product activation key reached its activation limit and cannot be used

[Maria@Parallels]

I just migrated to a MBP 16 and I'm getting the activation limit reached message.
I tried to follow the KB but I don't see a "Sign out" option on the licenses window

Hello,
unfortunately we didn't find any key associated with dari***ndra****@gmail.com
Please share with us your license key via the private message.

 

[DarioK]

Hello,
unfortunately we didn't find any key associated with dari***ndra****@gmail.com
Please share with us your license key via the private message.

Where is the private message option?

 

[Maria@Parallels]

Where is the private message option?

Please reply on my pm.

 

[DavidA25]

Hi, we reset your license key for you and now you can transfer it.
Please check the issue.

Hey Maria, would you mind to reset my Parallels 9 license, too? Thanks so much! David

 

[Maria@Parallels]

Hey Maria, would you mind to reset my Parallels 9 license, too? Thanks so much! David

Hello,
done, But please note that Parallels Desktop 9 is not compatible with several macOS