Need to move license for parallels desktop 10 to new mac

Discussion in 'Installation and Configuration of Parallels Desktop' started by ppobozy, Aug 7, 2017.

  1. ppobozy

    ppobozy Bit poster

    Messages:
    1
    Hi,

    Please disable the currently active key for PD version 10 on the backend.

    Thanks
     
  2. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,534
    We have made changes to the activation key. Please follow the instructions below:
    1. Quit Parallels Desktop, then try to activate after launching it again.
    2. If you are still unable to activate, Open Terminal on the Mac and execute this command: prlsrvctl activate-license-online
     
  3. haydn

    haydn Bit poster

    Messages:
    7
    Hi, I have re-installed a computer and need to reactivate Parallels. Please could you assist.
     
  4. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,534
    We are unable to find any license under the current email. Please provide us the license key or email in a private message to check.
     
  5. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,534
    Hello haydn,
    The key you have is Parallels Desktop 9 for Mac. Are you trying to use Parallels Desktop 9?
     
  6. haydn

    haydn Bit poster

    Messages:
    7
    Hi

    Yes that is the version I have.
     
  7. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,534
    You can activate Parallels Desktop 9 without issues. Let us know if you are facing any issues.
     
  8. GregC7

    GregC7 Bit poster

    Messages:
    2
    I have Parallels desktop 10 on an old machine that will not boot up due to my daughter throwing a cup of water on the keyboard.
    How do get PD 10 running on my new laptop. When I enter the activation key on the new laptop it says it is already used on another computer. The original computer is now dead.
     
  9. Arun@Parallels

    Arun@Parallels Parallels Support

    Messages:
    1,258
    Hi @GregC7 , we have made the necessary changes.
    Please follow the instructions below:
    1. Quit Parallels Desktop, then try to activate after launching it again.
    2. If you are still unable to activate, Open Terminal on the Mac and execute this command: prlsrvctl activate-license-online
     
  10. GregC7

    GregC7 Bit poster

    Messages:
    2
    Thanks for the prompt reply. Using the terminal command it worked!
     
  11. Shathish@Parallels

    Shathish@Parallels Pro

    Messages:
    328
    Hello @GregC7 You're Welcome! We are always here to help you.
     
  12. haydn

    haydn Bit poster

    Messages:
    7
    Hi

    I need to license my copy of Parallels 10 on a new Mac as my old one was stolen. please could you reset the key.
     
  13. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

    Messages:
    3,110
    Hi @haydn, please check your private message and reply with the license key to change the settings.
     
  14. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,534
    We have made changes to the activation key. Please follow the instructions below:
    1. Quit Parallels Desktop, then try to activate after launching it again.
    2. If you are still unable to activate, Open Terminal on the Mac and execute this command: prlsrvctl activate-license-online
     
  15. MuratY1

    MuratY1 Bit poster

    Messages:
    1
    Hello, I am in same situation, upgraded my laptop, and now can't activate it again. Can you please disable the last activation under this email address ?
    Thanks,
     
  16. Arun@Parallels

    Arun@Parallels Parallels Support

    Messages:
    1,258
    Hi @MuratY1 .
    We have made changes to the activation key. Please follow the instructions below:
    1. Quit Parallels Desktop, then try to activate after launching it again.
    2. If you are still unable to activate, Open Terminal on the Mac and execute this command: prlsrvctl activate-license-online
     
  17. AlanA5

    AlanA5 Bit poster

    Messages:
    1
    Hello. I also need to move my Parallels Desktop 10 to a new Mac. Can you please disable the license key for the old Mac so I can reactivate on the new.
    Thanks.
     
  18. Arun@Parallels

    Arun@Parallels Parallels Support

    Messages:
    1,258
    Hi @AlanA5 ,
    We have made changes to the activation key. Please follow the instructions below:
    1. Quit Parallels Desktop, then try to activate after launching it again.
    2. If you are still unable to activate, Open Terminal on the Mac and execute this command: prlsrvctl activate-license-online
     
  19. AnthonyW4

    AnthonyW4 Bit poster

    Messages:
    1
    Hi team

    I am having the same issue, moved computers and didnt realise I needed to deactivate the older one (the OS was wiped completely so I cant deactivate). Can you please do this at your end.
     
  20. Shathish@Parallels

    Shathish@Parallels Pro

    Messages:
    328
    Hello @AnthonyW4, We have made the necessary changes, please follow the below steps to activate the Parallels Desktop.
    1. Quit Parallels Desktop.

    2. Open Terminal (Finder > Applications > Utilities > Terminal.app)

    3. Execute the command: prlsrvctl activate-license-online
     

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