purchased wrong version (upgrade not full)

I have a question. I have in my purchase history, parallel version 15. I do not have that currently installed on my newest mac. Do I need to already have an older copy of parallels installed in order for the upgrade to work? Or do I need to purchase the full version since I can't install my old permanently licensed version 15 on my current computer? I tried to reinstall the legacy version of parallels, but that didn't work, so I'm not sure if I should purchase the upgrade or the full version.
 
Hi Parrallel Team, I purchased the upgrade version following a trial version. When entering the authorisation key it's asking me to enter the previous auth key which I never got with the trial version!!! HELP! Having gone through responses here and seeing that people got refunded, I have gone ahead to purchase the actual one. Please help refund the payment for the upgrade
 
Greetings Parallels Team, I have accidentally purchased the upgrade instead of the full license. Could I please get a refund?
my key is 400703995
 
JessicaT3 said:
Hi Parrallel Team, I purchased the upgrade version following a trial version. When entering the authorisation key it's asking me to enter the previous auth key which I never got with the trial version!!! HELP! Having gone through responses here and seeing that people got refunded, I have gone ahead to purchase the actual one. Please help refund the payment for the upgrade
Click to expand...
Hello Jessica,
The refund has been initiated. Please check your personal message inbox.
Thanks
 
Hello parallel team. I have accidentally purchased the "Upgrade" version of your product instead of the one I intended. Is it possible for me to get a refund?
 
Hello there, I downloaded the trial but wanted to purchase the full version. I accidentally purchased an upgrade instead. Can I get a refund for my purchase so that I can purchase the correct version? Thanks!
 
JenniferS3 said:
How do I go about getting the full parallel on my computer since I selected upgrade instead of the regular one. Do I need to get a refund or can I pay more & get a different key? please help.
Click to expand...
Hi I accidentally purchased the upgrade instead of the actual version... Any help?
 
Hi, I accidentally purchased the upgrade version instead of the full version. By reading few articles here I found out that people got refunded. Please help me to refund the payment for the upgrade, I will order the right one then. Thank you
 
MartinS75 said:
Hi, I accidentally purchased the upgrade version instead of the full version. By reading few articles here I found out that people got refunded. Please help me to refund the payment for the upgrade, I will order the right one then. Thank you
Click to expand...

Hi Martin,

We have sent you a private message to request more information.
 
You must log in or register to reply here.
Back
Top