All of a sudden I can't open up Quicken Windows which is the main reason I am running parallels. I have Parallels 11 and Windows 10. Everything has been working fine for a year plus and I upgraded to Win10 about a month ago and everything went ok with that. Yesterday it was fine. Today when I tried to open Quicken, the Windows desktop did not have any of the icons that are on my Mac desktop and normally show on Windows as well and the display size was way off. Quicken comes up as if it was the first time with I used it with"Get Started" and asking me for a file or start a new one. If I try to load a Quicken backup file I get a message " Windows cannot access \\Mac\home\desktop. Did not do any upgrades or changes recently. The Mac side of things seems to work fine. Can anyone help me here cause got zero support from Parallels, I have a ticket entered but only got the automated response.
Windows cannot access \\Mac\home\desktop
- Thread starter BillH3
- Start date
Best answer
Hi, I have the same issue. I have tried all the fixes suggested above, but nothing works. I have even, in desperation installed a trial version of 12 (moving from 10).
I am seriously on the verge of sacking Parallels and buying a cheap PC. I am sick of paying for upgrade I don'r need and when they don'y work it make me even more cross
I am seriously on the verge of sacking Parallels and buying a cheap PC. I am sick of paying for upgrade I don'r need and when they don'y work it make me even more cross
Maria@Parallels
Problem solver
Please send us the screenshot of your Task Manager from the Windows side?
We will be glad to help you with the issue resolution.
You guys have taken far too long to reply to my enquiry, this is not really any kind of support. I had to become my own tech support. I sorted it myself because of the lack of response. I reinstalled everything, window, parallels, tools etc, including the latest version of Parallels (which I didn't want to do). I will pay for this upgrade but will be buying a windows machine for when I need it.
Hi, i've had the same problem - I have just unlinked the mac and reinstalled the Toolbox as advised. The Security tab inside the Parallels configuration did not have an option to uncheck the unlink checkbox. I started up Windows 10 and it is now telling me that my Activation code is now invalid. I have just raised this with Microsoft support and they told me it is a Parallels issue. Can you please assist? Thanks
Maria@Parallels
Problem solver
Hi, as I understand you've already reinstall Parallels Tools, right?
Glad you are able to fix the issue by reinstalling Parallels Tools. It might occurred because of incorrect MacOS Desktop folder synchronization settings.
LucimeireV
Bit poster
Thanks! This worked for me. But I used keyboard and mouse. So it's necessary not only to updated Parallels from Mac, but also within Windows 10.
Hi there, I'm having the same issue and when I reinstalled and then restarted my Mac machine - I tried accessing my Windows 10 and now I can't. It won't let me access or click on the Start menu or ANY icons, functions. I'm slightly panicking and hoping you can give me quick feedback because I need to access my Visual Studio for a project due Monday.
I ran into the same problem, with following symptoms.
- Windows cannot access \\Mac\home\desktop error
- Needed to use CNTR/ALT to move cursor away from windows
- Reinstalled tools on the Win10, no help.
- Reinstalled tools on Mac, no help.
- Reinstalled tools on Win10, finally worked.
- /Users/Parallels/ does not exist on my machine
- /Users/-myname-/ contains a Parallels directory and a "Applications (Parallels)" directory, but no Desktop link pointing to anything.
- Why the heck did this happen in the first place?
Hi @Linolil, the error Windows cannot access \\Mac\home\desktop error occurred at the Windows start up or when you are trying to open shared files?
CTRL+ALT is the default shortcut for Release Input in Parallels Desktop. It has been secured for this function in order to avoid confusion.
I was trying to run an application that opened shared files -- i.e. Quicken
I then tried to follow some instructions on updating the parallels tools.
I only mentioned CNT/ALT to demonstration that the tools were missing, as normally I do not need to use that short cut to leave the Windows context.
I then tried to follow some instructions on updating the parallels tools.
I only mentioned CNT/ALT to demonstration that the tools were missing, as normally I do not need to use that short cut to leave the Windows context.
I was happily running latest built of version 12.2.1 whit all connections to my mac folders when I made the mistake to press update to Version 13 by accident. (Unsing latest Version of Windows 10)
In Version 13 I was not anymore able to connect to my folder and got \\Mac\home\d... error. All de and reinstalling parallel tools.
Also to go back on Version 12.2.1 does not solve anything. I can remember in an earlier Version there was ne same trouble costs me hours.
Now I am already spending 5 hours and not finding a solution. The update to V 13 costs a lot of money and only troubles.
Support PLEASE help !!!
In Version 13 I was not anymore able to connect to my folder and got \\Mac\home\d... error. All de and reinstalling parallel tools.
Also to go back on Version 12.2.1 does not solve anything. I can remember in an earlier Version there was ne same trouble costs me hours.
Now I am already spending 5 hours and not finding a solution. The update to V 13 costs a lot of money and only troubles.
Support PLEASE help !!!