Parallels 11 - unable to confirm the product licence?

Discussion in 'Installation and Configuration' started by ScottC4, Nov 12, 2015.

  1. Meenakshi@Parallels

    Meenakshi@Parallels Kilo Poster

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    Hello LarryI3, please check your private message and provide us with the necessary details. Thanks!
     
  2. Chijo Takeda

    Chijo Takeda Bit Poster

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    I started a new thread but it seems like my issue exists in this thread. I am unable to deactivate my Parallels 11 license on an old computer. Please advise. Thanks
     
  3. Meenakshi@Parallels

    Meenakshi@Parallels Kilo Poster

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    Hello Chijo Takeda, we have made few changes in the key settings, please reactivate with the same license key and keep us posted the results. Thanks!
     
  4. Chijo Takeda

    Chijo Takeda Bit Poster

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    GREAT. Thanks so much for that quick fix!
     
  5. Meenakshi@Parallels

    Meenakshi@Parallels Kilo Poster

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    You're welcome. Please get back to us for any further queries. Thanks!
     
  6. JoshT1

    JoshT1 Bit Poster

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    I have the same problem as the original poster. I bought a new Mac and forgot to deactivate my license on my old computer before wiping its hard drive. As a result I get the "Unable to confirm the product license" box after I hit activate. It also says "You have reached the maximum number of activations available for your activation key", even though I selected to deactivate my old computer in the activation step. Any help is appreciated.
     
  7. Alfena@Parallels

    Alfena@Parallels Kilo Poster

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    Hello JoshT1, there is no license registered under your account. please check your private message and provide us the necessary details.
    Thanks
     
  8. RogerB5

    RogerB5 Bit Poster

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    Hi Everyone, same Problem here. Reinstalled Parallels on the same server but getting now an error message which says my license is already in use.
     
  9. EthanC2

    EthanC2 Bit Poster

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    Same issue with a Parallels 10 license. Installed on new Mac and it claims that it's still activated on the other even though it was wiped.

    Though the key is not tied to the email of this account because when I tried to post in the forums with that account it claimed "Please create a username longer than 3 characters" with no option to do so.
     
  10. Ajith@Parallels

    Ajith@Parallels Parallels Support

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    We would like to know which Parallels product you are using.
     
  11. Ajith@Parallels

    Ajith@Parallels Parallels Support

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    We request you to share the email address or activation key in a private message.
     
  12. RogerB5

    RogerB5 Bit Poster

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    We are using Parallels Remote Application Server v15.5 on a Windows Server 2012 R2
     
  13. RogerB5

    RogerB5 Bit Poster

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    Any update on my problem?
     
  14. Ajith@Parallels

    Ajith@Parallels Parallels Support

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    2,109
  15. EthanC2

    EthanC2 Bit Poster

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    It's been a couple weeks since I sent a PM and still have received no reply. Any updates?
     
  16. Ajith@Parallels

    Ajith@Parallels Parallels Support

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    2,109
    We have made changes to the activation key. Please follow the instructions below:
    1. Quit Parallels Desktop, then try to activate after launching it again.
    2. If you are still unable to activate, Open Terminal on the Mac and execute this command: prlsrvctl activate-license-online
     
  17. MikeM19

    MikeM19 Bit Poster

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    3
    Last edited: Apr 9, 2018
  18. Ajith@Parallels

    Ajith@Parallels Parallels Support

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    2,109
    We are glad to hear that. Feel free to contact our support anytime.
     
  19. LaurieF

    LaurieF Bit Poster

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    Me too. I've followed the instructions to deactivate the licence on my old iMac, but it doesn't like the reactivation on the new one.
     
  20. Arun@Parallels

    Arun@Parallels Parallels Support

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    1,360
    Hi @LaurieF , we have made the changes. Please try to activate now.
     

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