how to deactivate my Parallel Desktop license key and transfer to my new Mac

Discussion in 'Installation and Configuration' started by FabCafeT, Jan 17, 2017.

  1. ChaloupkaO

    ChaloupkaO Bit Poster

    Messages:
    2
    Thank you, ChaloupkaO
     
  2. You are welcome. Please post again for any additional queries.
     
  3. TobiasH6

    TobiasH6 Bit Poster

    Messages:
    2
    Hi Parallels Team,

    I also tried to move my Parallels Desktop 11 license to a new mac and got the activation limit problem. I sold my old Mac already, so I cant deativate it. Can you help me please? Thanks!
     
  4. Hi TobiasH6. We have made the necessary changes to your Parallels Desktop for Mac license key. Please try to activate now and it should work fine.
     
  5. TobiasH6

    TobiasH6 Bit Poster

    Messages:
    2
    It worked very fine, thx al lot. Another question. Is it possible to remote the licence from my Parallels account and add it to another one?
    Thank you
     
  6. Arun@Parallels

    Arun@Parallels Parallels Support

    Messages:
    1,359
    Hi @TobiasH6 , you are welcome. Yes it is possible to transfer your license key to another account. Please check this article.
     
  7. SimoneH

    SimoneH

    Messages:
    1
    Hi Parallels,
    I am getting the max number of activation error, can you please deactivate my license key?
    Thank you
     
  8. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,720
    Let us know the macOS X version you have on the new Mac.
     
  9. RobertH39

    RobertH39

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    1
    Please deactivate my existing Parallells installations so that I may reinstall on a new MacBook. I am running High Sierra 10.13.6. Thanks
     
  10. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,720
    We see that you have Parallels Desktop 10 in your account which is not compatible with High Sierra.
     
  11. JeffB26

    JeffB26 Bit Poster

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    2
    Hello I am trying to move my account to a new Mac, receiving an error that I have reached activation limit.... please advise, thanks!
     
  12. AJ@Parallels

    AJ@Parallels Kilo Poster

    Messages:
    752
    Hello JeffB26, We have reset the Parallels Desktop license key. kindly try to activate it. If the issue still persists, please execute the following command with Terminal < prlsrvctl activate-license-online >.
     
    JeffB26 likes this.
  13. JeffB26

    JeffB26 Bit Poster

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    2
    THANK YOU!! ALL SET NOW
     
  14. AJ@Parallels

    AJ@Parallels Kilo Poster

    Messages:
    752
    You are welcome, Please feel free to reach us any time for any queries regarding Parallels.
     
  15. DanP5

    DanP5 Bit Poster

    Messages:
    2
    I got rid of my old mac and did not deactivate it beforehand. When I try to activate it on my new Mac, I do not get the option to "Activate on This Mac".
    1. When I click activate I get the popup message
    2. When I click buy it takes me to the website
    3. I'm running Mojave 10.14.1 on a Mac Pro (5,1)
    4. Trying to activate Parallels 12
    Feels like im missing the primary option. Please help.

    Thanks,
    .dan.
     

    Attached Files:

  16. AJ@Parallels

    AJ@Parallels Kilo Poster

    Messages:
    752
    Hello DanP5, We have reset the Parallels Desktop 12 license key. kindly try to activate it now.
     
  17. DanP5

    DanP5 Bit Poster

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    2
    Wow that was fast... thanks AJ!
     
  18. AJ@Parallels

    AJ@Parallels Kilo Poster

    Messages:
    752
    You are welcome, Please feel free to reach us any time for any queries regarding Parallels.
     
  19. JasonK12

    JasonK12 Bit Poster

    Messages:
    4
    I also have the same problem with one of my license keys. I am trying to install Parallels 11 on a new MacBook and get the Unable to confirm the product license.
     
  20. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,720
    Reply to the private message with the activation key to check and assist.
     

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