wrong support code

Hi,

I have a problem with installing Parallels Desktop. I tried raising a support ticket, but unfortunately, even though I enter the exact support code as seen on https://account.parallels.com/support.html#/desktop, copy-pasted, hyphen or no hyphen, it keeps telling me that the support code is wrong.
How do I go about this? How do I contact support about not being able to contact support?

Thanks,
Nicolas
 
NicolasB2 said:
Hi,

I have a problem with installing Parallels Desktop. I tried raising a support ticket, but unfortunately, even though I enter the exact support code as seen on https://account.parallels.com/support.html#/desktop, copy-pasted, hyphen or no hyphen, it keeps telling me that the support code is wrong.
How do I go about this? How do I contact support about not being able to contact support?

Thanks,
Nicolas
Click to expand...
We request you reply to our private message.
 
ITKK said:
I have the same problem. When trying to open a support ticket I get the message that my support code is wrong. Can you help me?

Thank you
Click to expand...
We can see that you have two Parallels Accounts. A personal account and business account in which business account is not confirmed. You have to use the support code from the business account.
 
MaxKovalsky said:
Wrong support code 15732-10105. Why?
Click to expand...
Hi MaxKovalsky. The last registered Parallels Desktop version in your Parallels account, as per what we see in the records, is version 10. A support code only works when the lifecycle of the last registered version in the Parallels account is within the support period, as explained here.
 
MiaT said:
I have the same problem, please private message me I need help immediately this is important
Click to expand...
Hi MiaT. We have sent you a private message. Please check the details and post again for further clarifications.
 
You must log in or register to reply here.
Back
Top