Can't deactivate Parallels Desktop 11 Pro on old Mac

Moving to a new MacBook but can't activate Parallels Desktop 11. Deleted Parallels from old MacBook. Activation limit reached when entered activation key on new MacBook. "Contact the support team" All I see is "Pay for support" Help!

 

OK - I found a telephone number - in some obscure corner of the website. Very helpful guy explained there is an ongoing issue with Parallels 11 licences. Use trial version until they sort this out.

 

Hi, we've reset your license key, please try activate it again and check the issue.

 

Contacted Parallels with the same problem, they said they had reset my key too but ... hadn't, still can't activate, still the same old problem.

 

Please try this KB, remove license.xml and activate again.
Provide us with the results please.

 

Works great. Thanks.

 

Glad to know! If you have any other questions please let us know

 

I have the same problem, can you please reset my account?

 

Hi Andrev1, Please check your private message and reply us!

 

Hello,
I have uninstall from older mac and install in a new mac and i have the same problem. Can you please reset my account?

 

Hello, Please reset my key too? because I cant activate my new Imac. thnx

 

Obviously this isn't something they have fixed. I am having the same issue!!

 

We have made changes to the activation key. Try to activate after launching it again.

 

Yeh I seem to be having the same issue how do I deactivate my previous accounts ones on a broken computer the others on my back up but I cant deactivate it.

 

We have made necessary changes, try to activate again.

 

awesome thank you

 

Welcome! Please feel free to reach us for support.

 

I'm also having this issue. I switched my license to an older Mac Pro temporarily, and after deactivation on that machine, I can't activate on my main machine. I've since installed a trial key. I've tried trashing the license.xml file, and the accompanying sudo command in terminal. Nothing.

Can I get you to reset my account and key as well.

Much appreciated.