Parallels Desktop disables iSight Camera on Macbook Pro with OS X Sierra

[YU-HANL1]

add SCREEN

 

[Elric]

I did it but still the same ! after start parllels 12, FaceTime can't use!

Note, it is not a fix of the problem. It is just a workaround: it should reset the camera and restore it to work without reboot. It will make camera work even if PD is started

 

[GeorgeA3]

Thanks Elric - the script worked for me when I ran it after starting Parallels. Thanks for providing.

 

[YU-HANL1]

I try again, it's working!
I just run the script and FaceTime camera is working, no need to reboot!
It's just the first time need to reboot!
Thanks for your help!

 

[Guna@Parallels]

Thanks Elric - the script worked for me when I ran it after starting Parallels. Thanks for providing.

Sounds great! Feel free to reach us for further assistance, we're here to help you.

 

[Guna@Parallels]

I try again, it's working!
I just run the script and FaceTime camera is working, no need to reboot!
It's just the first time need to reboot!
Thanks for your help!

You are always welcome! Feel free to reach us for further assistance, we're here to help you.

 

[Fulvio]

we are still working on the issue, but at the time there is a workaround: see http://kb.parallels.com/en/124015
There is a simple utility that restarts the facetime camera and make it work without reboot of Mac OS

This solution works good !!

 

[JoelCYYZ]

we are still working on the issue, but at the time there is a workaround: see http://kb.parallels.com/en/124015
There is a simple utility that restarts the facetime camera and make it work without reboot of Mac OS

Eric, does this workaround work with other MacBooks and, in particular, my MID-2012 MBA? Thanks in advance!

Joel

 

[Elric]

Hi, we observed the behaviour only on Macbook Pro 10,1.
But you can try.. utility should help in many other cases.

 

[JoelCYYZ]

Hi, we observed the behaviour only on Macbook Pro 10,1.
But you can try.. utility should help in many other cases.

Please note that i) the problem also occurs on my MID-2012 MBA and ii) the fix also works on my MID-2012 MBA...

 

[Fulvio]

Hi, someone has any news about this matter ?

 

[JoelCYYZ]

Parallels released an update today which fixed a few issues (most notably for me PDF printing with a Windows VM) but has yet to fix this issue....is tehre any update on this?

Thanks!

 

[YU-HANL1]

It's solved by 12.1.2(41525).

 

[JoelCYYZ]

It's solved by 12.1.2(41525).

Lucky you because it is NOT solved for me!

 

[Fulvio]

12.1.2 ... it's not solved for me too !!!

 

[PedroC5]

This fix didn't work for me. The screen still appears green when I start my webcam with parallels running, even after running the workaround script.
My mac model is: MacBookPro10,2

 

[TheodoraT]

I've done the fix 3 times now. Restarted computer twice. But still no luck for me. PD still disables my camera regardless of using the fix.

 

[TheodoraT]

This fix didn't work for me. The screen still appears green when I start my webcam with parallels running, even after running the workaround script.
My mac model is: MacBookPro10,2

Mine the same. Doesn't work for me either.

 

[Fulvio]

I did an upgrade from El Capitan to Sierra and I have these problems.
Someone did a fresh install of the Sierra? Always it has the same problems in this case?

 

[DennisC3]

The workaround suggested above only works when Parallels is shut down. It's simply a way to get your camera back without rebooting the Mac but does not solve the problem of using the camera when Parallels is running. When will the fix be ready? I use the camera daily for meetings over the web.