How can I deactivate my Parallels Desktop 10 license

Discussion in 'General Questions' started by AleksandrV, Apr 29, 2017.

  1. AndrewP17

    AndrewP17 Bit poster

    Messages:
    1
    Same as others here, I can't deactivate my license from my old Mac and need to get this working on my new Mac.
     
  2. NunoP

    NunoP Bit poster

    Messages:
    3
    Same issue as everyone else since 2017. Come on guys it's been almost three years and you're still moving licenses manually. I have an urgency to use parallels desktop and I can't. Yes I tried everything in this thread. Also the My Account portal is not working, it keeps reloading and console shows json errors.
     
  3. Nemensi

    Nemensi Member

    Messages:
    72
    @Maria@Parallels: Same for me (KYCXXX-XXXXXX-XXXXXX-XXXXXX-XXX4G4). Could you please help?
     
  4. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,719
    We have reset the activation key. Please follow the instructions below:
    1. Quit Parallels Desktop, then try to activate after launching it again.
    2. If you are still unable to activate, Open Terminal on the Mac and execute this command: prlsrvctl activate-license-online
     
  5. crownc

    crownc Bit poster

    Messages:
    2
    Hi,
    I need help...same problem as the others I've read in this thread.
    there isn't any sign out button like what your websites says to deactivate parallels 10 from my old macbook. I want to install it on my new macbook please help to reset it..

    thank you
     
  6. BrianS19

    BrianS19 Bit poster

    Messages:
    1
    I also need to deactivate Parallels Desktop 10 to move it to a new mac
     
  7. Hi, we've reset your key, please check the issue, and also please note that Parallels Desktop 10 isn't compatible with macOS Catalina
     
  8. NunoP

    NunoP Bit poster

    Messages:
    3
  9. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,719
    It seems you have already contacted us through Facebook. Please share the activation key you were using on the old Mac in the Facebook conversation to help you with a reset.
     
  10. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,719
    We have reset the activation key. Please follow the instructions below:
    1. Quit Parallels Desktop, then try to activate after launching it again.
    2. If you are still unable to activate, Open Terminal on the Mac and execute this command: prlsrvctl activate-license-online

    Note: Parallels Desktop 10 is not compatible with Sierra or newer macOS X versions.
     
  11. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,719
    We have reset the activation key. Please follow the instructions below:
    1. Quit Parallels Desktop, then try to activate after launching it again.
    2. If you are still unable to activate, Open Terminal on the Mac and execute this command: prlsrvctl activate-license-online

    Note: Parallels Desktop 10 is not compatible with Sierra or newer macOS X versions.
     
  12. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,719
    We have reset the activation key. Please follow the instructions below:
    1. Quit Parallels Desktop, then try to activate after launching it again.
    2. If you are still unable to activate, Open Terminal on the Mac and execute this command: prlsrvctl activate-license-online

    Note: Parallels Desktop 10 is not compatible with Sierra or newer macOS X versions.
     
    Nemensi likes this.
  13. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,719
    You can only find the signout option in Parallels Desktop 11 and newer versions. We have reset the activation key. Please follow the instructions below:
    1. Quit Parallels Desktop, then try to activate after launching it again.
    2. If you are still unable to activate, Open Terminal on the Mac and execute this command: prlsrvctl activate-license-online

    Note: Parallels Desktop 10 is not compatible with Sierra or newer macOS X versions.
     
  14. NunoP

    NunoP Bit poster

    Messages:
    3
    Worked, thanks.

     
  15. ssls6454

    ssls6454 Bit poster

    Messages:
    9
    I'm having the same issue on my Parallels 10. Old Mac is shut down and the new Mac says I've reached the max number of activations. I guess I can't figure out a way to deactivate so I can activate on the new Mac.
     
  16. Hey, we've reset your key please check the issue and let us know how does it work
     
  17. ssls6454

    ssls6454 Bit poster

    Messages:
    9
    Thank you, it's working now on my new Mac.
     
  18. yevgeni

    yevgeni Bit poster

    Messages:
    2
    Same as others here, I can't deactivate my license from my old Mac and need to get this working on my new Mac.
     
  19. Hi, we've changed your key's internal settings, please check the issue.
     
  20. yevgeni

    yevgeni Bit poster

    Messages:
    2
    Worked, Thanks.
     
    Maria@Parallels likes this.

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