Parallels 11 - unable to confirm the product licence?

Discussion in 'Installation and Configuration' started by ScottC4, Nov 12, 2015.

  1. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,719
    Please feel free to reach out anytime.

    Thanks,
    Ajith M.
     
  2. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,693
    Hi we've reset your key, please check the issue. Also please use this KB for more info
     
  3. AlessioA2

    AlessioA2 Bit Poster

    Messages:
    1
    same problem.

    can you please reset my account activation number.?
    getting this msg atm :
    You have reached the maximum number of activations available for your activation key (http://www.parallels.com/eula). Please purchase a new product license.

    I Have 2 Activation Keys, and I have the same problem for both.
     
  4. Guna@Parallels

    Guna@Parallels Parallels Support

    Messages:
    433
    Hi @AlessioA2
    We have reset the activation key's. Please follow the instructions below:
    1. Open Terminal on the Mac and execute this command: prlsrvctl activate-license-online
    2. Quit Parallels Desktop and restart it.
     
  5. MirkoG1

    MirkoG1 Bit Poster

    Messages:
    1
  6. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,719
    Hello MirkoG1,

    We have made changes to the activation key. Please follow the instructions below:
    1. Quit Parallels Desktop, then try to activate after launching it again.
    2. If you are still unable to activate, Open Terminal on the Mac and execute this command: prlsrvctl activate-license-online

    Thanks,
    Ajith M.
     
  7. ShirazM

    ShirazM Bit Poster

    Messages:
    6
    I need some help with activating my parallels desktop 11 for Mac license. My Parallels has been working fine for a while. My macbook broke and our IT gave me a new one but moved my SSD to avoid the nuisance of installing all the apps and moving all the data. Now when I try to launch parallels, i see that it asks for the license. I enter the license key and then it tells me that it has to activate the license on this macbook and deactivate on any other mac (i don't have any other mac, but i can understand parallels confusion). When I click on activate on this mac, it gives me the error saying the maximum number of activations have reached. I ran the command in the message above but I get the following:

    $ prlsrvctl activate-license-online

    Failed to activate the license: Unable to confirm the product license. Please activate the product first.

    Can you please help me with this?
     
  8. Dhana@Parallels

    Dhana@Parallels Parallels Support

    Messages:
    187
    You're welcome FawazA1 ! Feel free to reach us anytime, we will be happy to help.
    Thanks.
     
  9. ShirazM

    ShirazM Bit Poster

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    6
    Hello ??? anybody there ???
     
  10. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,719
    Hi ShirazM,

    We have made changes. Try to activate again.

    Thanks,
    Ajith M.
     
  11. ShirazM

    ShirazM Bit Poster

    Messages:
    6
    Thanks, worked a treat!
     
  12. Guna@Parallels

    Guna@Parallels Parallels Support

    Messages:
    433
    Glad to know that. Feel free to reach us for further assistance.
     
  13. AvantikaT

    AvantikaT Bit Poster

    Messages:
    2
    If you're activating Parallels Desktop for Mac or Parallels Desktop for Mac Pro Edition, ensure that you have signed in to your user account in the Parallels cloud.

    To ensure the valid sign-in status enter the command:

    prlsrvctl web-portal signin user1@example.com

    where user1@example.com is the email of your Parallels user account. Type your Parallels account password when prompted.

    ![alttext](http://kb.parallels.com/Attachments/kcs-38461/PastedGraphic-3.png)

    tRY THIS one and you will sure this is working .
     
  14. Joe10

    Joe10 Bit Poster

    Messages:
    2
    I have a similar circumstance where I restored from a time machine backup and I am unable to activate my instance of Parallels. I am prompted with a license already in use error. Can someone assist?
     
  15. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,719
    Glad to see your suggestion to resolve the issue.
     
  16. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,719
    We have made some changes. Try to activate Parallels Desktop.
     
  17. Joe10

    Joe10 Bit Poster

    Messages:
    2
    That worked! Thank you very much for the prompt response!
     
  18. Guna@Parallels

    Guna@Parallels Parallels Support

    Messages:
    433
    You are very welcome! Feel free to reach us for further assistance.
     
  19. Guna@Parallels

    Guna@Parallels Parallels Support

    Messages:
    433
    Hi @Keith Quinn
    We've made the necessary changes. Please try to activate & keep us posted.
     

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