Refund request

question! how to cancel the one year subscription, I just pay it, but it is not worked well my game. I want to apply refund
 
I have had parallels last year and was not aware it had been set up to automatically renew.
I no longer have use for parallels so I would like to request a refund.

Order no: 520117545
 
I made 2 tickets already to ask a refund. The support team did refund my last wrong purchase. But now I made new one with the right product, which is:
Parallels Desktop for Mac Pro Edition

But I am unsatisified with it and I made 2 tickets already, with no respond yet:

523539242

Please take care of this!
 
i was charged for a subscription that i did not purchase. i put in for a refund request several days ago (using the chatbot) and have not heard anything back about the refund. id like to know why i was charged when i havent had an active sub in some time. if i dont hear something back by monday i guess ill have to file a charge back with my cc company. here is my cleverbridge reference number: 520132869. whats really strange is this sub doesnt even show in the portal for my account. i have mfa turned on.

thanks!
 
I bought Parallels Desktop Pro and not satisfied with performance for a game. I wrote support 2 times!

Support contacted me for my refund request, asking for further confirmation which I did the same day. NO REFUND INITIATED YET. I can see if refund has been initiated since then, and I can see my card has not been recieved any refund INITIATION (and I can see that tho).

WHy am I not been refunded yet? Why support has not resolved this and not replying to my confrimation since they asked me?

Please resolve this!

523539242

I want this get resolved!
 
im thinking they had a breach or something. theres no reason i should have been charged in the first place. i didnt have auto renew set and when i go into my account i dont even show the new subscription yet my card was charged. ive now sent 4 unanswered requests for refunds. today im filing a charge back and will never use their products again. terrible service.
 
NgwahD said:
Dear Parallels Support,
I am writing to request a refund for my recent purchase of a Parallels Desktop license. Due to unforeseen circumstances, I am unable to use the software and would appreciate a full refund in accordance with your return policy. My purchase was made within the last 30 days.
Please let me know if you need any additional information to process my request.
Thank you for your assistance.
Best regards,
Click to expand...
Greetings @NgwahD,
Thank you for your feedback.
Kindly provide us with the reference number of the Parallels subscription you want to refund.
Thanks
 
Fauxan1 said:
Hello,
I have had Parallels for a year and didn't know it automatically renewed. Since I don't need Parallels anymore I would like to request a refund
Click to expand...
Hello @Fauxan1
Thank you for your feedback.
We have processed your refund request for Parallels Desktop Standard Edition (Order: 522479411)
Please note that refunds typically take five to seven business days to reflect in your account, depending on your bank or financial institution.
Thanks!
 
wjz1 said:
Subject: Refund Request for Incorrect Parallels Product Purchase (Cleverbridge Order id： 522213271)

Dear Parallels Support Team,

I'm reaching out to request a refund for my recent purchase of ["Parallels Desktop 26 for Mac Standard Edition "] with Order No. [522213271], which I made on Nov.21.2025

Unfortunately, I purchased the wrong product -- I needed a full license (or "the correct version X") but accidentally bought the upgrade license (or "version Y") instead. This product does not fit my needs, and I haven't activated or used it at all.

Could you please assist me with processing a full refund for this order? I've attached my order confirmation and any relevant details for your reference.

Thank you for your help and understanding.

Best regards,
JINGWEI WU
1098xxxxxx@xx.com
Click to expand...
Hello @wjz1
Thank you for your feedback.
We have successfully initiated the refund request for Parallels Desktop for Mac Standard Upgrade Edition . (Order Number: 522213271 )
Please note that refunds typically take five to seven business days to reflect in your account, depending on your bank or financial institution.
Thanks!
 
ValeriT said:
I bought Parallels Desktop Pro and not satisfied with performance for a game. I wrote support 2 times!

Support contacted me for my refund request, asking for further confirmation which I did the same day. NO REFUND INITIATED YET. I can see if refund has been initiated since then, and I can see my card has not been recieved any refund INITIATION (and I can see that tho).

WHy am I not been refunded yet? Why support has not resolved this and not replying to my confrimation since they asked me?

Please resolve this!

523539242

I want this get resolved!
Click to expand...
Hello @ValeriT
Thank you for your feedback.
We have successfully initiated the refund request for Parallels Desktop for Mac Pro Edition . (Order Number: 523539242 )
Please note that refunds typically take five to seven business days to reflect in your account, depending on your bank or financial institution.
Thanks!
 
ive provided this using the support bot three times. i also put this in two other threads.

here it is again: cleverbridge ref# 520132869
Invoice date: Dec 3, 2025
Invoice number: BKD-73656044963

id like to understand why i was charged to begin with. i had auto renew turned off for my account so i should of never been charged to begin with.
 
blueicee414 said:
im thinking they had a breach or something. theres no reason i should have been charged in the first place. i didnt have auto renew set and when i go into my account i dont even show the new subscription yet my card was charged. ive now sent 4 unanswered requests for refunds. today im filing a charge back and will never use their products again. terrible service.
Click to expand...
Hello @blueicee414
Thank you for your feedback.
We have successfully initiated the refund request for Parallels Desktop for Mac Pro Upgrade Edition . (Order Number: 520132869 )
Please note that refunds typically take five to seven business days to reflect in your account, depending on your bank or financial institution.
Thanks!
 
blueicee414 said:
ive provided this using the support bot three times. i also put this in two other threads.

here it is again: cleverbridge ref# 520132869
Invoice date: Dec 3, 2025
Invoice number: BKD-73656044963

id like to understand why i was charged to begin with. i had auto renew turned off for my account so i should of never been charged to begin with.
Click to expand...
Hello @blueicee414
Thank you for your feedback.
The renewal was for a purchase you made on 2024-12-03 but you didn't register the license to your Parallels Account, which is why you didn't find it.
As the license was not used, we processed your refund request as an exception.
Thanks!
 
DaveC24 said:
Hello, I am trying to cancel my subscription as I no longer use the software. Would I be able to request a refund here?
Click to expand...
Hello @DaveC24
Thank you for your feedback.
We have processed your refund request for Parallels Desktop Standard Edition (Order: 519583766)
Please note that refunds typically take five to seven business days to reflect in your account, depending on your bank or financial institution.
Thanks!
 
GarikW said:
I have had parallels last year and was not aware it had been set up to automatically renew.
I no longer have use for parallels so I would like to request a refund.

Order no: 520117545
Click to expand...
Hello @GarikW
Thank you for your feedback.
We have processed your refund request for Parallels Desktop Pro Edition (Order: 520117545)
Please note that refunds typically take five to seven business days to reflect in your account, depending on your bank or financial institution.
Thanks!
 
Cleverbridge ：523630182, amounted NT$8,829, dated 12/03/2025 。5 Licenses。
Cleverbridge ：520340130, amounted NT$14,657, dated 12/05/2025 。4 Licences. Auto-renew turned-off but being activated for no reason.

Please kindly help us to refund for order #520340130 as we've already placed the new one #523630182 prior to the auto-renewal date with 1 more license, which work smoothly right now. Thank you for your support.
 
I want to thank Parallels support team they refunded me because of me not beeing satisfied with the product!

I went with it to playing a game, where turned out I have lags and couldn't play it how I wanted it.

If they improve their VM CPU performance to get the full potential of Mac's so the game works as intended - performance wice - I would never ask for refund but getting Parallels for Life time!

I hope near future this happens because I will come back to test it.
 
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