how to deactivate my Parallel Desktop license key and transfer to my new Mac

Discussion in 'Installation and Configuration' started by FabCafeT, Jan 17, 2017.

  1. GiovannaP

    GiovannaP Bit Poster

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    1
    We have the same issue here, we cannot transfer the license to the new machine.
    We also need to be able to transfer it back to the old machine in case some licenses for other programs need to be deactivated during the migration process.
     
  2. PaulChris@Parallels

    PaulChris@Parallels Product Expert Parallels Support

    Messages:
    3,141
    Hi @GiovannaP, we have made few changes in the key settings. Please restart Parallels Desktop to reactivate with the same key. If the issue persists, please try the below steps to activate it: 1.Please navigate through Apple menu> Application> Terminal. 2. Execute this command : prlsrvctl activate-license-online
     
  3. DarrylM

    DarrylM Bit Poster

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    I need my activation key reset. Moved my Parallels 11 from one computer to another.
     
  4. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,720
    We have made changes to the activation key. Please try to activate it again.
     
  5. ChrisN3

    ChrisN3 Bit Poster

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    3
    Hello, I need to deactivate the P10 license on my current mac but there is no option to sign out. Please help!
     
  6. Alfena@Parallels

    Alfena@Parallels Kilo Poster

    Messages:
    445
    Hello @ChrisN3 , we have made necessary changes to the activation key, you can attempt activation on your new Mac.
    Thanks
     
  7. ChrisN3

    ChrisN3 Bit Poster

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    3
    I'm still getting this msg on my new Mac:
    Unable to confirm the product license.
     
  8. Alfena@Parallels

    Alfena@Parallels Kilo Poster

    Messages:
    445
    Hello @ChrisN3 , Please quit Parallels Desktop . Then, open Terminal (Finder > Go > Utilities > Terminal.app). Inside the Terminal window, enter the command 'prlsrvctl activate-license-online' (without the quotes) and hit 'Return'. Wait till the operation completes. Then, close Terminal and re-attempt the activation.
    Thanks
     
  9. ChrisN3

    ChrisN3 Bit Poster

    Messages:
    3
    Worked perfectly! Thank you for the quick responses!
     
  10. Ajith1

    Ajith1 Parallels Support

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    2,720
    We are glad that the issue is resolved. Feel free to reach us anytime for support.
     
  11. AleksandrB

    AleksandrB Bit Poster

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    Hey! Could somebody reset the activation for version 10?
     
  12. Meenakshi@Parallels

    Meenakshi@Parallels Kilo Poster

    Messages:
    450
    Hello AleksandrB, please quit Parallels Desktop now. Then, open Terminal (Finder > Go > Utilities > Terminal). Inside the Terminal window, enter the command 'prlsrvctl activate-license-online' (without the quotes) and hit 'Return'. Wait till the operation completes. Then, close Terminal and re-attempt the activation.Thanks!
     
  13. AleksandrB

    AleksandrB Bit Poster

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    Thx!
     
  14. Meenakshi@Parallels

    Meenakshi@Parallels Kilo Poster

    Messages:
    450
    You're welcome. Please get back to us for any further queries.Thanks!
     
  15. shu2

    shu2 Bit Poster

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    2
    @Meenakshi@Parallels , I also need yo to deactivate my PD10. I believe I have a 3 user lisence for my PD10. And I'm moving from one actived mac mini to an iMac. There is no option to deactivate from the mini. and I tried both way - including the terminal command - to activate on the iMac, but get information that I've reached the maximum number.
    What information do you need from me to help me work it out?
     
  16. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,720
    The key you have for Parallels Desktop 10 can be used on a single Mac not more than that. We don't have a single permanent license which can be activated on multiple devices. If you like to use in on multiple devices, you have to purchase a license for each device.
     
  17. shu2

    shu2 Bit Poster

    Messages:
    2
    I might remembered wrongly regards the multi device part.
    But we do use this license on this Mac mini only for now, and we do need to transfer from this Mini to another iMac. Can I simply delete parallels desktop on the mini? Or do I need you to deactivate from your end?
     
  18. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,720
    We would like to inform that you have Parallels Desktop 11 which is not used yet, you can use it on the new Mac. We have also made changes to the Parallels Desktop 10 activation key but you can use Parallels Desktop 10 or 11. Please follow the instructions below to activate Parallels Desktop 10:
    1. Quit Parallels Desktop, then try to activate after launching it again.
    2. If you are still unable to activate, Open Terminal on the Mac and execute this command: prlsrvctl activate-license-online
     
  19. StanleiB

    StanleiB Bit Poster

    Messages:
    1
    Hello, I can not activate my Parallels 10 license in my new mac. What should I do?
     
  20. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,720
    We have made necessary changes. Please follow the instructions below to activate Parallels Desktop 10:
    1. Quit Parallels Desktop, then try to activate after launching it again.
    2. If you are still unable to activate, Open Terminal on the Mac and execute this command: prlsrvctl activate-license-online
     

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