Need to move license for parallels desktop 10 to new mac

Discussion in 'Installation and Configuration' started by ppobozy, Aug 7, 2017.

  1. ppobozy

    ppobozy Bit Poster

    Messages:
    1
    Hi,

    Please disable the currently active key for PD version 10 on the backend.

    Thanks
     
  2. Ajith@Parallels

    Ajith@Parallels Parallels Support

    Messages:
    1,838
    We have made changes to the activation key. Please follow the instructions below:
    1. Quit Parallels Desktop, then try to activate after launching it again.
    2. If you are still unable to activate, Open Terminal on the Mac and execute this command: prlsrvctl activate-license-online
     
  3. haydn

    haydn Bit Poster

    Messages:
    7
    Hi, I have re-installed a computer and need to reactivate Parallels. Please could you assist.
     
  4. Ajith@Parallels

    Ajith@Parallels Parallels Support

    Messages:
    1,838
    We are unable to find any license under the current email. Please provide us the license key or email in a private message to check.
     
  5. Ajith@Parallels

    Ajith@Parallels Parallels Support

    Messages:
    1,838
    Hello haydn,
    The key you have is Parallels Desktop 9 for Mac. Are you trying to use Parallels Desktop 9?
     
  6. haydn

    haydn Bit Poster

    Messages:
    7
    Hi

    Yes that is the version I have.
     
  7. Ajith@Parallels

    Ajith@Parallels Parallels Support

    Messages:
    1,838
    You can activate Parallels Desktop 9 without issues. Let us know if you are facing any issues.
     
  8. GregC7

    GregC7 Bit Poster

    Messages:
    2
    I have Parallels desktop 10 on an old machine that will not boot up due to my daughter throwing a cup of water on the keyboard.
    How do get PD 10 running on my new laptop. When I enter the activation key on the new laptop it says it is already used on another computer. The original computer is now dead.
     
  9. Arun@Parallels

    Arun@Parallels Parallels Support

    Messages:
    1,313
    Hi @GregC7 , we have made the necessary changes.
    Please follow the instructions below:
    1. Quit Parallels Desktop, then try to activate after launching it again.
    2. If you are still unable to activate, Open Terminal on the Mac and execute this command: prlsrvctl activate-license-online
     
  10. GregC7

    GregC7 Bit Poster

    Messages:
    2
    Thanks for the prompt reply. Using the terminal command it worked!
     
  11. Shathish@Parallels

    Shathish@Parallels Kilo Poster

    Messages:
    344
    Hello @GregC7 You're Welcome! We are always here to help you.
     
  12. haydn

    haydn Bit Poster

    Messages:
    7
    Hi

    I need to license my copy of Parallels 10 on a new Mac as my old one was stolen. please could you reset the key.
     
  13. PaulChris@Parallels

    PaulChris@Parallels Product Expert Parallels Support

    Messages:
    3,143
    Hi @haydn, please check your private message and reply with the license key to change the settings.
     
  14. Ajith@Parallels

    Ajith@Parallels Parallels Support

    Messages:
    1,838
    We have made changes to the activation key. Please follow the instructions below:
    1. Quit Parallels Desktop, then try to activate after launching it again.
    2. If you are still unable to activate, Open Terminal on the Mac and execute this command: prlsrvctl activate-license-online
     
  15. MuratY1

    MuratY1

    Messages:
    1
    Hello, I am in same situation, upgraded my laptop, and now can't activate it again. Can you please disable the last activation under this email address ?
    Thanks,
     
  16. Arun@Parallels

    Arun@Parallels Parallels Support

    Messages:
    1,313
    Hi @MuratY1 .
    We have made changes to the activation key. Please follow the instructions below:
    1. Quit Parallels Desktop, then try to activate after launching it again.
    2. If you are still unable to activate, Open Terminal on the Mac and execute this command: prlsrvctl activate-license-online
     
  17. AlanA5

    AlanA5 Bit Poster

    Messages:
    1
    Hello. I also need to move my Parallels Desktop 10 to a new Mac. Can you please disable the license key for the old Mac so I can reactivate on the new.
    Thanks.
     
  18. Arun@Parallels

    Arun@Parallels Parallels Support

    Messages:
    1,313
    Hi @AlanA5 ,
    We have made changes to the activation key. Please follow the instructions below:
    1. Quit Parallels Desktop, then try to activate after launching it again.
    2. If you are still unable to activate, Open Terminal on the Mac and execute this command: prlsrvctl activate-license-online
     
  19. AnthonyW4

    AnthonyW4

    Messages:
    1
    Hi team

    I am having the same issue, moved computers and didnt realise I needed to deactivate the older one (the OS was wiped completely so I cant deactivate). Can you please do this at your end.
     
  20. Shathish@Parallels

    Shathish@Parallels Kilo Poster

    Messages:
    344
    Hello @AnthonyW4, We have made the necessary changes, please follow the below steps to activate the Parallels Desktop.
    1. Quit Parallels Desktop.

    2. Open Terminal (Finder > Applications > Utilities > Terminal.app)

    3. Execute the command: prlsrvctl activate-license-online
     

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