Windows cannot access \\Mac\home\desktop

Discussion in 'General Questions' started by BillH3, Mar 17, 2016.

  1. Dinesh@Parallels

    Dinesh@Parallels Guest

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  2. NigelB3

    NigelB3 Bit Poster

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    Hi, I have the same issue. I have tried all the fixes suggested above, but nothing works. I have even, in desperation installed a trial version of 12 (moving from 10).
    I am seriously on the verge of sacking Parallels and buying a cheap PC. I am sick of paying for upgrade I don'r need and when they don'y work it make me even more cross
     
  3. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    4,005
    Please send us the screenshot of your Task Manager from the Windows side?
    We will be glad to help you with the issue resolution.
     
  4. NigelB3

    NigelB3 Bit Poster

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    2
    You guys have taken far too long to reply to my enquiry, this is not really any kind of support. I had to become my own tech support. I sorted it myself because of the lack of response. I reinstalled everything, window, parallels, tools etc, including the latest version of Parallels (which I didn't want to do). I will pay for this upgrade but will be buying a windows machine for when I need it.
     
  5. Raj@Parallels

    Raj@Parallels Guest

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    For your future reference, Parallels offers a variety of options to reach support, including Twitter, Facebook, Forum, phone, email, and chat click here.
     
  6. MikJ

    MikJ Bit Poster

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    3
    Hi, i've had the same problem - I have just unlinked the mac and reinstalled the Toolbox as advised. The Security tab inside the Parallels configuration did not have an option to uncheck the unlink checkbox. I started up Windows 10 and it is now telling me that my Activation code is now invalid. I have just raised this with Microsoft support and they told me it is a Parallels issue. Can you please assist? Thanks
     
  7. MikJ

    MikJ Bit Poster

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    3
    Ok, now i have managed to uncheck the box, and the full version of Win 10 has opened up. Unfortunately it still has the error message:
    Windows cannot access \\Mac\Home\Desktop
     
  8. Maria@Parallels

    Maria@Parallels Parallels Team

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    4,005
    Hi, as I understand you've already reinstall Parallels Tools, right?
     
  9. MikJ

    MikJ Bit Poster

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    3
    Hi Maria
    Actually I have just reinstalled Tools and it is working perfectly. Not quite sure what went wrong there, but all fixed now .
    Thanks
     
  10. PaulChris@Parallels

    PaulChris@Parallels Product Expert Parallels Support

    Messages:
    3,143
    Glad you are able to fix the issue by reinstalling Parallels Tools. It might occurred because of incorrect MacOS Desktop folder synchronization settings.
     
  11. LucimeireV

    LucimeireV Bit Poster

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    1
    Thanks! This worked for me. But I used keyboard and mouse. So it's necessary not only to updated Parallels from Mac, but also within Windows 10.
     
  12. Ajith@Parallels

    Ajith@Parallels Parallels Support

    Messages:
    2,046
    We are happy to hear that you have resolved the issue. Feel free to reach us anytime for support.
     
  13. HannahS

    HannahS

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    1
    Hi there, I'm having the same issue and when I reinstalled and then restarted my Mac machine - I tried accessing my Windows 10 and now I can't. It won't let me access or click on the Start menu or ANY icons, functions. I'm slightly panicking and hoping you can give me quick feedback because I need to access my Visual Studio for a project due Monday.
     
  14. Ajith@Parallels

    Ajith@Parallels Parallels Support

    Messages:
    2,046
    We suggest you to reinstall Parallels Tools which will resolve the issue. You can also refer to this article.
     
  15. Linolil

    Linolil Bit Poster

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    25
    I ran into the same problem, with following symptoms.
    • Windows cannot access \\Mac\home\desktop error
    • Needed to use CNTR/ALT to move cursor away from windows
    I did the following;
    • Reinstalled tools on the Win10, no help.
    • Reinstalled tools on Mac, no help.
    • Reinstalled tools on Win10, finally worked.
    The referenced instructions need updated to match our current environment. The biggest errors being in Terminal window screenshot. I would suggest rewriting it from scratch to make sure you catch everything. It added a lot of confusion and a couple of hours to my repair exercise.
    • /Users/Parallels/ does not exist on my machine
    • /Users/-myname-/ contains a Parallels directory and a "Applications (Parallels)" directory, but no Desktop link pointing to anything.
    The real question is;
    • Why the heck did this happen in the first place?
    I used the desktop to run quicken on Thursday. Allow Windows to install some updates that evening was broken Friday morning.
     
  16. PaulChris@Parallels

    PaulChris@Parallels Product Expert Parallels Support

    Messages:
    3,143
    Hi @Linolil, please be informed that the update for Parallels Desktop 12 for Mac 12.2.1 (41615) addresses this issue. Parallels strongly recommend keeping your copy of Parallels Desktop up-to-date. To download the latest update go to Parallels Desktop menu > Check for Updates
     
  17. Linolil

    Linolil Bit Poster

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    25
    Hate to pop your bubble, but I was running Parallels 12.2.1 when this started. I ran "check for updates" multiple times during this exercise. Also, that would not change the fact that the documentation is way out of date.
     
  18. PaulChris@Parallels

    PaulChris@Parallels Product Expert Parallels Support

    Messages:
    3,143
    Hi @Linolil, the error Windows cannot access \\Mac\home\desktop error occurred at the Windows start up or when you are trying to open shared files?
    CTRL+ALT is the default shortcut for Release Input in Parallels Desktop. It has been secured for this function in order to avoid confusion.
     
  19. Linolil

    Linolil Bit Poster

    Messages:
    25
    I was trying to run an application that opened shared files -- i.e. Quicken
    I then tried to follow some instructions on updating the parallels tools.
    I only mentioned CNT/ALT to demonstration that the tools were missing, as normally I do not need to use that short cut to leave the Windows context.
     
  20. FELIXW2

    FELIXW2 Bit Poster

    Messages:
    6
    I was happily running latest built of version 12.2.1 whit all connections to my mac folders when I made the mistake to press update to Version 13 by accident. (Unsing latest Version of Windows 10)
    In Version 13 I was not anymore able to connect to my folder and got \\Mac\home\d... error. All de and reinstalling parallel tools.
    Also to go back on Version 12.2.1 does not solve anything. I can remember in an earlier Version there was ne same trouble costs me hours.
    Now I am already spending 5 hours and not finding a solution. The update to V 13 costs a lot of money and only troubles.
    Support PLEASE help !!!
     

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