Can't deactivate Parallels Desktop 11 Pro on old Mac

Discussion in 'Installation and Configuration of Parallels Desktop' started by iainhouston@mac.com, Aug 26, 2015.

  1. iainhouston@mac.com

    iainhouston@mac.com Bit poster

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    Moving to a new MacBook but can't activate Parallels Desktop 11. Deleted Parallels from old MacBook. Activation limit reached when entered activation key on new MacBook. "Contact the support team" All I see is "Pay for support" Help!
     
  2. iainhouston@mac.com

    iainhouston@mac.com Bit poster

    Messages:
    6
    OK - I found a telephone number - in some obscure corner of the website. Very helpful guy explained there is an ongoing issue with Parallels 11 licences. Use trial version until they sort this out.
     
  3. Hi, we've reset your license key, please try activate it again and check the issue.
     
  4. geyienhk@yahoo.co.uk

    geyienhk@yahoo.co.uk Junior Member

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    11
    Contacted Parallels with the same problem, they said they had reset my key too but ... hadn't, still can't activate, still the same old problem.
     
  5. Please try this KB, remove license.xml and activate again.
    Provide us with the results please.
     
  6. iainhouston@mac.com

    iainhouston@mac.com Bit poster

    Messages:
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    Works great. Thanks.
     
  7. Glad to know! If you have any other questions please let us know
     
  8. Andrev1

    Andrev1 Bit poster

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    I have the same problem, can you please reset my account?
     
  9. Arunn

    Arunn Parallels Support

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    300
    Hi Andrev1, Please check your private message and reply us!
     
  10. DanielaS1

    DanielaS1 Bit poster

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    1
    Hello,
    I have uninstall from older mac and install in a new mac and i have the same problem. Can you please reset my account?
     
  11. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

    Messages:
    3,158
    Hello DanielaS1, you may check out this article to move Parallels Desktop 11 for Mac license to new Mac. If the issue persists please provide your license key in a private message. Thanks!
     
  12. arda

    arda Bit poster

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    1
    Hello, Please reset my key too? because I cant activate my new Imac. thnx
     
  13. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

    Messages:
    3,158
    Hi, please provide us with your license keys in private messages.
     
  14. RandyN1

    RandyN1 Bit poster

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    Obviously this isn't something they have fixed. I am having the same issue!!
     
  15. Ajith1

    Ajith1 Parallels Support

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    We have made changes to the activation key. Try to activate after launching it again.
     
  16. Nandan

    Nandan Bit poster

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    Yeh I seem to be having the same issue how do I deactivate my previous accounts ones on a broken computer the others on my back up but I cant deactivate it.
     
  17. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,719
    We have made necessary changes, try to activate again.
     
  18. Nandan

    Nandan Bit poster

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    awesome thank you
     
  19. Raj@Parallels

    Raj@Parallels Guest

    Messages:
    467
    Welcome! Please feel free to reach us for support.
     
  20. ToddP2

    ToddP2 Bit poster

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    I'm also having this issue. I switched my license to an older Mac Pro temporarily, and after deactivation on that machine, I can't activate on my main machine. I've since installed a trial key. I've tried trashing the license.xml file, and the accompanying sudo command in terminal. Nothing.

    Can I get you to reset my account and key as well.

    Much appreciated.
     

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