ToolBox Subscription Renewal Not Working

Discussion in 'Parallels Toolbox for Mac' started by jamesd28, Jan 16, 2021.

  1. jamesd28

    jamesd28 Bit Poster

    Messages:
    3
    When I try to renew my parallels toolbox subscription it doesn't work and also wont allow me to raise a ticket to get support from support centre. I am completely at a loss on what to do ?
     
  2. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    8,670
    Hello,
    we've checked your Parallels Account tvers***@gmail.com and found only 1 expired subscription?
    Did you purchase a new one? Could you provide us with your new Parallels Toolbox subscription via the private message please?
     
  3. jamesd28

    jamesd28 Bit Poster

    Messages:
    3
    Hi,

    Yes I renewed my subscription with toolbox for 15.99 twice, but , both times it told me 'you will receive an email about your payment at the appropriate time' as it may take up to a day to kick in. Still nothing.
    I am unsure what you mean by private message sorry.

    I really enjoy toolbox and just want to use the service again. Can you send a link to my email to do this ?

    Regarrds
     
  4. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    8,670
    Just sent your a PM, please reply me back with your email address
     

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