Parallels 11 - unable to confirm the product licence?

Discussion in 'Installation and Configuration' started by ScottC4, Nov 12, 2015.

  1. MattM3

    MattM3

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    1
    Hi, I just got a new mac and am facing the same issue as others. Please advise. Thanks.
     
  2. Ajith1

    Ajith1 Parallels Support

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    2,719
    You can try to activate and select activate on this Mac to complete the activation. If you are facing any issues, share a screenshot with us.
     
  3. MikeB10

    MikeB10 Bit Poster

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    I'm getting this issue yet again. (If I have to go through one more new MacBook Pro I'm switching to Dell, btw. But that's a rant for another thread.) Screenshot attached.
     

    Attached Files:

  4. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,719
    We have made necessary changes, try to activate again.
     
  5. MikeB10

    MikeB10 Bit Poster

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    7
    Worked, thank you!
     
  6. Ajith1

    Ajith1 Parallels Support

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    2,719
    Glad to hear that! Feel free to reach us anytime for support.
     
  7. SchalkG

    SchalkG Bit Poster

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    2
  8. Ajith1

    Ajith1 Parallels Support

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    SchalkG likes this.
  9. SchalkG

    SchalkG Bit Poster

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    It worked. Thank you very much :)
     
  10. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,719
    Glad to hear that! Feel free to reach us anytime for support.
     
  11. VictorA2

    VictorA2 Bit Poster

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    2
    Hi Ajith,

    I have the same problem as the one described above.

    Can you please help?

    Best Regards,
     
  12. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,719
    We have made necessary changes, try to activate again.
     
  13. VictorA2

    VictorA2 Bit Poster

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    2
    Hello Ajith,

    Works just fine now.

    Thank you so much

    Vic
     
  14. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,719
    Glad to hear that! Feel free to reach us anytime for support.
     
  15. PaulV5

    PaulV5 Bit Poster

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    1
    Hi, I have exactly the same issue with my Parallels 11 licence. Could you help me please?
    My Parallels 12 subscription on my other Mac is fine, only the Parallels 11 install and licence.

    Thank you so much for your help
     
  16. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,719
    Hi PaulV5,
    We have checked your Parallels account and found that you have Parallels Desktop 9/10/11/12. Also, we can see that only Parallels Desktop 9 is the full version then you have upgraded it to Parallels Desktop 10 using an upgrade key and followed the same for Parallels Desktop 11 then to Parallels Desktop 12. So actually you are upgrading the same license using upgrade keys. As per our licensing policy, a single license can be used on a single device. If you wish to use Parallels Desktop on your second Mac, please purchase a full license.
     
  17. ChrisL11

    ChrisL11 Bit Poster

    Messages:
    1
    Hi, I just got a new MacBook and am facing the same issue as others. Please help. Thanks.
     
  18. Ajith1

    Ajith1 Parallels Support

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    2,719
    We would like to know the version of Parallels Desktop you are using.
     
  19. AbraMek

    AbraMek Bit Poster

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    2
    Hello,
    I would like to move my Parallels Desktop 11 to another mac. I logged out and uninstalled it on the old one.
    I installed it on a new one, logged in, give it a serial number.
    Then clicked "move to another computer"
    And I got warning:
    Unable to confirm the product license. You have reached the maximum number of activations. Please purchase a new product license.
    Please help....
    Thank You
    Marcin
     
  20. Hemnath@Parallels

    Hemnath@Parallels Parallels Support

    Messages:
    1,128
    Hi @AbraMek. We have sent you a private message. Please check it and respond.
     

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