Refund request

Hello,
I would like to request a refund for my recent purchase of Parallels Desktop for Mac Standard (1 year), order number 524274792 (receipt number AKD-736123736347), purchased on 9 December 2025 for CNY 348.60 via Alipay.

I have not activated or used the license and would like to cancel this order and receive a full refund to the original payment method.

Please let me know if you need any further information.
Thank you for your help.
 
Hi Parallels Support Team

I would also like to request a refund. I've requested it a few days ago via the customer support inquiry but I did not receive my refund yet... My reference number is 523811760. I purchased the Parallels Desktop Mac Standard Edition on Dec 4, 2025. Thank you.
 
ritagu said:
Cleverbridge ：523630182, amounted NT$8,829, dated 12/03/2025 。5 Licenses。
Cleverbridge ：520340130, amounted NT$14,657, dated 12/05/2025 。4 Licences. Auto-renew turned-off but being activated for no reason.

Please kindly help us to refund for order #520340130 as we've already placed the new one #523630182 prior to the auto-renewal date with 1 more license, which work smoothly right now. Thank you for your support.
Click to expand...
Resolved, thank you
 
I purchased the program for my university studies. However, my subscription was recently renewed, which represents a significant financial burden, especially since I have not been actively using the program for some time. Could you please process a refund for me, as my previous attempt to seek assistance from your support team was unsuccessful?
 
Hello,

I have tried too put in tickets a couple of times but my ticket requests don't come through the chat bot. Please refund order 519360403 and cancel automatic renewal.

kind regards

lemmens
 
ritagu said:
Cleverbridge ：523630182, amounted NT$8,829, dated 12/03/2025 。5 Licenses。
Cleverbridge ：520340130, amounted NT$14,657, dated 12/05/2025 。4 Licences. Auto-renew turned-off but being activated for no reason.

Please kindly help us to refund for order #520340130 as we've already placed the new one #523630182 prior to the auto-renewal date with 1 more license, which work smoothly right now. Thank you for your support.
Click to expand...
Hello @ritagu
Thank you for your feedback.
As checked on our side, we noticed that Order 520340130 was refunded on 12.12.2025.
Thank you!
 
BorisF2 said:
I purchased the program for my university studies. However, my subscription was recently renewed, which represents a significant financial burden, especially since I have not been actively using the program for some time. Could you please process a refund for me, as my previous attempt to seek assistance from your support team was unsuccessful?
Click to expand...
Hello @BorisF2
Thank you for your feedback.
We have processed your refund request for Parallels Desktop Pro Edition (Order: 519107457)
Please note that refunds typically take five to seven business days to reflect in your account, depending on your bank or financial institution.
Thanks!
 
LemmensI said:
Hello,

I have tried too put in tickets a couple of times but my ticket requests don't come through the chat bot. Please refund order 519360403 and cancel automatic renewal.

kind regards

lemmens
Click to expand...
Hello @LemmensI
Thank you for your feedback.
As checked on our side, order 519360403 was refunded on 16.12.2025, and we confirm that the auto-renewal is disabled.
Thanks!
 
Liudeyan said:
Hello,
I would like to request a refund for my recent purchase of Parallels Desktop for Mac Standard (1 year), order number 524274792 (receipt number AKD-736123736347), purchased on 9 December 2025 for CNY 348.60 via Alipay.

I have not activated or used the license and would like to cancel this order and receive a full refund to the original payment method.

Please let me know if you need any further information.
Thank you for your help.
Click to expand...
Hello @Liudeyan
Thank you for your feedback.
As checked on our side, order 524274792 was refunded on 16.12.2025.
Thanks!
 
Galicia15 said:
Hi Parallels Support Team

I would also like to request a refund. I've requested it a few days ago via the customer support inquiry but I did not receive my refund yet... My reference number is 523811760. I purchased the Parallels Desktop Mac Standard Edition on Dec 4, 2025. Thank you.
Click to expand...
Hello @Galicia15
Thank you for your feedback.
As checked on our side, Order 523811760 was refunded on 19.12.2025.
Thanks!
 
