This license key is already registered in a different account.

Discussion in 'General Questions' started by DrydenZ, Apr 5, 2018.

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  1. Ajith1

    Ajith1 Parallels Support

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    We can see that your key is registered with your Hotmail account. Use it to log in to my.parallels.com and find the key details.
     
    Maria@Parallels and KingskleyU like this.
  2. KingskleyU

    KingskleyU Bit Poster

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    thank you.
     
  3. IuriiM

    IuriiM Bit Poster

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    Hi!
    I've just purchased a Standard license - I used an email address of my account, but when I sign in into that account (again, using the same e-mail address I specified when putting an order, and I did receive the license to that email) - I can't register the license, getting the "This license key is already registered in a different account." message. (invoice AKD-73679238328)
    I have no idea which account that might be.
     
  4. Ajith1

    Ajith1 Parallels Support

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    We can see that the key is registered with "imal***@arazoo.com". Use that email to login to find your key.
     
  5. IuriiM

    IuriiM Bit Poster

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    I can't do that - that e-mail account no longer exists (that was my work account from one of my previous jobs) and I don't have a password for it.
    Can this license be moved to the e-mail that I used when making a purchase? :)
    (Also, why would it get registered with that account? I haven't signed in into that account in this browser, at least not in the last year and it was not the last account I signed in into)
     
  6. IuriiM

    IuriiM Bit Poster

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    (I mean I don't have a password for the parallels account for that e-mail; and the e-mail account itself no longer exists, so I can't reset the password)
     
  7. Ajith1

    Ajith1 Parallels Support

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    We have resolved the issue through our conversation in the Facebook.
     
  8. KhaledA4

    KhaledA4 Bit Poster

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    Hello, i am having this issue where i bought a key about a month ago and then realized i haven't registered it. Now i logged in with the right account but the key is registered to a different account. can you help please?
     
  9. KhaledA4

    KhaledA4 Bit Poster

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    AKD-73680051050
     
  10. Maria@Parallels

    Maria@Parallels Parallels Team

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    Hello,
    could you please provide us with your email address your license key and purchase order number.
    Please send it via the private message.
     
  11. KhaledA4

    KhaledA4 Bit Poster

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    Sorry i don't know how to send private messages
     
  12. Maria@Parallels

    Maria@Parallels Parallels Team

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    I've just sent you a private message, please reply me back.
     
  13. LukasS4

    LukasS4 Bit Poster

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    1
    I have the same issue: AKD-73678007903
    I received the Invoice to the email with the account I'm trying to register the key
     
  14. Maria@Parallels

    Maria@Parallels Parallels Team

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    8,670
    Hello, please check you inbox. We need a bit more information from you.
     
  15. PatriceP2

    PatriceP2 Bit Poster

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    Hi - I am having this same issue. I had an account several years ago, but I think I was using my current email address then. But I would greatly appreciate any help you can give me!
     
  16. Ajith1

    Ajith1 Parallels Support

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    We checked with the "tri***@me.com" and see all your old keys registered. We can see that the new Pro subscription was registered with a Parallels Account created by your Apple login "w29***@privaterelay.appleid.com". We also like to inform that you are eligible for an upgrade but you have purchased a full subscription. If you wish you can get a refund for a full subscription and buy an upgrade.
     
  17. PatriceP2

    PatriceP2 Bit Poster

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    Hi - thanks for the quick reply. Yes, I would like to get the refund for the full subscription and then purchase an upgrade. But when I do that, how do I make sure I can register my upgrade to my tr**@me.com account? Please let me know the best way to go about this. Thanks!
     
  18. Ajith1

    Ajith1 Parallels Support

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    2,720
    We have initiated a refund for the full license. You can purchase an upgrade and use it. You can visit my.parallels.com and sign into the account you want to use then register the key before using it to activating the product.
     
  19. PatriceP2

    PatriceP2 Bit Poster

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    Thank you so much for your help! You are the best! It is all sorted out now. I have successfully registered my license. I really appreciate the high level of service - especially for a weekend.
     
  20. Ajith1

    Ajith1 Parallels Support

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    We are glad to hear that the issue is resolved. Feel free to reach out to us anytime for support regarding Parallels products.
     

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