figured it Out

    The preflight looks for "/System/Library/Extensions/hypervisor.kext" and flat out dies if it finds it (exit 112). This file, for whatever reason, still existed on my system. I rm-rf'd it and was good to go. So, my solution to the problem detailed by fmortens@me.com, which is:

    Was to:

    [blockquote]rm -rf /System/Library/Extensions/hypervisor.kext[/blockquote]

    I would NOT do this if you are not 100% sure this is your problem, otherwise you will screw up your previous Parallels installs.

    Thanks.
     
  17. fmortens

    fmortens

    Messages:
    7
    Worked for me :eek:)

    Thanks maztec ,

    problem resolved - I just moved the kext to my desktop, tried the install with great success :eek:)
     
  18. fmortens

    fmortens

    Messages:
    7
    Hello - I can confirm that the solution provided by maztec resolved my problem - Parallels 4 is now finally installed and up and running - yay.
     
  19. maztec

    maztec

    Messages:
    60
    fmortens: Welcome :) Glad to see it worked for you also!
     
  20. dhous616

    dhous616

    Messages:
    1
    The upgrade from 3 to 4 went fine. After the upgrade, Win XP was noticeably slower. Lived with it for a few days. On the 4th day, Windows hung. Force quit would not work so I rebooted. When I restarted Parallels 4, it told me my Virtual Machine (a boot camp partition) was corrupted. I rebooted into Windows with boot camp and it was fine. Went back into Parallels and deleted the Boot Camp VM and recreated it. It started again but I had to re-install the Parallels Tools. After restart, the mouse would stick inside Parallels Windows and I kept having to hit CTRL-ALT to free it. As soon as I would mouse over the Parallels window, it would stick again. There were other minor problem I saw over the 4 days I had it such as repeatedly being asked if I want to connect a USB device (every few seconds), disappearing Windows when running in Coherence, etc.

    At this point I had enough and decided to go back to 3.0. Uninstalled 4.0, reinstalled 3.0, recreated the Boot Camp VM, re-installed Parallel Tools from 3.0 menu. Initial testing showed the response time I was use to was restored as well as the file associations. However, on my wife's Parallels desktop (same iMac), there were still file associations left from the 4.0 version. Took me awhile to figure out how to get rid of them and use the 3.0 file associations.
     

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