Parallels 11 - Win7 - USB Trouble

Just for the Parallels team, I just install VM fusion and it works. (This was after extensive troubleshooting, building new vms all of it). The problem is on the usb stack. Please make a test first. Is worse on new iMac Retina 5K. I have 5 of them with the same issue. 1 is working perfectly on 10.11.1. As soon it is updated, problem started. Check the thread! It happens to me with Philips Speechmike and Nuance PowermicII we use a ton of this enviroment for Radiologist.

Is ironic because it happens on Fusion 4 and we jump to Parallels. Now is the other way around. :-)
 
HorstR1 said:
That´s a good question. I don´t know exactly. And why some Imacs have problems without PD with different USB connection ?
Probably the booth PD and Apple has delivered out the problems.

I can´t say anything to vmware, the Problem is as i know well known since the beta release, why Parallels hasn´t fix it up since weeks ? Probably Vmware has done this ..
Click to expand...
Hello Horst, please disconnect the USB device from Mac physically and reconnect it back. The device will become available in the virtual machine.
To return device connectivity back to the Mac OS, disconnect it from the virtual machine via the Devices menu -> External Devices and check how it work
 
PaulChris@Parallels said:
Hello Horst, please disconnect the USB device from Mac physically and reconnect it back. The device will become available in the virtual machine.
To return device connectivity back to the Mac OS, disconnect it from the virtual machine via the Devices menu -> External Devices and check how it work
Click to expand...
thanks er know andere you have to disconnect it twice thats not a Solution we cant tell this our paralegals we Need a Solution not allways the same answers please fix your Problems !!!!
 
It is not possible for us to wait weeks for Parallels the problems might have resolved . The USB problem is costing us money and time for software that runs on all computers in our office . Every morning the same problem with the USB devices . Before all can begin to work it often takes up to an hour until all iMacs running clean.
Please hurry with troubleshooting otherwise we will be forced to look for another solution .

Please tell us an approximate time frame by when the problem is solved !
 
PaulChris@Parallels said:
Hello Horst, please disconnect the USB device from Mac physically and reconnect it back. The device will become available in the virtual machine.
To return device connectivity back to the Mac OS, disconnect it from the virtual machine via the Devices menu -> External Devices and check how it work
Click to expand...

THIS IS NOT CORRECT. A USB 2.0 hard drive appears in the devices list, I choose it from the menu and it disappears. Not in Explorer, no external drive remove safely in the system tray, not in Finder, nothing.
 
FYI, this effects PD10 users also. Sure hope your working it for us also and not just version 11. I can see a way to force users to update. :(
 
Wise87 said:
FYI, this effects PD10 users also. Sure hope your working it for us also and not just version 11. I can see a way to force users to update. :(
Click to expand...

If it was 11 only, I'd pay to update and then assess alternatives going forward. I'm happy with paying to update every 2 years but paying every year isn't going to happen.
 
Hello,

i have the same problem with all my usb devices, whenever i restart the pc i must reconnect the device.... (El Capitan + Parallels 11.1.0)
can i downgrade parallels
need solution.....

Thanks and best regards.
 
MarioP2 said:
Hello,

i have the same problem with all my usb devices, whenever i restart the pc i must reconnect the device.... (El Capitan + Parallels 11.1.0)
can i downgrade parallels
need solution.....

Thanks and best regards.
Click to expand...
Dear Mario, We do not recommend you to downgrade Parallels Desktop. You can disconnect the USB device from Mac physically and reconnect it back. The device will become available in the virtual machine.To return device connectivity back to the Mac OS, disconnect it from the virtual machine via the Devices menu -> External Devices and check how it work.
 
Same problem here: El Capitan + Parallels 11.1.1. - USB hard drive appears in the devices list but when I choose it from the menu and it disappears.
 
I want to add a 'me to' to the pain here. I have some sympathy in that this seems to be an Apple caused problem - however as others have pointed out I would expect you to test against Apple betas ahead of time.

My situation is that the Mac is hidden away and we need 3-4 USB ports which show as comm ports to the guest to reliably show up without any manual intervention or any possible failing. We use virtualisation for isolation to try and stop issues - and now it is causing critical issues. We use this for navigation software connections on a boat - the system is broken until this is fixed or we can roll back OS X!

We upgraded to P11 to stay in sync with OS X but it's still broken which is appealing. Someone mentioned VMware works, and I'll try VirtualBox because it's free and promises usb support.

Either way - please fix this urgently, you can see the number of people impacted by USB/Comm port issues here.
 
HorstR1 said:
Same problem since updating 8 Workstation to OS X 10.11.2. We use VEC Infinity Footpedals for dictation software, barcode scanner and Demo Labelwriter 400 and other USB Port devices for our law firm software. Nothing function after the first reboot. Devices are shown in Imac, but not in Parallels virtual machine. After unplugged the devices they will shown in Parallel machine, after selecting them, they disapear. 2 hours phone with the technical support, with no effort. the problem will be passes to the second level support. But until now, we have heard nothing. We have roll back to 10.11.1 on most machines, all runs well on this one. It´s curious when you unplug the devices and plug them back when the parallels machine is running you can have a chance that parallels will activate them. (Not all the time)

Where must be a serious problem between parallels 11.1.1 (32312) and the last update from apple. Before we have had stable running machine in our office.

ITS VERY URGENT FOR US, THAT THE PROBLEM WILL SHORTY BE FIXED !!
Click to expand...
Please refer to this article and let us know if it helps.
 
ArjanB said:
If it is a problem that is caused by apple, why does vmware fusion still work like it should ? It has the same usb connection option, but no issues there.
Click to expand...
Hi Arjan, please shut down your Windows virtual machine and go to Configuration->Hardware->Shared Printers->disable " Show page setup options before printing" and let us know how it works. Thanks!
 
Hi all,
Good to know I am not the only one on this planet facing the USB connectivity issue (El Capitain 10.11.2 & PD 11.1.1).
External USB devices connected to my Mac appear in the "Devices -> External devices" list under PD when starting the VM, but when clicking on them, they disappear from the list and - besides not showing up in Windows Explorer - disappear from the Finder under MacOS.

I live in Germany, and I am also working in the IT business. Given the fact that I have to pay 49 EUR every year for upgrading PD to the latest version without any personal support, the least I can expect as a customer is rapid bugfixing. So please, all you Parallels guys, come up with a reasonable obligation date for fixing this frustrating issue.
 
Hi Parallels,

please do in urgence your work for a bugfixing. WE NEED A SOLUTION a little bit faster as 1 month !!
 
HorstR1 said:
That´s a problem of the buggered 10.11.2 version from Apple. (Thanks to them...) Only solution in the moment we have found, is to downgrade all our imacs, macbooks and macmini´s back to 10.11.1 or 10.11.0 El Capitan. For all computers which have been upgraded from another version - no problem.
Click to expand...

Horst, could you please let me know how to downgrade from 10.11.2 to 10.11.1?
I have searched for it on the net, but haven't found the answer yet.
 
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