How can I deactivate my Parallels Desktop 10 license

Discussion in 'General Questions' started by AleksandrV, Apr 29, 2017.

  1. PeterA11

    PeterA11 Bit poster

    Messages:
    2
    Thanks, the activation worked
     
  2. Arun@Parallels

    Arun@Parallels Parallels Support

    Messages:
    1,356
    Hi @PeterA11 , you are welcome. Please reach us anytime for further assistance.
     
  3. danielmahadi

    danielmahadi Bit poster

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    Hi I have the same issue with my Parallel 11 key. Can you please reset mine too?
    I tried to run the command, but not success.
     
  4. Hemnath@Parallels

    Hemnath@Parallels Parallels Support

    Messages:
    1,127
    Hi danielmahadi. Please quit Parallels Desktop now, launch it again and re-attempt the activation.
     
  5. danielmahadi

    danielmahadi Bit poster

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    4
    Hi @Hemnath

    Thanks.. It works :)
     
  6. Hemnath@Parallels

    Hemnath@Parallels Parallels Support

    Messages:
    1,127
    Great! Feel free to reach out to us again for any further queries.
     
  7. NicolaD3

    NicolaD3 Bit poster

    Messages:
    1
    Hi, I have the same issue with my Parallel 10 key. Can you please reset mine too? thank in advance!
    i Have to transfer my 2 license to 2 new Imac.
     
    Last edited: May 30, 2018
  8. Hemnath@Parallels

    Hemnath@Parallels Parallels Support

    Messages:
    1,127
    Hi NicolaD3. The reset is done. On the new Mac, quit Parallels Desktop, open Terminal (from the Finder menu, navigate to Go -> Utilities -> Terminal), execute the command prlsrvctl activate-license-online inside the Terminal window, wait till the operation completes, close Terminal and re-attempt the activation.
     
  9. TonyG6

    TonyG6 Bit poster

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    2
    Can my licence be reset too please? I've tried the Terminal command with no luck.

    Many thanks
     
  10. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,719
    We have reset the license. You can try to activate again.
     
  11. TonyG6

    TonyG6 Bit poster

    Messages:
    2
    That worked! Thanks so much for your quick reply.
     
  12. You are welcome. Nice to know that it works now. Please post again for any additional queries.
     
  13. JongWanSon

    JongWanSon Bit poster

    Messages:
    2
    I'm having the same issue! Got a new Mac, restored from old Mac and now it won't let me activate. I cannot deactivated the old Mac license.

    Please help for me!
     
  14. Hi JongWanSon. We have reset the Parallels Desktop 10 for Mac license key. On the new Mac, quit Parallels Desktop, open Terminal (from the Finder menu, navigate to Go -> Utilities -> Terminal), execute the command prlsrvctl activate-license-online inside the Terminal window, wait till the operation completes, close Terminal and re-attempt the activation.
     
    JongWanSon likes this.
  15. JongWanSon

    JongWanSon Bit poster

    Messages:
    2
    it worked! Thank you so much!!
     
  16. You are welcome. Please post again for any additional queries.
     
  17. STEPHEB

    STEPHEB Bit poster

    Messages:
    1
    Hello, I have need to have my copy of Mac Desktop 10 deactivated.
     
  18. Arun@Parallels

    Arun@Parallels Parallels Support

    Messages:
    1,356
    Hi @STEPHEB , We have reset the Parallels Desktop 10 for Mac license key. On the new Mac, quit Parallels Desktop, open Terminal (from the Finder menu, navigate to Go -> Utilities -> Terminal), execute the command prlsrvctl activate-license-online inside the Terminal window, wait till the operation completes, close Terminal and re-attempt the activation.
     
  19. HarryR3

    HarryR3 Bit poster

    Messages:
    2
    Hello. I also installed Parallels 10 on a new Mac and am unable to activate the license even with the terminal command.
    Thanks
     
  20. AJ@Parallels

    AJ@Parallels

    Messages:
    752
    Hello HarryR3, For Parallels Desktop, it's always one license per Mac. The corresponding number of licenses must be purchased for the corresponding number of hosts. Please refer to http://kb.parallels.com/112971 for details.
     

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