This license key is already registered in a different account.

Discussion in 'General Questions' started by DrydenZ, Apr 5, 2018.

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  1. CraigC9

    CraigC9 Bit Poster

    Messages:
    1
    I have the same issue. Can you please assist me?

    P.O #: QW8349
     
  2. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    8,670
    Hi,
    we are always ready to hep you.
    But we will need a bit more information.
    Could you provide us with your old email address, new one (please do not forget to create new Parallels Account with your new email) and our license key,
    please send it to us via the private message.
     
    CraigC9 likes this.
  3. ElieA

    ElieA Bit Poster

    Messages:
    3
    Hey i have the same problem and in my parallels desktop setting i have the good email can someone help me ?
    first invoice with the key
    AKD-73675122053
    renewal
    AKD-73683922452
     
  4. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    8,670
    Hi,
    please provide us with your Parallels Account email address via the private message.
    Looking forward to your reply.
     
  5. ElieA

    ElieA Bit Poster

    Messages:
    3
    hi
    my mail is : elieamouyal1@gmail.com
     
  6. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    8,670
    Hello, we've found your key and your old Parallels Account email address
    Please check your inbox for more information.
     
  7. CraigC10

    CraigC10 Bit Poster

    Messages:
    1
    Hi Maria / Parallels, I'm having the same issue. Somehow my key is registered to a different e-mail address - can you please PM me?
     
  8. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    8,670
    Hi, replied you via the private message.
     
  9. SERCANB

    SERCANB Bit Poster

    Messages:
    3
    I have received the same error. I have logged in with the account we have used previously, but it appears there is another account associated.
    Invoice # AKD-73683851692
     
  10. SERCANB

    SERCANB Bit Poster

    Messages:
    3
    Hello, I have been waiting for an answer for 4 days. I get the error that the key was used in another account I entered
     
  11. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    8,670
    Hello, could you provide us with your license key via the private message please?
     
  12. SERCANB

    SERCANB Bit Poster

    Messages:
    3
    Hi @Maria@Parallels The problem is still not resolved. Please help, trial version is running out. My job is not progressing
     
  13. Maria@Parallels

    Maria@Parallels Parallels Team

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    8,670
    Is it working OK now?
     
  14. SeshaS

    SeshaS Bit Poster

    Messages:
    1
    Hi my key says registered with a different account can you please help? Invoice no. AKD-73679094590
     
  15. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,720
    We found that your key is registered with the Apple login "pts***@privaterelay.appleid.com". We suggest you use Apple sign-in option and activate Parallels Desktop.
     
  16. CKK

    CKK Bit Poster

    Messages:
    3
    @Ajith@Parallels @Maria@Parallels
    Hi, could you help me with my similar issue? The system said the key is registered with a different account. Invoice no. AKD-73688412870.
    Thank you.
     
  17. CKK

    CKK Bit Poster

    Messages:
    3
    This problem is solved by your support team via FB DM. Thank you.
     
    Maria@Parallels likes this.
  18. Maria@Parallels

    Maria@Parallels Parallels Team

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    8,670
    Hi, please sorry for the delay in response and thanks a lot for sharing your results.
    If you have any additional questions please let us know.
     
  19. KitM2

    KitM2 Bit Poster

    Messages:
    1
    Hi, same issue from me, I think it stemmed from purchasing using Apple pay... as soon as I went to register the key it said it was already registered.

    Anyhoo, invoice number is AKD-73689705281. Really appreciate your help

    Chris
     
  20. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    8,670
    Hi, could you share with your license key please?
     

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