How can I deactivate my Parallels Desktop 10 license

Discussion in 'General Questions' started by AleksandrV, Apr 29, 2017.

  1. BC_

    BC_ Bit Poster

    Messages:
    4
    I am trying to move parallels to a new computer. But when I enter activation code I got this error

    Failed to activate the license: Unable to confirm the product license. You have reached the maximum number of activations available for your activation key (http://www.parallels.com/eula). Please purchase a new product license.
     
  2. gaumeo

    gaumeo

    Messages:
    1
    Same issue here. I tried to follow the steps to deactivate but it doesn't work.
     
    Last edited by a moderator: Oct 29, 2019
  3. DermatixU

    DermatixU Bit Poster

    Messages:
    2
    Same issue here. I tried to follow the steps to deactivate but it doesn't work.
     
    Last edited by a moderator: Nov 14, 2019
  4. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    4,138
    Hi, we haven't found any key in your account, please send it to us via the private message.
     
  5. sitih

    sitih Bit Poster

    Messages:
    4
    I have changed my hdd to ssd. But when I enter activation code I got this error
    Failed to activate the license: Unable to confirm the product license. You have reached the maximum number of activations available for your activation key (http://www.parallels.com/eula). Please purchase a new product license.
    I am also follow the step but it's still can't activate. Please help. Thanks.
     
  6. PaulB34

    PaulB34 Bit Poster

    Messages:
    3
    I have the same problem. How can I correct this? Would you please help me for this. Thanks.
     
  7. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    4,138
    Hi, we've changed your key settings, please check the issue and let us know how does it work. If the issue still persists, please provide us with your key via the private message
     
  8. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    4,138
    Hi, we've reset your key. If the issue still persists please provide us with your license via the private message.
     
  9. sitih

    sitih Bit Poster

    Messages:
    4
    i still can't activate the license. i' am new here and i don't know how to send private message.
     
  10. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    4,138
    Checked your key again, please try to activate it.
     
  11. sitih

    sitih Bit Poster

    Messages:
    4
    Please help. Thanks in advance.
     

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  12. Ajith@Parallels

    Ajith@Parallels Parallels Support

    Messages:
    2,062
    We have reset the activation key. Please follow the instructions below:
    1. Quit Parallels Desktop, then try to activate after launching it again.
    2. If you are still unable to activate, Open Terminal on the Mac and execute this command: prlsrvctl activate-license-online
     
  13. sitih

    sitih Bit Poster

    Messages:
    4
    -bash: prlsrvctl: command not found.
    I deleted the App and re-installed it, and now it can works. Thanks a lot. :)
     
  14. PavelA2

    PavelA2 Bit Poster

    Messages:
    1
    Hi. Can you cancel my order and back money ? Order 201354210
     
  15. Ajith@Parallels

    Ajith@Parallels Parallels Support

    Messages:
    2,062
    We can see that the order is already refunded. Let us know if you have any questions.
     
  16. PaulB34

    PaulB34 Bit Poster

    Messages:
    3
    Thx.
     
  17. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    4,138
    Do you still have an issue?
     
  18. NiklasF1

    NiklasF1 Bit Poster

    Messages:
    2
    Need my licens reset to reactivate on my new Mac, thanks!
     
  19. NiklasF1

    NiklasF1 Bit Poster

    Messages:
    2
    Is there anyone who can help me with my licence please?
     
  20. MattP6

    MattP6

    Messages:
    1
    Ill jump on this too, I need my key re-set too. Allowing me to re-activate on a new Mac.

    On a side note there seems to be a lot of these posts, surely there is an easier way to do this?
     

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