Hello Parallels Support,
I would like to request a refund if possible please. I purchased the Parallels Desktop for Mac Standard (1 Year) Student Edition on Dec 29, 2025. My reference number is 526587948. Thank you.
 
Hello,
I would like to request a refund please. I purchased Parallels Desktop 26 for Mac Upgrade but i don't have original key. Reference number is 527049441.
Thank you!

I requested a refund through ticket 5574072 as well but nobody responded to me so far.
 
Hello @AndrijS,
Thank you for your feedback. After checking on our side, we can confirm that Order 527049441 was successfully refunded on 03.01.2026. Please allow at least 5 to 7 business days for the amount to show in your bank account, if not sooner.

Thank you.
 
Ashley Chumun said:
Hello @BorisF2
Thank you for your feedback.
We have processed your refund request for Parallels Desktop Pro Edition (Order: 519107457)
Please note that refunds typically take five to seven business days to reflect in your account, depending on your bank or financial institution.
Thanks!
Click to expand...
I ask, why does this persons auto renewal refund request get approved, when mine was denied?

I've been fighting for a few days now I went through the proper support channels and they are denying it only offering a 3 month extension, but I have no use for the software outside of school.

I didn't receive any notice of renewal, and am in the same boat where it was used for school.

It's crazy that they aren't even offering a small goodwill/grace period for those that didn't get the auto-renewal email and only found out about this due to the charge on my bank statement.

Order #523716284
 
I would like to request a refund if possible please. I purchased the Parallels Desktop for Mac Standard (1 Year) Student Edition on July 5, 2026. My reference number is
543110716. Thank you.
 
jiyeong said:
I would like to request a refund if possible please. I purchased the Parallels Desktop for Mac Standard (1 Year) Student Edition on July 5, 2026. My reference number is
543110716. Thank you.
Click to expand...
Hello @jiyeong
Thank you for your feedback. After checking on our side, we can confirm that Order 543110716 was successfully refunded on 08.07.2026. Please allow at least 5 to 7 business days for the amount to show in your bank account, if not sooner.
Thanks!
 
I would like to request a refund if possible please. I purchased the Parallels Desktop for Mac Pro Edition (1 Year) on June 11, 2026. My reference number is
542464619. Thank you.
 
Hello, I was charged today for the automatic renewal of my Parallels Desktop for Mac (1 Year) subscription. I was not aware that the auto-renewal option was still enabled and only noticed the charge after the payment had already been processed.
My reference number is 543677047.
I am currently a student and no longer need the subscription for a second year. As this was an unexpected charge, it has caused a significant financial burden for me. I would therefore be very grateful if you could assist me in obtaining a refund for this renewal, as I am unable to continue with the subscription.
I sincerely hope you can help me resolve this matter. Thank you for your understanding and consideration.
 
Fangning said:
Hello, I was charged today for the automatic renewal of my Parallels Desktop for Mac (1 Year) subscription. I was not aware that the auto-renewal option was still enabled and only noticed the charge after the payment had already been processed.
My reference number is 543677047.
I am currently a student and no longer need the subscription for a second year. As this was an unexpected charge, it has caused a significant financial burden for me. I would therefore be very grateful if you could assist me in obtaining a refund for this renewal, as I am unable to continue with the subscription.
I sincerely hope you can help me resolve this matter. Thank you for your understanding and consideration.
Click to expand...
Hello,
Thank you for reaching out.
For all refund requests, please create a ticket and the support team will furthr assist.
In order to obtain phone/chat support, kindly follow the below steps:
1. Sign in to your Parallels account using the link: https://my.parallels.com/login .
Make sure your Parallels Desktop license is registered.
2. Go to the Support page. ( https://my.parallels.com/support/ )
3. Select your product and the category of your question.
Enter a short issue description or key words into the search box.
4. If you don't find the solution you are looking for, click "Request Support" and proceed to the Support contact options.
Note: Parallels Desktop support is only provided in English.
Thank you.
 
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