License Key attached to different account, cannot activate purchased key?

Discussion in 'Licensing and Activation' started by Kevin14, May 31, 2017.

  1. Yana

    Yana Bit poster

    Messages:
    1
    Hi! I have the same issue as everyone in that topic. Could you help me with it?
     
  2. Hi, please check your inbox.
     
  3. Hello,
    we've just sent you a pm, please check your inbox.
     
  4. Hi, thank you for your reply. We've moved your license to the provided email address please check.
     
  5. Hi, we've moved your license key to the provided email address, please check and let us know if you have any additional questions.
     
  6. FrakeettaM

    FrakeettaM Bit poster

    Messages:
    2
    Hi! I am having the same issue as others on this post. I have recently purchased the new Mac with the M1 chip. Was able to load Windows ARM on my computer. Now, I can not install Parallels. Please send me a DM and I will provide product key info. Thank you!
     
  7. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,719
    We can see that your Parallels Desktop 16 key is registered with an account (66sij***@privaterelay.appleid.com) you can log in using your Apple credentials.
     
  8. FrakeettaM

    FrakeettaM Bit poster

    Messages:
    2
    That worked! Thank you
     
    Maria@Parallels likes this.
  9. CameronA2

    CameronA2 Bit poster

    Messages:
    1
    Hi, I have the same issue. Can I get some help?
     
  10. GampaA@P

    GampaA@P Pro

    Messages:
    442
    Hello @TomV2, Please license key, email address of Parallels Desktop account in personal message, we message you in personal you can replay to it.
     
  11. Eric49

    Eric49 Bit poster

    Messages:
    2
    Hi, I have the same issue. Can I get some help? thanks
     
  12. DebasmitaM

    DebasmitaM Forum Maven

    Messages:
    1,142
    Hi, we have sent you a private message. Please reply over there.
     
  13. naveeds2

    naveeds2 Bit poster

    Messages:
    5
    your product key is no longer only attached to your hardware -- you can also link it to your Microsoft account. This new change allows .
     
  14. DebasmitaM

    DebasmitaM Forum Maven

    Messages:
    1,142
    Hi, we have sent you a private message. Kindly reply us over there with your Parallels Desktop license key.
     
  15. Antoinettev

    Antoinettev Bit poster

    Messages:
    2
    I had to reinstall my old Mac to a new via Time Machine. now I get
    "This license key is associated with another Parallels account. Please sign in using this account and try again."

    Can you help me?
     
  16. Antoinettev

    Antoinettev Bit poster

    Messages:
    2
    Btw it is version 13, not 7 which is in my account as well
     
  17. Bhargava

    Bhargava Bit poster

    Messages:
    409
    Hello, we have sent you a private message. Please help us with your Parallels Desktop for Mac license key over there so that we can check this further. Thanks.
     
  18. MuhammadA26

    MuhammadA26 Bit poster

    Messages:
    1
    It has also not been possible for me to register the key, and no keys appear under Subscriptions and Licenses, even though I used the same email address for the purchase. As I mentioned in my previous response, it wasn't clear what you meant by that.
     
  19. PeterL52

    PeterL52 Bit poster

    Messages:
    1
    I have also the same problem with license under another account. Is there anyone to help?
     
  20. ivanr10

    ivanr10 Bit poster

    Messages:
    2
    Hi, has someone figured out a way to solve this issue. I get the same message trying to move my licence from an intel Mac to a M2 MAC, even being logged in with the same account. Any helps is highly appreciated
     

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