Parallels desktop 10: "You have reached the maximum number of activations available"

Discussion in 'General Questions' started by George Fidias, Dec 28, 2014.

  1. MartinV11

    MartinV11 Bit Poster

    Messages:
    3
    Hello I have problem with activation licence on my new Mac

    Unable to confirm the product license. You have reached the maximum number of activations available for your activation key

    can U help me to solve this problem? thank you Martin


    prlsrvctl activate-license-online

    Failed to activate the license: Unable to confirm the product license. You have reached the maximum number of activations available for your activation key (http://www.parallels.com/eula). Please purchase a new product license.
     
  2. Ajith@Parallels

    Ajith@Parallels Parallels Support

    Messages:
    2,046
    We have reset the activation key. Please follow the instructions below:
    1. Quit Parallels Desktop, then try to activate after launching it again.
    2. If you are still unable to activate, Open Terminal on the Mac and execute this command: prlsrvctl activate-license-online
     
  3. MartinV11

    MartinV11 Bit Poster

    Messages:
    3
    Martin-MacBook-Pro:~ martinvavricek$ prlsrvctl activate-license-online

    Failed to activate the license: Unable to confirm the product license. Please activate the product first.

    Martin-MacBook-Pro:~ martinvavricek$


    still same problem please help
     
  4. MartinV11

    MartinV11 Bit Poster

    Messages:
    3
    now it works thx
     
  5. Ajith@Parallels

    Ajith@Parallels Parallels Support

    Messages:
    2,046
    We are glad to hear that the issue is resolved. Feel free to reach out to us anytime for support.
     
  6. CostaM

    CostaM

    Messages:
    1
    Am trying to open PD 10... I get this
    Failed to activate the license: Unable to confirm the product license. You have reached the maximum number of activations available for your activation key. Please purchase a new product license.
     
    Last edited by a moderator: Apr 9, 2019
  7. Ajith@Parallels

    Ajith@Parallels Parallels Support

    Messages:
    2,046
    We have reset the activation key. Please follow the instructions below:
    1. Quit Parallels Desktop, then try to activate after launching it again.
    2. If you are still unable to activate, Open Terminal on the Mac and execute this command: prlsrvctl activate-license-online
     
  8. StuartA4

    StuartA4

    Messages:
    1
    I am having the same issue, moved to new Mac and can't activate Parallels - Failed to activate the license: Unable to confirm the product license. You have reached the maximum number of activation's available for your activation key. Please purchase a new product license.
     
  9. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    4,005
    Hi, we've reset your key, please try to activate again.
     
  10. NatarajD

    NatarajD Bit Poster

    Messages:
    3
    Same issue here. Tried installing on the new Mac and it gives the same error message. Could you please reset the license. Thanks
     
  11. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    4,005
    Hi, your key has been reset, please check.
     
  12. NatarajD

    NatarajD Bit Poster

    Messages:
    3
    Thanks. However, I am now not able to connect the VM to the network. I got the following message instructing that I should enable Network from Preferences, but there is no such option under Preferences. Could you please advise. Thanks.
     

    Attached Files:

  13. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    4,005
    Hi, please try to right click on Parallels Desktop icon in Dock, choose preferences and then Network -> and click "Restore defaults"
     

    Attached Files:

  14. DanielS40

    DanielS40 Bit Poster

    Messages:
    2
    Hello,

    I am hitting the same message after a clean install. I haven't used Parallels for a long time however, I would like to do so now. Could you please reset my license key as well. It's for Parallels 10.

    regards,
    DAn
     
  15. AJ@Parallels

    AJ@Parallels Staff Member

    Messages:
    753
    Hello DanielS40, We have reset the Parallels Desktop license key. kindly try to activate it. If the issue still persists, please execute the following command with Terminal < prlsrvctl activate-license-online >.
     
  16. DanielS40

    DanielS40 Bit Poster

    Messages:
    2
    It's all fine now, thank you!
     
  17. Ajith@Parallels

    Ajith@Parallels Parallels Support

    Messages:
    2,046
    We are glad to hear that the issue is resolved. Feel free to reach out to us anytime for support.
     
  18. MustafaC

    MustafaC

    Messages:
    1
    I am having the exactly the same issue. I just transferred everything from my old mac to new mac using Mac's default migration tool. Everything works just fine EXCEPT Parallels 14. I tried everything... logout from old computer, uninstall parallels from old computer completely, removing the license.xml file using terminal, etc.. etc.. nothing works. I keep getting:

    This license has reached its activation limit and can no longer be used to activate new product copies.
    (the old license is still working on my old mac if i try to activate it).. Currently i am using a trial license on my new computer, and hoping the find a solution... Can somebody reset my serial key so i can re-enter it on my new mac?
     
  19. Ajith@Parallels

    Ajith@Parallels Parallels Support

    Messages:
    2,046
    We are unable to find any activation keys with the email address. Please reply to the private message with the activation key to check and assist.
     
  20. ChazH

    ChazH Bit Poster

    Messages:
    3
    Hello Parallels, I just upgraded my computer and I'm getting the same message. Tried your steps below, but that did not work for me. Can you please do your magic so that I can activate Parallels on my new Mac? Thanks, Chaz

    1. Quit Parallels Desktop, then try to activate after launching it again.
    2. If you are still unable to activate, Open Terminal on the Mac and execute this command: prlsrvctl activate-license-online
     

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