This license key is already registered in a different account.

Discussion in 'General Questions' started by DrydenZ, Apr 5, 2018.

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  1. DrydenZ

    DrydenZ Bit Poster

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    Hello, I'm getting the error "This license key is already registered in a different account." when I try to register the license key under this account. As an idea, I sent "forgot your password" requests for all of my 'other' email address in case that other account is one of it. I did not get a password reset email in all so I wonder what this different account is. Could it be the business account associated to my personal one? If so, would you associate it to my personal one instead (this account) ?

    Please help as I need to complete this step for company billing purposes.
    Invoice number:
    AKD-73662385458
     
  2. Ajith1

    Ajith1 Parallels Support

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    2,720
    We can see that the key is registered with "***.zarate@cbc.ca". Please login using that email and activate.
     
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  3. DrydenZ

    DrydenZ Bit Poster

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    I think I know what account that could be. It's the one with my middle name. That account got deactivated in favor of this one for simplicity. I no longer have access to that account so resetting the password is not an option. I've tried logging in just now using passwords I should have used for it but none are working. Assuming that is the account I'm thinking of, would it be possible switch the account owner to this account I'm using? I can private message you the key etc. I'll private messaged you the former account I'm thinking of.
     
  4. DrydenZ

    DrydenZ Bit Poster

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    As discussed over private messaging:
    Confirmed the switch ! Thank you for the speedy help and just want to add this software is great !
    Regards,
     
  5. Ajith1

    Ajith1 Parallels Support

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    We are happy to hear that your issue is resolved. Thank you for the great feedback.
     
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  6. NikolaZ

    NikolaZ Bit Poster

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    Hello,

    i have the same problem like DrydenZ, I've already created the account on parallels, I have the key and everything but I forgot what account was it. Please can you help me?
     
  7. Ajith1

    Ajith1 Parallels Support

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    2,720
    We can see that it is registered with your Gmail email address. Please login my.parallels.com with that email to find the activation key.
     
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  8. NikolaZ

    NikolaZ Bit Poster

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    Thank you so much for your answer, it helped me. :)
     
  9. You are welcome. Please post again for any additional queries.
     
  10. ians14

    ians14 Bit Poster

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    Hi, I am getting the same error. Could someone help please?
     
  11. Maria@Parallels

    Maria@Parallels Parallels Team

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    8,670
    Sure, please reply us back via the private message with your key and email address which you used for the registration.
     
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  12. EthanT1

    EthanT1

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    I'm getting the same error. Could someone help me?
     
  13. Maria@Parallels

    Maria@Parallels Parallels Team

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    Sure, please provide us with your email and license key via the private message.
     
    JulianS3 likes this.
  14. EricB19

    EricB19 Bit Poster

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    I have received the same error. I have logged in with the account we have used previously, but it appears there is another account associated.

    Invoice # BKD-73627767708
     
  15. Maria@Parallels

    Maria@Parallels Parallels Team

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    8,670
    HI, could you please provide us with your account and and license key.
    Please send it via the private message.
     
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  16. JulianS3

    JulianS3 Bit Poster

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    Hi! I am having the same issue, could you help me out?

    "This license key is already registered in a different account." I can send you the key i am using
     
  17. JulianS3

    JulianS3 Bit Poster

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    How can i send you a private message?
     
  18. Maria@Parallels

    Maria@Parallels Parallels Team

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    Just reply on mine
     
  19. KingskleyU

    KingskleyU Bit Poster

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    Hi - I am having the same issue. any help would be much appreciated. Thanks
     
  20. KingskleyU

    KingskleyU Bit Poster

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    Invoice No: AKD-73660632490
     

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