Parallels 11 - unable to confirm the product licence?

Discussion in 'Installation and Configuration' started by ScottC4, Nov 12, 2015.

  1. JAG

    JAG

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    1
    Same issue, please help. :(
     
  2. Guna@Parallels

    Guna@Parallels Parallels Support

    Messages:
    433
    We've made few changes. Please reactivate and let us know how it works.
     
  3. JasonB10

    JasonB10 Bit Poster

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    2
    Having the same issue, just bought new MacBook pro.
    Have logged out of my parallels account from the Account and Licence menu on my old mac but can't activate my Parallels 11 licence on my new machine.
     
  4. Maria@Parallels

    Maria@Parallels Kilo Poster

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    8,693
    Hey, please try this KB and check the issue.
     
  5. Maria@Parallels

    Maria@Parallels Kilo Poster

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    8,693
    We've made necessary changes with your key, please check it now and let us know the results.
     
  6. JasonB10

    JasonB10 Bit Poster

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    2
    Worked a charm. Thank you.
     
  7. Swati@Parallels

    Swati@Parallels Kilo Poster

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    360
    Glad to hear that Jason. Reach us out if you have any questions in future!
     
  8. PaulChris@Parallels

    PaulChris@Parallels Product Expert Parallels Support

    Messages:
    3,141
    Great! Glad you are able to activate Parallels Desktop. Feel free to reach out anytime. We are here to help!
     
  9. MikeB10

    MikeB10 Bit Poster

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    7
    I'm having the same issue everyone else here is, having moved to a new MacBook Pro (and apparently having forgotten to sign out of my old computer.) Any chance you could help? Thanks!
     
  10. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,693
    Hey, we've made several changes, please check the issue.
     
  11. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,693
    Also please check this KB article and move your license from 1 Mac to another.
     
  12. MikeB10

    MikeB10 Bit Poster

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    7
    Worked great now, thanks!
     
  13. Guna@Parallels

    Guna@Parallels Parallels Support

    Messages:
    433
    Glad it worked! Feel free to reach us for further assistance, we're here to help you.
     
  14. MikeB10

    MikeB10 Bit Poster

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    7
    Hi, I just moved laptops one more time (went from a 13" to a 15" MBP), and despite logging out of the old one, the same issue is biting me again for Parallels 11. Any chance you could do your magic one more time? Thanks!
     
  15. Raj@Parallels

    Raj@Parallels Guest

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    467
    Please try activating Parallels Desktop 11 it should work.
     
  16. MikeB10

    MikeB10 Bit Poster

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    7
    Had to switch machines again due to a faulty keyboard - any chance I could get you to wave your magic wand over the activation server again? Thanks!
     
  17. Ajith1

    Ajith1 Parallels Support

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    2,719
    We have made necessary changes, try to activate again.
     
  18. ChrisC8

    ChrisC8 Bit Poster

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    4
    me too... logged out of my old macbook pro and uninstalled parallels 11. trying to re-register on new macbook but receiving dreaded 'unable to confirm the product license' due to too many activations. thanks!
     
  19. PaulChris@Parallels

    PaulChris@Parallels Product Expert Parallels Support

    Messages:
    3,141
    Hey ChrisC8, we've made few changes. Please reactivate and let us know how it works.
     
  20. ChrisC8

    ChrisC8 Bit Poster

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    4
    worked like a champ! thanks paul!
     

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