Parallels 11 - unable to confirm the product licence?

Discussion in 'Installation and Configuration' started by ScottC4, Nov 12, 2015.

  1. Guna@Parallels

    Guna@Parallels Parallels Support

    Messages:
    433
    Glad it worked! Feel free to reach us for further assistance, we're here to help you.
     
  2. PaulChris@Parallels

    PaulChris@Parallels Product Expert Parallels Support

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    3,141
    Great! Feel free to reach out anytime. We are here to help!
     
  3. DaveB7

    DaveB7 Bit Poster

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    1
    Hi guys. I'm having the same issue as everyone else. I've just moved to a new Mac, I've deactivated v11 on my old Mac and now it's saying unable to confirm the product license on my new one. Any help very appreciated. Thanks.
     
  4. Raj@Parallels

    Raj@Parallels Guest

    Messages:
    467
    Please check your private message and respond, we'll continue from there.
     
  5. AndreyV

    AndreyV Bit Poster

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    2
    Hi! I've moved to a new Mac too, and after my deactivation Parallels Desktop V11 on my old Mac I couldn't activate it on new one. Could you reset my account activation number?
     
  6. Maria@Parallels

    Maria@Parallels Kilo Poster

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    8,693
    Hi, we've reset your key, please also use this KB
     
  7. AndreyV

    AndreyV Bit Poster

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    2
    Thanks Maria! It has worked for me.
     
  8. Swati@Parallels

    Swati@Parallels Kilo Poster

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    360
    You are most welcome and we are glad to know that your activation issue has been resolved.
     
  9. MikeB10

    MikeB10 Bit Poster

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    7
    Back again, had a battery issue on my last MacBook Pro so I picked up yet another new one - and I'm getting the same issue with activation. (I swear I signed out on the last one before returning it!) Any chance you could reset mine one more time? Thanks!
     
  10. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,693
    Reset it for you.
    And do not forget about this article if somethings goes wrong.
     
  11. ChristopherD3

    ChristopherD3 Bit Poster

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    2
    I also have a permanent license and have been unable to activate it on a new Mac. I followed all instructions above, but no luck. Thanks!
     
  12. Ajith1

    Ajith1 Parallels Support

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    2,719
    We have made necessary changes, try to activate again.
     
  13. ChristopherD3

    ChristopherD3 Bit Poster

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    2
    It works. Thanks again!
     
  14. Ajith1

    Ajith1 Parallels Support

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    2,719
    We are glad to hear that! Feel free to reach us anytime for support.
     
  15. Tomas3

    Tomas3 Bit Poster

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    2
    Same problems

    I have changed the logic board and the hard drive and not going into my account anymore
    You have reached the maximum number of activations available for your activation key.

    //Tomas
     
  16. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,719
    We have made necessary changes, try to activate again.
     
  17. Tomas3

    Tomas3 Bit Poster

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    2
    It works
    Thanks
     
  18. Raj@Parallels

    Raj@Parallels Guest

    Messages:
    467
    Happy to hear that! Please feel free to reach us for support.
     
  19. CesarV1

    CesarV1

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    1
    Hi, I'm facing the same problem, could you please help me? I switch to a new SSD and Parallels 11 activation is not working. Thank you.
     
  20. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,719
    We have made necessary changes, try to activate again.
     
    Last edited: Feb 23, 2017

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