wrong support code

M

MarekS1

Bit poster
Hi,

I have a problem with installing Parallels Desktop. I tried raising a support ticket, but unfortunately, even though I enter the exact support code as seen on https://account.parallels.com/support.html#/desktop, copy-pasted, hyphen or no hyphen, it keeps telling me that the support code is wrong.
How do I go about this? How do I contact support about not being able to contact support?

Thanks,
Marek
 
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I have a license for Parallels 11. It shows me as logged in and registered. Getting frustrated as I cannot find how to send you a private message either. I'm assuming I cannot because I'm not registered?
 
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This is ridiculous. I have the same problem. I have a Parallels 10 license. Parallels just crashed, dumped, reported the problem and reminded me of my support number. Yet, I'm not going to get a response to this problem unless I manually submit a request. So, here I am, trying to do that, and I'm being told "wrong support code".
When I first tried to report this via the forum, I found that my account wasn't verified. I verified it (so I can now post this), and retried the submission of the report just in case. Same failure.
I'll say it again. This is ridiculous. And a waste of my time and yours. From this thread it appears that it's been going on for 1.5 years. I guess you just don't consider the ability to get satisfactory support a high priority.
 
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@MarkC18, so where are you now? I'd like to try jumping to VMWare, but really both companies have pulled back investment in desktop. Seems they've saturated the market and can't find a way to profit from it anymore. So I'm not sure I can expect anything better. I'll more likely just dump my last Windows apps from my MacBook and go back to doing Windows dev tasks on my old desktop. Virtualbox looks like the only virtualization solution worth keeping on the Mac now, and that only for Linux.
 
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I just put everything on boot camp. It honestly works better. The negative is that you have to restart to go into the different OS's but I'm willing to deal with that. I work in a lot of CAD software and development apps so I just stay in boot camp. I wish parallels could fix this simple issue but I'm not holding my breath.
 
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Ajith@Parallels said:
We found that you have Parallels Desktop 11 under your account. Free email support for Parallels Desktop 11 ended on August 19, 2017 that is the reason you are getting the alert support code expired.
Click to expand...
I thought support lasted for two years after the purchase?
I have been a paying customer for several years and this is the first time I have ever asked for support.
Are you saying you will not help me? after I've spent all this money with your company?
I would really appreciate getting this sorted out ASAP.
 
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NickK3 said:
I thought support lasted for two years after the purchase?
I have been a paying customer for several years and this is the first time I have ever asked for support.
Are you saying you will not help me? after I've spent all this money with your company?
I would really appreciate getting this sorted out ASAP.
Click to expand...
Two years of email support is from the date of product release not from the date of purchase. Refer to this article for more details.
 
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