Can't deactivate Parallels Desktop 11 Pro on old Mac

Discussion in 'Installation and Configuration' started by iainhouston@mac.com, Aug 26, 2015.

  1. Meenakshi@Parallels

    Meenakshi@Parallels Kilo Poster

    Messages:
    450
    Hello PeterK17, Glad to know that you were able to sort out the issue. Please get back to us for any further queries. Thanks!
     
  2. junior1

    junior1 Bit Poster

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    4
    Same problem could you please check what happen, thanks
     
  3. Ajith1

    Ajith1 Parallels Support

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    2,720
    We have made necessary changes to the activation key. Try to activate again.
     
  4. junior1

    junior1 Bit Poster

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    4
    It didnt work, I have a legace license from the 8 edition, it is the second time that I renew. What should i Do? I`m trying to activate in a 13 edition
     
  5. Alfena@Parallels

    Alfena@Parallels Kilo Poster

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    445
  6. junior1

    junior1 Bit Poster

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    4
    So you should not show to me the upgrade offer if you know all the license that i currently own, the version 8 is not supported on my enviroment, how can I apply to a full refund?
     
  7. Alfena@Parallels

    Alfena@Parallels Kilo Poster

    Messages:
    445
    Hello @junior1 please let us know if you have purchased a license for version 13?
    Thanks
     
  8. junior1

    junior1 Bit Poster

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    There is something wrong on the subscription portal... I have in 2013 purchased the version 8, in 2016 says that I purchased a subscrition and the new license that I renew has the same number that the one from 2016

    The key is the same when I look at the purchase history
     
  9. Alfena@Parallels

    Alfena@Parallels Kilo Poster

    Messages:
    445
    Hello @junior1 , please check your private message and provide us the necessary details.
    Thanks
     
  10. OhadR

    OhadR Bit Poster

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    1
    I am having the same problem, trying to move parallels desktop 11 from old mac to a new one, and keep getting:
    "You have reached the maximum number of activations available for your activation key (http://www.parallels.com/eula). Please purchase a new product license."
    When I try to activate on the new mac.
     
  11. HASCW

    HASCW Bit Poster

    Messages:
    1
    Hello,
    I'm also trying to move parallels desktop 12 from old mac to a new one, and keep getting:
    "This license has reached its activation limit and can no longer be used to activate new product copies."
    I've signed out of the old mac but still no luck on activating my copy.
     
  12. Hi OhadR. We have reset the Parallels Desktop 11 for Mac license key. Please try to activate now and it should work.
     
  13. Hi HASCW. Please check your private message and provide us the necessary details.
     

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