Hi Parallels Team and Forum,
I have been trying to request a refund for the past few days. However, it always redirects me to the ChatBot to fill out a Refund Request and then redirects me back to the ChatBot because it needs to be processed manually. None of my Support Tickets have been fulfilled. I would really appreciate more guidance on how to get my refund before the 30 day guarantee expires.
If it's not possible to get a refund, I would at least like to be able to cancel my subscription. No, the "Manage Subscription" button under my profile does not do anything.
I would appreciate any help! Thanks!
I have been trying to request a refund for the past few days. However, it always redirects me to the ChatBot to fill out a Refund Request and then redirects me back to the ChatBot because it needs to be processed manually. None of my Support Tickets have been fulfilled. I would really appreciate more guidance on how to get my refund before the 30 day guarantee expires.
If it's not possible to get a refund, I would at least like to be able to cancel my subscription. No, the "Manage Subscription" button under my profile does not do anything.
I would appreciate any help! Thanks!