Can't deactivate Parallels Desktop 11 Pro on old Mac

Discussion in 'Installation and Configuration' started by iainhouston@mac.com, Aug 26, 2015.

  1. iainhouston@mac.com

    iainhouston@mac.com Bit Poster

    Messages:
    6
    Moving to a new MacBook but can't activate Parallels Desktop 11. Deleted Parallels from old MacBook. Activation limit reached when entered activation key on new MacBook. "Contact the support team" All I see is "Pay for support" Help!
     
  2. iainhouston@mac.com

    iainhouston@mac.com Bit Poster

    Messages:
    6
    OK - I found a telephone number - in some obscure corner of the website. Very helpful guy explained there is an ongoing issue with Parallels 11 licences. Use trial version until they sort this out.
     
  3. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    6,649
    Hi, we've reset your license key, please try activate it again and check the issue.
     
  4. geyienhk@yahoo.co.uk

    geyienhk@yahoo.co.uk Bit Poster

    Messages:
    11
    Contacted Parallels with the same problem, they said they had reset my key too but ... hadn't, still can't activate, still the same old problem.
     
  5. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    6,649
    Please try this KB, remove license.xml and activate again.
    Provide us with the results please.
     
  6. iainhouston@mac.com

    iainhouston@mac.com Bit Poster

    Messages:
    6
    Works great. Thanks.
     
  7. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    6,649
    Glad to know! If you have any other questions please let us know
     
  8. Andrev1

    Andrev1 Bit Poster

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    1
    I have the same problem, can you please reset my account?
     
  9. Arunn

    Arunn Parallels Support

    Messages:
    300
    Hi Andrev1, Please check your private message and reply us!
     
  10. DanielaS1

    DanielaS1 Bit Poster

    Messages:
    1
    Hello,
    I have uninstall from older mac and install in a new mac and i have the same problem. Can you please reset my account?
     
  11. PaulChris@Parallels

    PaulChris@Parallels Product Expert Parallels Support

    Messages:
    3,141
    Hello DanielaS1, you may check out this article to move Parallels Desktop 11 for Mac license to new Mac. If the issue persists please provide your license key in a private message. Thanks!
     
  12. arda

    arda Bit Poster

    Messages:
    1
    Hello, Please reset my key too? because I cant activate my new Imac. thnx
     
  13. PaulChris@Parallels

    PaulChris@Parallels Product Expert Parallels Support

    Messages:
    3,141
    Hi, please provide us with your license keys in private messages.
     
  14. RandyN1

    RandyN1

    Messages:
    1
    Obviously this isn't something they have fixed. I am having the same issue!!
     
  15. Ajith@Parallels

    Ajith@Parallels Parallels Support

    Messages:
    2,531
    We have made changes to the activation key. Try to activate after launching it again.
     
  16. Nandan

    Nandan Bit Poster

    Messages:
    2
    Yeh I seem to be having the same issue how do I deactivate my previous accounts ones on a broken computer the others on my back up but I cant deactivate it.
     
  17. Ajith@Parallels

    Ajith@Parallels Parallels Support

    Messages:
    2,531
    We have made necessary changes, try to activate again.
     
  18. Nandan

    Nandan Bit Poster

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    2
    awesome thank you
     
  19. Raj@Parallels

    Raj@Parallels Guest

    Messages:
    467
    Welcome! Please feel free to reach us for support.
     
  20. ToddP2

    ToddP2 Bit Poster

    Messages:
    2
    I'm also having this issue. I switched my license to an older Mac Pro temporarily, and after deactivation on that machine, I can't activate on my main machine. I've since installed a trial key. I've tried trashing the license.xml file, and the accompanying sudo command in terminal. Nothing.

    Can I get you to reset my account and key as well.

    Much appreciated.
     

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