Refund request

Hello,
I would like to request a refund for my recent purchase of Parallels Desktop for Mac Standard (1 year), order number 524274792 (receipt number AKD-736123736347), purchased on 9 December 2025 for CNY 348.60 via Alipay.

I have not activated or used the license and would like to cancel this order and receive a full refund to the original payment method.

Please let me know if you need any further information.
Thank you for your help.

 

Hi Parallels Support Team

I would also like to request a refund. I've requested it a few days ago via the customer support inquiry but I did not receive my refund yet... My reference number is 523811760. I purchased the Parallels Desktop Mac Standard Edition on Dec 4, 2025. Thank you.

 

Resolved, thank you

 

I purchased the program for my university studies. However, my subscription was recently renewed, which represents a significant financial burden, especially since I have not been actively using the program for some time. Could you please process a refund for me, as my previous attempt to seek assistance from your support team was unsuccessful?

 

Hello,

I have tried too put in tickets a couple of times but my ticket requests don't come through the chat bot. Please refund order 519360403 and cancel automatic renewal.

kind regards

lemmens

 

Hello Parallels Support,
I would like to request a refund if possible please. I purchased the Parallels Desktop for Mac Standard (1 Year) Student Edition on Dec 29, 2025. My reference number is 526587948. Thank you.

 

Hello,
I would like to request a refund please. I purchased Parallels Desktop 26 for Mac Upgrade but i don't have original key. Reference number is 527049441.
Thank you!

I requested a refund through ticket 5574072 as well but nobody responded to me so far.