Parallels 11 - unable to confirm the product licence?

Discussion in 'Installation and Configuration' started by ScottC4, Nov 12, 2015.

  1. SUNILKUMARR

    SUNILKUMARR Bit Poster

    Messages:
    2
    I recently bought license for parallel for Desktop on Mac and while activating the key I am getting error attached. it appears my parallel is unable to use the internet connection on my mac. not sure what to do. please help. I am using version 13
     

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  2. Sathiya@Parallels

    Sathiya@Parallels Staff Member

    Messages:
    741
    Hi SUNILKUMARR. Please connect the Mac to a different network and try activating Parallels Desktop 13 for Mac.
     
  3. AJ@Parallels

    AJ@Parallels Staff Member

    Messages:
    753
    Hello FawazA1, You are welcome, Please feel free to reach us any time for any queries regarding Parallels.
     
  4. SUNILKUMARR

    SUNILKUMARR Bit Poster

    Messages:
    2
    Thanks Sathiya, as I mentioned I have already tried this. tried with multiple network but no luck. any other solution please
     
  5. AllanJ2

    AllanJ2

    Messages:
    1
    I recently had to have a logic board replaced on my MacBook. I did not sign out of Parallels 11. Now when I attempt to do activation, I am receiving an "unable to confirm product license: you have reached the maximum number of activations available". Can Parallels please reset my license key so I may be able to activate again? Thank you.
     
  6. Sathiya@Parallels

    Sathiya@Parallels Staff Member

    Messages:
    741
    Hi AllanJ2. We have reset the Parallels Desktop 11 for Mac license key. Please try to activate now and it should work.
     
  7. Josh6

    Josh6 Bit Poster

    Messages:
    1
    Hi there, hope someone can resolve activation error for me also please. Have just replaced my macbook as old one died. Have restored from Time machine but unable to activate version 11 key.
    Many thanks in advance
     
  8. AJ@Parallels

    AJ@Parallels Staff Member

    Messages:
    753
    Hello Josh6, We have made the necessary changes for the Parallels Desktop license key. kindly try to activate it. If the issue still persists, please execute the following command with Terminal < prlsrvctl activate-license-online >.
     
  9. DanielT8

    DanielT8 Bit Poster

    Messages:
    1
    Same issue. My license is parallels desktop for mac 11. When I click "Activate on a new Mac", it told me the "reaching the max...". I also tried prlsrvctl command but it can't not work. Please help me to reset activation info. Help!
     
  10. Sathiya@Parallels

    Sathiya@Parallels Staff Member

    Messages:
    741
    Hi DanielT8. We have reset the Parallels Desktop 11 for Mac license key. Please try to activate now and it should work.
     
  11. Hemnath@Parallels

    Hemnath@Parallels Parallels Support

    Messages:
    1,128
    Please quit Parallels Desktop, disable the proxies in your Mac network connection and check for the issue again.
     
  12. Rock

    Rock Bit Poster

    Messages:
    1
    I am having same issue. Unable to reinstall parallels desktop for mac 11 in new computer. When I click "Activate on a new Mac", it told me the "reaching the maximum....." Please help me to reset activation info. Thank you in advance!
     
  13. Sathiya@Parallels

    Sathiya@Parallels Staff Member

    Messages:
    741
    Hi Rock. We have reset the Parallels Desktop 11 for Mac license key. Please try to activate now and it should work.
     
  14. ZachT

    ZachT Bit Poster

    Messages:
    3
    Hello, I am running into this issue as well. I am trying to move my Parallels 11 license to a new computer. I have signed out of Parallels on the old machine, but am still getting the "maximum number of activations..." message when trying to activate the new one. Can you please help? Thanks!
     
  15. Sathiya@Parallels

    Sathiya@Parallels Staff Member

    Messages:
    741
    Hi ZachT. We have reset the license key. Please try to activate now.
     
  16. OzanG

    OzanG Bit Poster

    Messages:
    1
    Hi
    I have parallels for mac 11 license key. Im trying to install and activate this product to new mac. I cant reach my old mac. I pushed the "Activate on this mac" button.And i receiving this error "unable comfirm the product license error".
    can u deactivate my older installation.
     
  17. AJ@Parallels

    AJ@Parallels Staff Member

    Messages:
    753
    Hello OzanG, We have reset the Parallels Desktop license key. kindly try to activate it.
     
  18. CodyA

    CodyA Bit Poster

    Messages:
    3
    signed out on old machine new machine doing the same unable to confirm the product license can you please reset my v11 license ending in 8CD17G
     
  19. AJ@Parallels

    AJ@Parallels Staff Member

    Messages:
    753
    Hello CodyA, We have reset the Parallels Desktop license key. kindly try to activate it. If the issue still persists, please execute the following command with Terminal < prlsrvctl activate-license-online >.
     
  20. PaulM34

    PaulM34

    Messages:
    1
    Hi, I am having the same problem with my license key for Parallels Desktop 11 for Mac.
     

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