how to deactivate my Parallel Desktop license key and transfer to my new Mac

Discussion in 'Installation and Configuration' started by FabCafeT, Jan 17, 2017.

  1. Sathiya@Parallels

    Sathiya@Parallels Staff Member

    Messages:
    211
    You're welcome. Please post again for any additional queries.
     
  2. KarthikeyanS

    KarthikeyanS Bit Poster

    Messages:
    3
    I'm trying to move my Parallels Desktop 10 license to a new Mac, please help deactivating it. I've already uninstalled and wiped the old Mac. Appreciate the help.
     
  3. Sathiya@Parallels

    Sathiya@Parallels Staff Member

    Messages:
    211
    Hi KarthikeyanS. We have reset the Parallels Desktop 10 for Mac license key. Please follow the below steps to activate on the new Mac.

    1) Open Terminal (Finder --> Applications --> Utilities --> Terminal.app)

    2) Execute the command:

    prlsrvctl activate-license-online

    3) Start Parallels Desktop and try to proceed with the activation once again.
     
  4. KarthikeyanS

    KarthikeyanS Bit Poster

    Messages:
    3
    Activation is unsuccessful. "Unable to confirm product license. You have reached maximum number of activations".
     

    Attached Files:

  5. AJ@Parallels

    AJ@Parallels Staff Member

    Messages:
    191
    please execute the following command with Terminal < prlsrvctl activate-license-online >.
     
  6. KarthikeyanS

    KarthikeyanS Bit Poster

    Messages:
    3
    Restoring data from Time Machine rendered the installation of brew and python packages completely useless and I may have to do a fresh install of OS X on my new MBP. Do I have to do anything to maintain the parallels desktop 10 license before I erase the hard disk and perform a fresh install, or do I have to request another deactivation and re-activate after OS re-install?
     
  7. Arun@Parallels

    Arun@Parallels Parallels Support

    Messages:
    1,008
    Hi @KarthikeyanS , we have reset the license key. If you have any issues with activation, please
    1) Open Terminal (Finder --> Applications --> Utilities --> Terminal.app)

    2) Execute the command:

    prlsrvctl activate-license-online

    3) Start Parallels Desktop and try to proceed with the activation once again.
     
  8. LauraR5

    LauraR5 Bit Poster

    Messages:
    1
    Hello -

    I just transferred my user data to a new Mac via TimeMachine restore. I have deleted Parallels application from my old computer. I have run the terminal command. I am still receiving the account error "Unable to confirm product license. You have reached maximum number of activations".

    Would it be possible to have my license key reset?
     
  9. Sathiya@Parallels

    Sathiya@Parallels Staff Member

    Messages:
    211
    Hi LauraR5. We have reset the Parallels Desktop 10 for Mac license key.

    1) Open Terminal (Finder --> Applications --> Utilities --> Terminal.app)

    2) Execute the command:

    prlsrvctl activate-license-online

    3) Start Parallels Desktop and try to proceed with the activation once again.
     
  10. busker

    busker Bit Poster

    Messages:
    1
    Hi The Mac with Parallels is dead (ilke blood on the floor dead) please reset the Parallels Desktop 10 for Mac license key on my account so that I can reactivate Parallels on my new mac.
     
  11. Ajith@Parallels

    Ajith@Parallels Parallels Support

    Messages:
    1,499
    We have reset the activation key. Please follow the instructions below:
    1. Quit Parallels Desktop, then try to activate after launching it again.
    2. If you are still unable to activate, Open Terminal on the Mac and execute this command: prlsrvctl activate-license-online
     

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