Can't deactivate Parallels Desktop 11 Pro on old Mac

Discussion in 'Installation and Configuration' started by iainhouston@mac.com, Aug 26, 2015.

  1. Maria@Parallels

    Maria@Parallels Kilo Poster

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    8,694
    Hey, you key has been reset. Please check.
     
  2. ToddP2

    ToddP2 Bit Poster

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    2
    Thanks Maria. That did the trick. Cheers!
     
  3. PaulChris@Parallels

    PaulChris@Parallels Product Expert Parallels Support

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    3,141
    Glad to hear that! Let us know if you have any questions about the product, we are here to help.
     
  4. IlyasI

    IlyasI Bit Poster

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    2
    Hi Maria. I'm having same issues. Please reset my key as well.
     
  5. Ajith1

    Ajith1 Parallels Support

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    2,720
    We have made necessary changes, try to activate again.
     
  6. IlyasI

    IlyasI Bit Poster

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    2
    Works now. Thanks!
     
  7. Ajith1

    Ajith1 Parallels Support

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    2,720
    Glad to hear that! Feel free to reach us anytime for support.
     
  8. duy

    duy Bit Poster

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    3
    I have the same issue on parallels 10. Can you help so I can activate my parallels 10 license on a new machine?

    My ticket # 77042818
    Support code 60874-75228
     
  9. duy

    duy Bit Poster

    Messages:
    3
    have the same issue on parallels 10. Can you help so I can activate my parallels 10 license on a new machine?
    My ticket # 77042818
    Support code 60874-75228
     
  10. duy

    duy Bit Poster

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    3
    Actually I was able to resolve this ... no need for further action. How do I cancel this ticket? 77042818
     
  11. PaulChris@Parallels

    PaulChris@Parallels Product Expert Parallels Support

    Messages:
    3,141
    Glad to hear that you are able to resolve the issue by yourself. The ticket number you are referring to is not the actual ticket number. We are unable to pull up any information with the ticket. Please let us know if you have any questions about the product, we are here to help!
     
  12. AlanH4

    AlanH4 Bit Poster

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    2
    I'm having the same issue moving to a new MAC deactivated it on my old MAC but can activate it on may new one anyone help me?
     
  13. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,720
    We have made necessary changes, try to activate again.
     
  14. AlanH4

    AlanH4 Bit Poster

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    2
    Thank you it worked I have an open ticket which now can be closed Parallels #2408058
     
  15. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,720
    Glad to hear that! Feel free to reach us anytime for support.
     
  16. TeresaB

    TeresaB Bit Poster

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    2
    Okay! I am facing this issue few month ago . I have the slimier issue how do i deactivate my old account. I have change the activation key . Then i get access . I got the tutorial following link - http://onedaytop.com/technology/
     
  17. PaulChris@Parallels

    PaulChris@Parallels Product Expert Parallels Support

    Messages:
    3,141
    Hi @TeresaB, thanks for reaching out! Please let us know if you have any issue in the product and we are here to help!
     
  18. LisaB1

    LisaB1

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    1
    My license shows it has been activated on maximum number of computers. I have uninstalled it on all but one computer and need to activate. Cannot activate via Account online. I need the activation reset.
     
  19. PaulChris@Parallels

    PaulChris@Parallels Product Expert Parallels Support

    Messages:
    3,141
    Hi @LisaB1, we have made few changes in the key settings, please reactivate with the same license key and keep us posted the results. Thanks!
     
  20. JanS8

    JanS8 Bit Poster

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    2
    I have deleted p11 in my older mac and now want to activate. The activation procees says the key is occupied (to the old mac) and want me to purchase a new license
    Pls reset the license key
     

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